Ratings based on 1,570 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from SW England

Picked a bad time to stay

Posted Sep 29, 2014
Pros: Food was good
Cons: Better engagement of staff with guests
Location: close to LHR (one tube stop or short bus ride)
A lot of refurbishing taking place in the reception area. A lot of noise, dust and workmen carry equipment walking through the bar/eating area. A notice apologised for any inconvenience but some consideration towards guests would have been nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

good location to the airport bus and rail links

Posted Sep 29, 2014
Pros: it's location
Cons: the wifi system the complementary wifi is very slow
Location: the local towns
because of all the remodeling going on in the hotel, the stay was not as good as usual.
2 out of 5
by A verified traveler

Posted Sep 27, 2014
Staff is not very helpful. The electricity didn't work in our room after a fuse was blown. I had to make my tea and blow dry my hair in the hallway after two calls to ask for it to be fixed and nothing got fixed. I told the staff at check out and because my hotel was booked on Expedia they couldn't adjust the price or do anything about the lack of service.
3 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Ok location near airport

Posted Sep 26, 2014
However we were not informed of renovations at the hotel when we booked and it was noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Nice hotel, conveniently close to Heathrow Airport

Posted Sep 22, 2014
Pros: Close to airport, great value for money, quick and efficient check in and out
Cons: I didn't spend long enough there to be able to make a fair comment
Location: It is close and convenient for Heathrow airport and easily accessible to London
We stayed here the night of our wedding before leaving for our honeymoon the following day. Although we only spent approximately 7 hours in the hotel, it was an enjoyable experience, close to the airport what we needed and definitely great value for money. We will stay again and would recommend to others.
2 out of 5
by A verified traveler

Below Standards for Midrange Hotel

Posted Sep 20, 2014
I am not a picky traveler, but when I am paying midrange prices (approx. $100), I do not expect a room with strong paint fumes coming from the hallway, exceptionally slow service at the reception because it is understaffed and an extremely poor internet service that can only be upgraded for unreasonable cost. The staff were nice enough, though. The low ranking in that category is because there were too few of them at the reception, morning, afternoon and evening, not because they were ill-mannered. It may be that I simply hit this place at a bad time but I am not eager to return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to airport

Posted Sep 17, 2014
Pros: Close by airport and can easily catch a bus into the airport.
Location: Came in late so did not have the chance to check around
We check in late and everything went smoothly. Room is clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to tube station

Posted Sep 17, 2014
Pros: Closeness to the underground station and airport terminal
one night stay ready for early start to the airport
5 out of 5
Recommended
for Everyone
by A verified traveler from B-ham

Nice Hotel ideal for Aircraft enthusiast

Posted Sep 17, 2014
Pros: The very safe and reasonably priced car park. Being an Aircraft enthusiast the location was good . Staff were always so helpful & ready to help.
Cons: Other than a fridge in the room, there was everything you could want or need.
Location: Location good for most peoples interests. It's just that London's sign posts/direction leave a lot to be desired :-)
Really pleasant room. Easy to use air conditioning.Good sound proofing. Bed really comfortable. Would have been nice to have fridge. Very well trained and helpful staff. Will most definitely be going again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2014
Good value for money. Easy access to Heathrow. Would stay again.