Garden

Reviews of The Carlton Tower Jumeirah

5 out of 5
The Carlton Tower Jumeirah
On Cadogan Place, London, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 11 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant and comfortable hotel with highest hospitable staff. Top notch service and management.
Stayed 2 nights in Nov 2023

8/10 Good

Amer

Stayed 7 nights in Oct 2023
Response from Mr Priori on Nov 30, 2023
Dear Amer, Thank you very much for taking the time to share your feedback regarding your experience at The Carlton Tower Jumeriah.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Thank you for choosing The Carlton Tower Jumeirah London! All The Best,Gianluca Gianluca PrioriGeneral ManagerGianluca.Priori@jumeirah.com+44 (0)2072351234

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well designed (although the lifts can be a bit frustrating at times). However, the stand out feature is the service. The doormen, the reception, the concierge and the cleaning staff are all exceptionally helpful and polite, making you feel so welcome all the time.
Stayed 14 nights in Jul 2023

10/10 Excellent

Vera

Traveled with family and small children
Liked: Staff & service
Wonderful hotel in a top location. The Staff and service are fabulous. Some rooms are a bit small - esp when travelling with kids. Service is extraordinary. Excellent stay with lots to do close by- especially during a short stay.
Stayed 1 night in Apr 2023
Response from Gianluca Priori on May 19, 2023
Dear Vera,thank you very much for taking the time to share your wonderful feedback, particularly about service.We look forward to welcome you back soon.Kind regards,

10/10 Excellent

Yousef

Stayed 2 nights in Jan 2023

10/10 Excellent

yerolomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in London
Stayed 3 nights in Feb 2022
Response from Ergyun Dzhoshkun Service One Agent on Mar 15, 2022
Thank you so much for your review and continued support of The Carlton Tower Jumeirah. I am pleased to read that you felt that way. We look forward to welcoming you back.

10/10 Excellent

yerolomi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay again best hotel in London
Stayed 1 night in Jan 2022
Response from Ergyun Dzhoshkun Service One Agent on Feb 9, 2022
Thank you so much for taking your time for the review. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to The Carlton Tower Jumeirah.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property with an amazing team
This is a freshly refurbished property, and they have knocked it out of the park. Service is off the scale. Sadly the steam room and hot tub were out of action, but apart from that they excelled in everything Special mentions to the staff that made the stay so special…Jonathan, Maria, Natalia and ash…these guys went above and beyond The personalised room keys are a nice touch
Stayed 1 night in Jan 2022
Response from Ergyun Dzhoshkun Service One Agent on Feb 9, 2022
Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it Mr. Jon. I am so pleased to read that you felt well cared for by our guest relations team. We very much look forward to having the opportunity to welcome you back, before too long.

10/10 Excellent

yerolomi

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in London nothing else compares to these standards.
Stayed 3 nights in Dec 2021
Response from Ergyun Dzhoshkun ServiceOne Agent on Feb 9, 2022
Thank you so much for the review and continued support of The Carlton Tower Jumeirah. I am delighted you were impressed with our hotel. I hope It will not be too long before we have the pleasure of welcoming you back.

10/10 Excellent

Jordan

Stayed 1 night in Dec 2021

8/10 Good

Marinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Dara Fernandes - Service One Manager on Sep 25, 2022
Dear Peter, Thank you so much for your review and continued support of The Carlton Tower Jumeirah, we greatly appreciate it.I hope it will not be too long before we have the pleasure of welcoming you back.