Ratings based on 1,654 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

An airport hotel that looks like an airport hotel.

Posted Nov 23, 2014
Pros: The staff was cheerful when I asked for a local restaurant. Basically, there are not any, but that is not their fault.
Cons: The bar/lounge area was as uninviting as anything I have ever experienced. Bright lights, not atmosphere. No Pinot Grisio-- too unusual.
Location: It is in a bunch of hangars. You could take a taxi to Bath Road and find restaurants in the other hotels. Pretty bleak. Or just go to the other hotels
Knowing the excellent reputation of this company I had high hopes for this airport hotel. Because it is located directly on an Underground stop, I thought it might be a pleasant area, with easy access. The pedestrian access from the Underground station is shameful, without as much as sign telling the hotel user how to get from the street to the hotel....something that is not easy. Full of tired international travelers who were offered no food after 10 PM. Some 24 hour room service would be assumed for such a location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom united kingdom

Excellent location for Heathrow airport. Quiet.

Posted Nov 19, 2014
Pros: Newly remodelled.
Cons: Those little amenities ! I forgot my toothpaste and there was no where to buy any and they didn't have anything to offer.
Location: Perfect for travelling as very close to Heathrow airport.
Friendly staff. Nice food. Very pleasant start to our holiday.. Would recommend to anyone!
1 out of 5
by A verified travelerfrom heathrow

Bad experience and they will not refund the fee

Posted Nov 19, 2014
The hot water was not working, New paint smell and could not sleep I used to stay here all the time last few years. new management change made it bad Last stay on Nove 17-18 was horrible . could not sleep Shan nageswaran
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Close to tube station providing easy access to Heathrow, friendly staff, clean and comfortable rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dorset

Excellent

Posted Nov 17, 2014
Pros: Very clean and comfy able
Location: 5 minute walk to underground Shuttle buses to healthrow
Far exceeded my expectations - everything brand new Clean comfortable and smart. Bed very comfy. Although planes where taking off right above the hotel we didn't hear anything and slept well
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney AUS

The Jury is out

Posted Nov 17, 2014
Pros: The new decor is a hit. The ease of getting to and from the terminals.The staff . Breakfast. The new bar (serves a good range of food and drink.)
Cons: Have some ice machines put back in on some floors..
Location: If you can walk and have little baggage, avoid the Hoppa bus to Terminal 4. It is easier ( and free) to pick up the bus at Hatton Cross(also for T123)
We stay at Jurys Heathrow about three times a year . It has always been a good Hotel in respect to its location, but it was looking rather tired. The good news is they decided to update, but they forgot to tell customers before they arrived. During our first stay in October we walked right into a building site. The reception area was just functioning, the staff as usual did all possible to assist customers. We had a room on the third floor, and after a 24 hr trip, the last thing one needed was the banging and drilling . It was disappointing that they still chose to "sell" partly completed rooms(signage was on the floor, paint fumes were still predominant, hallways were being worked on and generally littered with wood and paint shavings.) If one can make a positive of this it would be the updated decor of the room we were in. . Upon arrival for our follow up stay in November I mentioned to the reception staff about the less then satisfactory stay on the third floor.The gentleman then said that he would put us on the 7th floor in a "newly completed room" I doubt he ever visited this particular room(707) because two people could not move in the room without jumping over the bed. The workstation could not be used as the chair went up against the bed.The bathroom had no bath and was very small. The following day they changed the room with one that was more in line with the room size advertised. In concluding the "new"rooms are great, and once all complete calm should return
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Detroit, Michigan, USA

Nice hotel convenient to Heathrow

Posted Nov 14, 2014
Pros: Nice, well appointed room. Fast internet. I really enjoyed the dinner buffet.
Location: Great easy to get to location to LHR...especially Terminal 4.
Great links to transportation to Heathrow airport. Easy walk to the Underground Station at Hatton Cross. The hotel is very well sound proofed: you'd never know there's an airport nearby.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia Canada

Excellent!

Posted Nov 9, 2014
Pros: its convenience and helpfulness
Cons: it was excellent
Location: it was only 25 minutes by underground to all the wonderful London attractions
They were very accommodating and efficient. The hotel was close to Heathrow airport and the underground train station Hatton Cross
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Nov 8, 2014
Pros: Everything
Very close to the Hatton Cross Station and very easy to get into London. The 40 minute ride goes very quickly. What we enjoyed the most was the friendliness of the staff. They went out of their way to be helpful and we enjoyed all of our interactions with the staff, whether it was the front desk, the grille or the coffee stand. The room was very comfortable. I would definitely recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast should. be included in the nightly rates

Posted Nov 5, 2014
Good with the exception of the fire drill the sign said Tuesday morning drills and Monday the alarm went off I was told by house keeping to take the stairs down to find when Me and my family got down stairs we we told by the staff we don't have,, to do anything it was just a drill.go figure!!!!!!!!