Ratings based on 1,608 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from honolulu

Staff cannot give the answer what I want and did

Posted Oct 19, 2014
Pros: Just close to airport and the tube stations
Cons: Staff standard should be raised
Location: Nothing
It is just ok standard It was under renovation during my stay
4 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

excellent for quick access to Heathrow terminal 4

Posted Oct 19, 2014
Pros: Style and comfort.
Very comfortable, spacious and clean room. There was some work going on to renovate the hotel but it wasn't too intrusive. It did mean though that not all of the cafe seating area was open. The work looked like it was nearly complete. The food in the cafe/ bar was good value and quality.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA, US

One stay at Heathrow

Posted Oct 18, 2014
Pros: the staff, it was clean and very quiet.
Cons: the exterior presentation.
Location: we did not explore this beyond the airport.
we were on holiday in Scotland and last minute changes required a hotel for one night so we could fly out of Heathrow early the next day. We booked the room at Jury Inn, and based on the price did not expect to be overly comfortable or quiet, especially being so close to the airport. What a surprise! We arrived and thought the outside was dated but clean, we walked in to a clean, bright and very well updated lobby, that had the most helpful staff members you will ever find. That enured that we had everything we needed, and answered questions about transportation with great knowledge. Our room looked new the bed was comfortable, in fact so much so that when we returned home we purchased the identical mattress. The room was well equipped for tea or coffee the next morning, and we did not (and this is huge) hear a single jet the entire time we were in the building, this was the biggest surprise. I do highly recommend this hotel, if you are in need of a hotel this is a great choice.
2 out of 5
by A verified traveler from vancouver b.c.

": Quoth the Raven.... never more"

Posted Oct 17, 2014
Pros: the proximity to the airport.. that's about it....
Cons: almost everything
Location: the location is about 15 mins. from the airport . a place to sleep and nothing more. not close to anything
I got into terminal 4 after a long, tiring journey..no hotel shuttles, had to buy a ticket and take a bus to the hotel which is stark, cold and unattractive. It was under renovations at the time. The receptionist was pleasant enough. After checking into my room, I wend down for dinner , again to a very unattractive and cold restaurant.. ordered a stake dinner which was uneatable. The meat was as tough as an old piece of leather but the chips were good enough. the waitress was very sympathetic and only charged me half the price. Went back to my room which was freezing...next morning, I went down for breakfast for cold eggs, cold beacon.. and bad coffee...construction workers filled the entrance.. again, bought a buss ticket and checked out. an altogether unpleasant experience
5 out of 5
Recommended
for Everyone
by A verified traveler from Near Seattle, US

Comfortable, convenient hotel with great staff.

Posted Oct 17, 2014
Pros: Excellent staff, plus the room, and location.
Cons: It will be wonderful when all the improvements are finished!
Location: No other places to eat in the immediate proximity. But there are several well-priced choices for dinner at the hotel. (We did not have breakfast.)
We arrived a little early and had no trouble checking in and getting our room. The room was a good size, and very clean and comfortable; the aircraft noise from the airport which is very close, was well-muffled. We had a very tasty and reasonably priced dinner at the hotel restaurant that evening; there were buffet and a-la-carte choices, and the bar had other options. We asked for and received an early morning wake-up call, and the staff ordered our airport taxi for us. The staff overall were outstanding - very friendly and helpful. Some tips if you plan to use this hotel - eat lunch before you arrive if you are going to be arriving early. The only food options in the afternoon are the coffee bar with drinks, pastries and cookies, or the little shop. The taxi to terminal 5 cost us 16 pounds (not 12, as we heard it would be) - but the door-to-door service was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

excellent choice the staff where great nothing was

Posted Oct 16, 2014
Pros: evrything
Cons: couldn't see anywhere where it could be improved.
Location: wasn't to far to travel back into London to see all the sites.
the experience was great, hotel was lovely couldn't fault anything at all.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to the airport

Posted Oct 12, 2014
Helpful staff and a short walk from the subway station, rooms are quiet
5 out of 5
Recommended
for Business Travelers
by A verified traveler from London, U.K

Close to Heathrow

Posted Oct 12, 2014
Pros: The location and service.
Location: Close to Heathrow. A good shuttle bus runs between the hotel and terminals.
Check in was quick and efficient and my room was great. Had a nice meal in the hotel restaurant and the service was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Oct 11, 2014
Pros: Location and room comfort
Cons: An explanation should be provided during check-in about the need to use the key card to activate the lights in the room.
The location to the airport was very convenient and an easy walk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy to get to from Hatton Cross

Posted Oct 10, 2014
Pros: Location
Cons: ATM in foyer
Location: Great
Good experience, easy to get to from Hatton Cross Underground, new rooms very comfortable,