Ratings based on 755 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Other
by A verified travelerfrom Paris

Personnel très accueillant

Posted Dec 19, 2014
Pros: La gentillesse du personnel. L'ambiance. Beaucoup de musiciens en tournée.
Cons: Le service au bar
Location: Le quartier n' a par contre aucun intérêt. Loin de tout.
Hotel très utilisé par les maisons de disques et les musiciens en tournée, quelque soit le spectacle.
4 out of 5
for Everyone
by A verified traveler

Nice boutique hotel especially for 20s to 40s

Posted Dec 10, 2014
Great service, modern rooms, very polite young staff. The lobby, reception and bar area is insanely loud evenings and packed on weekends. The 'quiet room' usually has an unwatched TV blaring but you can switch it off. Bar blares awful music during the day. But your room is always a safe haven.
4 out of 5
for Everyone
by A verified travelerfrom warszawa

Esthetic hotel different from traditional one

Posted Dec 7, 2014
Great location, beautiful rooms and Westfield shopping centre nearby.
5 out of 5
for Everyone
by A verified traveler

Perfect for a night away

Posted Nov 27, 2014
Pros: Everything.
Cons: Nothing really.
We booked this purely on location, as we needed to be in Shepherds Bush. We were very pleasantly surprised. The hotel is very well maintained, the staff are fantastic, and the room was perfect.
4 out of 5
for Everyone
by A verified travelerfrom UK

Convienient & comfortable

Posted Nov 26, 2014
Pros: Very close to Tube (less than 5mins) and all the convieniences of Westfield shopping centre. Very large room size and twin rooms available.
Cons: I have never stayed in a hotel where spa access was an additional charge, I think this is inappropriate. Also glass bathroom doors do not appeal to me
Location: Great location, close to shopping centre and also tube station on the central line.
Very nice hotel in good location. Large rooms and also extremely quiet given its location.
3 out of 5
by A verified travelerfrom bath

convenient for central london business

Posted Nov 20, 2014
Pros: rooms are large , beds are large , great commute into london
Cons: better pillows better room service menu nicer toiletries in room
Location: westfield shopping
staff seem to pick and choose level of friendliness to each guest , stayed twice now and not great reception not great drainage in rooms , reported it and still not fixed twice internet charged at wrong rate
4 out of 5
for Everyone
by A verified travelerfrom San Francisco

Posted Nov 12, 2014
Pros: Location to Shepards Butsh tube station and proximity to shopping and food.
Cons: Taxi's were hard to get, had to walk to another street, no bellman.
The executive rooms were very, very spacious by London standards. Comfortable beds, smallish bathrooms, but the size of the room was outstanding!
2 out of 5
by A verified travelerfrom Bournemouth

Never even got to stay here!

Posted Nov 11, 2014
Pros: Didn't stay at this one
Cons: Inform that book out prior to arrival
Arrived at K West at 6.30pm giving me plenty of time to get ready and go to my event at 7.30pm however at check in desk was informed I would have to be booked out to sister hotel Lancaster London - no pre warning. Was told a taxi would be coming and eventually they placed me in the Bar Managers car to Lancaster Hotel. Everyone disappeared in a panic as they were unsure at K West how to get me to Lancaster and back to my event (which I was late for) Receptionist on desk was trainee with no clue at all at K West. Customer service poor except Bar Manager. Next day at Lancaster asked for comp Breakfast for the inconvenience caused and they said I wasn't staying there. On return from my stay in London I called and have now had an answer after calling 3 times (finally now have a reply). 4 given for Hotel staff for Carlos as out of the whole team at K West Carlos should be given a pay rise. Very friendly and accommodating and went over his duties as a Bar Manager to get me to a venue on time in his personal car.
3 out of 5
for Everyone
by A verified travelerfrom Glouceatershire

Not 4 star!

Posted Nov 10, 2014
Unfortunately the water was almost cold when I went to take a shower in the morning, really not very pleasant, surely that is a basic requirement. The fixtures and fittings are starting to fall apart, the window frame was very shabbily fitted. Sort of felt like a lot of funky features were put in place with many corners cut - was surprised it was 4 star, expected better!! But was ok just to stay over night with a friend, certainly not a romantic get away!! Staff actually not that friendly, more cool and aloof.
4 out of 5
for Everyone
by A verified travelerfrom Sussex

Nice hotel but customer service could be better

Posted Nov 6, 2014
Pros: Comfortable. Good location
Cons: Customer service - room check in times
Location: Good location, 2 minutes walk from Westfield and 10 mins taxi to the Apollo
Turned up to check in at 2pm like told and had to wait nearly an hour to get in the room which was really annoying as we had limited time there. Other than that the hotel was nice and comfortable.