Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Windsor, Ontario

Really enjoyed our stay.

Posted Sep 15, 2014
Had an excellent dinner in the Asher Dining Room. Great food and service. The room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice get away

Posted Sep 15, 2014
had a great stay! student at western, just stayed to have one night away from school! cute place
5 out of 5
Recommended
for Everyone
by A verified traveler from Leamington, ON

Great place for a group gathering.

Posted Sep 13, 2014
Pros: Centrally located for our group (about a 2 h drive for everyone) Numerous locations inside and outside where we can gather as a group.
Cons: A few more choices on lunch and dinner menu.
Location: Stratford festival theatre about 1 h away.
This is the second year in a row that we have used Ivey-Spencer as the location where 13 of us gather for our annual reunion. The facilities are ideal for this. There are acres of green space where we can get away from everyone else. There are also nice lounges that can easily accommodate us. The rooms are not large but we only need them for sleeping and for that they are great - comfortable beds, quiet surroundings.
2 out of 5
by A verified traveler from Orangeville, Ontario

Clearly, the room was meant for ONE Guest!

Posted Sep 2, 2014
We were overall very disappointed! This hotel stay was meant to be a treat and celebration of the next stage in our lives as empty-nesters as we were in London to move our last son to college. London was very busy this weekend and the room rate was not cheap even with the expedia rate. First of all we had to take the elevator to the fourth floor then go on a LONG hike to the Heritage Wing (which actually means old and run-down) and finally haul our bags up a final flight of stairs as there did not seem to be an elevator to the floor we were on! I have never seen such a small room! There was a bed, a desk and a padded stool and hardly any room to move! The door to the bathroom (which had no bath, only a shower) was actually an open-ended sliding piece of frosted glass! Even as a 25 year married person, I still like some privacy in the bathroom!!! The shower leaked, there were hardly any towels and only one envelope of coffee.....obviously a room for one guest when we had clearly booked as a couple.
Comment from Hotel Management
Sep 9, 2014 by Derek, Hotel Management
Thank you for your feedback during your recent stay at Spencer. I am truly sorry that we did not meet your expectations during your recent stay with us. We are pleased to offer two distinct room types on property - our Heritage Guestrooms and our more spacious Ivey Guestrooms - that also have a full bathtub in the washroom . These rooms are also located very close to our front desk with elevator access to all floors. I hope you will give us another chance - I believe our Ivey Guestrooms would meet (and perhaps exceed) your expectations. Sincerely, Derek Grimaldi General Manager
3 out of 5
by A verified traveler from Ontario

Nice hotel but non memorable stay

Posted Sep 2, 2014
Amazing picturesque hotel, but if you get a deal on the room through Expedia please know you'll be in the non breathtaking wing where you might as well have stayed at a generic hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Simple - Clean - Convenient

Posted Aug 27, 2014
We stay here every time we visit the kids at the university. The stately grounds are much nicer than being in a congested area. The proximity it conveniently located to the university. The rooms are always clean and comfortable.
Comment from Hotel Management
Sep 9, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am so happy to hear that you have enjoyed your many stays here at Spencer. We appreciate your loyalty and aim to make each of your stays here pleasant and memorable. We look forward to hosting you during your next trip to London to visit your children. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quaint hotel located amidst peaceful surroundings

Posted Aug 26, 2014
The hotel stay was good once it started. Comfortable decent room for the price, nice fitness centre, beautiful grounds. I was annoyed with the curt and rude tone of the front desk staff, who informed me that under no circumstances would I be able to check in early (ie 2pm, usual time 4pm) - even if there was a room available!!! Also they had free wifi apparently but signal was so low it was essentially nonfunctional.
Comment from Hotel Management
Sep 9, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I apologize for your experience at our front desk. This is not our way of welcoming a guest to Spencer and I am sorry that we did not greet you properly and start your stay off on a positive note. Our policy is to check guests in provided there is a room available when they arrive - I am sorry that this policy was not followed properly - this issue will be reviewed and rectified for future stays. I hope you will stay with us again so we may provide you with the level of service you deserve. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

North London location is the key.

Posted Aug 26, 2014
Pros: Location
This is a nice, small hotel close to UWO and other north London areas. We were looking for something close to Sunnidale GC and this was it. A 5 minute cab to the GC. The hotel feels a bit like a school dorm but has everything you need for a nice stay. The rooms are modern, fresh and clean. There was a nice buffet breakfast (extra $) in the morning for convenience. We recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
It's a nice hotel and staff is friendly. Room is clean and neat. The only flaw I found is that the coffee maker did not get cleaned; but it's not a big problem. So overall it's pretty good.
Comment from Hotel Management
Sep 9, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. Thank you for letting us know of the coffee maker issue - we will be sure to rectify this for future stays. We look forward to hosting you during your next trip to London. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chic and Fantastic

Posted Aug 21, 2014
Pros: Chic and Fantastic
Cons: nothing
Location: Chic and Fantastic
Chic and Fantastic, Chic and Fantastic, Chic and Fantastic, Chic and Fantastic, Chic and Fantastic
Comment from Hotel Management
Aug 26, 2014 by Derek, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience here at Spencer. We are grateful for your review and are happy to hear you enjoyed your stay. We look forward to welcoming you back to Spencer. Sincerely, Derek Grimaldi General Manager