Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff and service

Posted Jul 25, 2014
Pros: The staff, service, atmosphere and location.
Cons: Nothing, everything was great!
Location: Location is perfect. Walking or short distance to many of the major attractions.
The hotel staff was very prompt, polite and efficient. They were very helpful and knowledgeable about the area. I would stay at this hotel again if I went back to London.
2 out of 5
by A verified traveler

Rediculusly overpriced and overrated!

Posted Jul 7, 2014
I guess that the hotel is a picture of the cost of living in England... ordered two regular coffees that cost $19.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Korea

Fantastic time with my wife and daughter

Posted Jul 7, 2014
Pros: Accessibility, location, house keeping, concierge, view to the Hyde Park
Cons: A rollaway bed was too soft and should be in better quality.
Location: Very convenient to the Underground, Bus, Tour Bus, Hyde Park, Green Park, Bond Street, local restaurants. Harrods is also one stop away.
Every evening after dinner, we went for a stroll in the Green Park as well as the Hyde Park. We enjoyed walking to the Buckingham Palace and Bond Street for sightseeing, shopping, and restaurants. It felt like we camped out in the park. House keeping, concierge, and bell man are all excellent!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good location. Comfortable.

Posted Jul 4, 2014
Pros: Clean, comfortable.
We were in town for Wimbledon and with friends. Location was fine for getting to tennis venue and other sights around London. Easy walk to Harrods, Buckingham Palace and other shopping areas.
5 out of 5
Recommended
for Everyone
by Mark from J

1st class

Posted Jun 24, 2014
Great hotel in a great location in top condition with every effort made in terms of attention to detail and service level.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

London stay.

Posted Jun 9, 2014
Pros: We feel at home.
Cons: Maybe the size of the rooms.
Location: We stay right in the heart of everything making it easy to get around.
We stay at The Intercontinental when ever we come to London. We find the staff very helpful and they go out of their way to accommodate you. We have been staying there for the last 20 or so years. That about says it all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything worked, beautiful room, but at a price!

Posted Jun 6, 2014
This is a fine hotel right in the center of everything. Everything was perfect. However, three is an add on fee for every little thing....from coffee I picked up ar the cafe, to concierge calling a cab, so be warned...ours added up to 80 pounds worth or fees for things I get at a US hotel.
5 out of 5
Recommended
for Everyone
by Qredface from Poland

Another great stay!

Posted May 30, 2014
Cons: Maybe just a small thing - there are three or four steps at the entrance - always have issues with them while carrying a heavy suitcase.
Whenever I come to London, I try to book a room at Intercontinental Park Lane. I love the atmosphere here; not too fast, not too lazy, the views from Club Intercontinental, spa, gym etc. Rooms are of decent size, however I always try to go for Superior - this is even better.
5 out of 5
Recommended
for Everyone
by travel guru from New York City

The staff knows

Posted May 11, 2014
Lovely hotel. Expensive but not crazy expensive like many other hotels in this posh Mayfair area. Room had been recently refurbished and was immaculate. Not crazy about the fact that the Intercontinental lounge with abfab park view, internet access, and breakfast and tea snacks, cost an extra whopping 110 pounds. needless to say I passed. Well welcome to the new prosperous London where the rich are inflating prices at every level. A roundtrip tube ticket cost nine pounds? Good Lord! The basic rooms without view are rather small. Ask for an upgrade. It is worth it if you want some sort of a view. From my room on Hamilton Place side I could see the Shard and London Eye. The staff are great. So welcoming and friendly. The area is not swarming with pubs and nighttlife. If thats what you are after maybe look elsewhere. I chose it because it's right next to Hyde Park, one of the loveliest parks anywhere.
3 out of 5
Recommended
for Everyone
by A verified traveler

The staff are very polite and pleasent.

Posted Apr 23, 2014
Pros: Staff
Cons: Add more choice of breakfast at the Lounge.
Location: Sopping is alright.
Just stayed for 2 day. Shopping and transit to Portsmouth.