Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent, good food

Posted Aug 20, 2014
Pros: Great decor, good food, friendly staff
Nice decor, good food, friendly staff. Would recommend this hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler from BC

Very quite.

Posted Aug 19, 2014
Pros: Very nice clean, updated rooms.
Location: This is a college town so if you are not there for school or a convention I would not recommend it.
The hotel staff were very friendly and the setting beautiful. The location is 10 minutes away from a store though and they do not have razors etc. at the desk, so don't forget yours.
3 out of 5
by A verified traveler

Expected better

Posted Aug 10, 2014
Two issues disappointed me. When I arrived, the hallway leading me to my room was completely dark. The only lights were the emergency exit signs, so I was basically groping my way to my room. Very unprofessional. The second issue was I never received the wake up call I requested. This happens, of course, but these two experiences occurring so close together and at the start of my stay makes me very hesitant to recommend the hotel. That being said, the staff were friendly and were generous with a late check-out policy.
Comment from Hotel Management
Aug 16, 2014 by Derek, Hotel Management
Thank you for sharing your experience with us. I am truly sorry that we did not meet your expectations during your recent stay. I apologize for the issues you faced when you stayed with us. There is no excuse for our lack of lighting and missed wake up call. I assure you these are not our usual practices and these items will be followed up on. I hope you enjoy the rest of your summer and I do hope if you return to London you will give us a chance to redeem ourselves. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Just passing through London

Posted Aug 5, 2014
Very quiet clean facility very pleasant stay would recommend to anyone travelling through London
Comment from Hotel Management
Aug 16, 2014 by Derek, Hotel Management
Thank you for your feedback during your recent stay at Spencer. Although it sounds as though your visit was brief - I am glad that you enjoyed your stay and would recommend us to others. We look forward to being of service to you in the near future. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel in London- 1 hour from pinery park

Posted Aug 4, 2014
Very relaxing. A lot of trees around.. There is a place to play basketball out doors and and volleyball.. Very nice staff..
Comment from Hotel Management
Aug 16, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am pleased that you enjoyed your stay with us and we hope to see you again during your next trip to London. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Visit with family in London

Posted Aug 3, 2014
Pros: Lovely grounds and walks. It would also be a great facility for a conference.
Cons: Maybe signage to the check in.
Good value for the price. The staff were friendly and accommodating.
Comment from Hotel Management
Aug 16, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am glad that you found our staff friendly and enjoyed your stay with us. I hope you enjoyed your visit with your family and if you are again in London we hope you choose to stay with us. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Flint, MI

Trip to Stratford

Posted Jul 31, 2014
Location: We went to Stratford. The hotel is on our way their from Michigan.
We stayed at Ivey Spencer for our anniversary visit to Stratford to watch some plays. It is a 40 minute drive away. The hotel grounds are quiet and pleasing with lovely gardens. The staff was very accommodating, friendly, and efficient. The room was beautiful, clean, and well-appointed. We had lunch and breakfast at the hotel and were pleased with the excellent quality of the food and the gracious and friendly service.
Comment from Hotel Management
Aug 16, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am glad to hear that our facility/staff/location and service were of the quality that you deserve. I hope you enjoyed the Stratford Festival and Happy Anniversary! Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Majestic - beautiful

Posted Jul 28, 2014
Wonderful staff - very accommodating! Always pleasant and helpful
Comment from Hotel Management
Aug 1, 2014 by Derek, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. I am happy to hear that you enjoyed your stay and I am glad our staff delivered their usual exceptional service! We look forward to seeing you again soon. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very beautiful and peaceful

Posted Jul 26, 2014
I liked the location , the site , the room view and the staff were very nice
Comment from Hotel Management
Jul 29, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am happy that you enjoyed our location, facility and our service. We look forward to welcoming you back to Spencer! Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

When a hotel is like home

Posted Jul 26, 2014
Pros: The grounds, the food
Cons: ?
Location: Felt like being in the country but close to the University and downtown
Staff were genuinely friendly and helpful I had a busy schedule so couldn't use all the facilities but I could park my car close to the entrance to my room and it felt like coming home. Wonderful walks in the a.m. and evening around the grounds.
Comment from Hotel Management
Jul 29, 2014 by Derek, Hotel Management
We appreciate you taking the time to let us know of your experience here at Spencer. I am glad that despite your busy schedule you were able to relax and enjoy some down time while walking around our grounds. - Thank you for sharing your feedback with us. Sincerely, Derek Grimaldi General Manager