Ratings based on 904 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Très bon hotel,bien situé,propre.

Posted May 27, 2015
Très bon hotel avec de belles chambre,bien situé et propre.Dommage que le parking soit payant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

Nice and well located hotel

Posted May 25, 2015
The hotel is well located, modern, clean Westfield mall it's just 5 minutes walking The only thing that didn't work well was the wifi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Wanted to stay in London a few days after a tour.

Posted May 24, 2015
KWest had room available and they upgraded after I said I couldn't walk all the way down the hall to original room. Staff extremely helpful and polite.
2 out of 5
by A verified travelerfrom Washington DC

Not awful, but certainly not spectacular

Posted May 18, 2015
Pros: It's located near an Underground/Overground Station.
Cons: Everything which I've initially complained about.
Location: It's close to public transportation via Underground/Overground. But the hotel is situated in a residential area. Not much to do.
The front desk wasn't very emphatic when they informed arriving guests, that their (our) rooms weren't ready yet. Even at 14:00 (2:00PM) as advertised on their website and on Expedia's site. Although the fine print does say 2PM check in, often times hotels allow early check-ins after or around noon as a courtesy to international guests. It's not expected, but it's certainly appreciated after flying for hours across the world. Additionally, the hotel staff did offer baggage check, but they were left sitting out in the open, in an unsecured fashion. If the staff steps away from the desk for a moment, the bags could potentially be stolen. Also, there wasn't an official waiting area or comfort sofa style seating to wait for your room. We were allowed to be seated at the bar and table areas, which is a bit tacky. Lastly, the plumbing for a hotel that boasts on being a premier spa hotel, is very dated and the water pressure was either too high or too low. My shower head cap, came off in mid-shower. I'm glad it didn't fall on me, which is why I wear I flip flops in the shower. If had I stepped on it. It would've cut me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkshire, UK

Great modern hotel

Posted May 18, 2015
The hotel was in a great location for everything we had planned. Great bar, good atmosphere. Our rooms weren't quite ready so we were given a drink free each which we didn't even expect. Rooms were large, quiet, well decorated and an amazing power shower.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guildford

Central, great location brilliant for shopping

Posted May 18, 2015
Great stay, great staff, great rooms, fantastic spa and great cocktail bar!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Only negative is the shower build, water gets on bath flower because glass enclosure was too small. Front desk staff and restaurant staff were amazing so was food.
2 out of 5
by A verified traveler

Not what it's cracked up to be

Posted Mar 31, 2015
Pros: It offers Gin Mare (from Spain) - brilliant!
Cons: External hygiene; Attention to detail and customer service/experience at the reception bar; Electrical standards.
Location: Close to Earls Crt and Olympia - reason we chose! Although it seemed miles away from anything else we wanted visit - West End etc
Room 110 was clean and functional. Both bathroom and shower both had a step to enter. Having been allocated a 1st floor room, due to the ground levels of the hotel, this meant we were almost underground, on the same floor as the spa. Ground floor being Floor 3! As a consequence, our room's window was level with the ground, and as a consequence, all the rooms above and the occupants that chose to smoke out of their windows flicked their cigarette butts out of the window only to land directly outside our window. We even saw wet/baby wipes and marijuana plastic wraps outside our window with the distinctive logo'd leaves printed on them. Lovely! Receptions staff were friendly and helpful and were happy to book transport for us. Bar staff in reception were on the whole OK, although there was one slightly younger member of late night bar staff that seemed content to short measure customers if the bottle had just run-out! Although I am not a qualified NICEIC registered electrician, I am involved in the building industry. With this in mind, the un-shielded halogen lamps/down-lighters within our shower enclosure and bathroom, seemed to be completely unacceptable from a safety point of view as they were exposed (within the legal required distance limits) of the shower head. Similarly the shaver socket was located directly adjacent to the wash hand basin. They may well be protected by an RCD breaker but this is by far from best safety practise. Photo's are available.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sussex

Incredibly frendly & helpfull staff

Posted Mar 22, 2015
Apart from paying for pre booked parking breakfast & spa & then on several occasions asked to pay for the spa & breakfast again depts need to comunicate more overal lovely restful stay, spa second to none food & service excellent , we were attending a concert so very acessable to Appollo would highly recomend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Super sympa!!!

Posted Mar 19, 2015
3jours pour mon anniversaire. A l'arrivée ballons dans la chambre avec un petit gâteau!! Excellente literie. Chambre spacieuse Sdb très bien. Spa super. Seul bemol pour cette seconde venue : le pti dej. Heureusement il y a un pain quotidien pas loin!