Ratings based on 170 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Bath
1st class!Posted Sep 13, 2014
Pros: Pretty much everything!
Cons: Unusually I don't think I can suggest anything!
Excellent hotel, staff, facilities. Wonderfully comfortable bed and everything was spot on!
for Everyoneby A verified traveler from Cleveland, Ohio
Excellent Five Star ExperiencePosted Aug 4, 2014
Pros: This hotel lived up to the five star rating: an attentive staff, beautiful room. The concierge was always helpful and friendly.
Cons: I can think of no improvements.
Location: The hotel is very close to Buckingham Palace and its various museums. A walk north to Oxford Street and its shopping does not take long.
We had a wonderful experience at this hotel. We were impressed with the professional staff and excellent service. All were friendly and helpful. The hotel is located within walking distance to many of London's wonderful sights, as well as numerous restaurants. It's also close to the Hyde Park tube stop. We felt like five star guests, despite the fact that we travel by underground and visit the more modest restaurants.
for Everyoneby A verified traveler
Excellent staff and servicePosted Jul 25, 2014
Pros: The staff, service, atmosphere and location.
Cons: Nothing, everything was great!
Location: Location is perfect. Walking or short distance to many of the major attractions.
The hotel staff was very prompt, polite and efficient. They were very helpful and knowledgeable about the area. I would stay at this hotel again if I went back to London.
by A verified traveler
Rediculusly overpriced and overrated!Posted Jul 7, 2014
I guess that the hotel is a picture of the cost of living in England... ordered two regular coffees that cost $19.
for Everyoneby A verified traveler from Seoul, Korea
Fantastic time with my wife and daughterPosted Jul 7, 2014
Pros: Accessibility, location, house keeping, concierge, view to the Hyde Park
Cons: A rollaway bed was too soft and should be in better quality.
Location: Very convenient to the Underground, Bus, Tour Bus, Hyde Park, Green Park, Bond Street, local restaurants. Harrods is also one stop away.
Every evening after dinner, we went for a stroll in the Green Park as well as the Hyde Park. We enjoyed walking to the Buckingham Palace and Bond Street for sightseeing, shopping, and restaurants. It felt like we camped out in the park. House keeping, concierge, and bell man are all excellent!
for Everyoneby A verified traveler from USA
Good location. Comfortable.Posted Jul 4, 2014
Pros: Clean, comfortable.
We were in town for Wimbledon and with friends. Location was fine for getting to tennis venue and other sights around London. Easy walk to Harrods, Buckingham Palace and other shopping areas.
for Everyoneby Mark from J
1st classPosted Jun 24, 2014
Great hotel in a great location in top condition with every effort made in terms of attention to detail and service level.
Recommendedby A verified traveler
Posted Jun 17, 2014 on Hotels.com
for Business Travelersby A verified traveler
London stay.Posted Jun 9, 2014
Pros: We feel at home.
Cons: Maybe the size of the rooms.
Location: We stay right in the heart of everything making it easy to get around.
We stay at The Intercontinental when ever we come to London. We find the staff very helpful and they go out of their way to accommodate you. We have been staying there for the last 20 or so years. That about says it all.
for Everyoneby A verified traveler
Everything worked, beautiful room, but at a price!Posted Jun 6, 2014
This is a fine hotel right in the center of everything. Everything was perfect. However, three is an add on fee for every little thing....from coffee I picked up ar the cafe, to concierge calling a cab, so be warned...ours added up to 80 pounds worth or fees for things I get at a US hotel.