Ratings based on 840 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not what it's cracked up to be

Posted Mar 31, 2015
Pros: It offers Gin Mare (from Spain) - brilliant!
Cons: External hygiene; Attention to detail and customer service/experience at the reception bar; Electrical standards.
Location: Close to Earls Crt and Olympia - reason we chose! Although it seemed miles away from anything else we wanted visit - West End etc
Room 110 was clean and functional. Both bathroom and shower both had a step to enter. Having been allocated a 1st floor room, due to the ground levels of the hotel, this meant we were almost underground, on the same floor as the spa. Ground floor being Floor 3! As a consequence, our room's window was level with the ground, and as a consequence, all the rooms above and the occupants that chose to smoke out of their windows flicked their cigarette butts out of the window only to land directly outside our window. We even saw wet/baby wipes and marijuana plastic wraps outside our window with the distinctive logo'd leaves printed on them. Lovely! Receptions staff were friendly and helpful and were happy to book transport for us. Bar staff in reception were on the whole OK, although there was one slightly younger member of late night bar staff that seemed content to short measure customers if the bottle had just run-out! Although I am not a qualified NICEIC registered electrician, I am involved in the building industry. With this in mind, the un-shielded halogen lamps/down-lighters within our shower enclosure and bathroom, seemed to be completely unacceptable from a safety point of view as they were exposed (within the legal required distance limits) of the shower head. Similarly the shaver socket was located directly adjacent to the wash hand basin. They may well be protected by an RCD breaker but this is by far from best safety practise. Photo's are available.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sussex

Incredibly frendly & helpfull staff

Posted Mar 22, 2015
Apart from paying for pre booked parking breakfast & spa & then on several occasions asked to pay for the spa & breakfast again depts need to comunicate more overal lovely restful stay, spa second to none food & service excellent , we were attending a concert so very acessable to Appollo would highly recomend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Super sympa!!!

Posted Mar 19, 2015
3jours pour mon anniversaire. A l'arrivée ballons dans la chambre avec un petit gâteau!! Excellente literie. Chambre spacieuse Sdb très bien. Spa super. Seul bemol pour cette seconde venue : le pti dej. Heureusement il y a un pain quotidien pas loin!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Viernheim

Das Hotel ist besser, als es von außen ausschaut

Posted Mar 16, 2015
Pros: Das Wasser der Dusche war immer heiß, was man nicht in Jedem Hotel zu Stoßzeiten hat. Das Personal an der Rezeption und an der Bar war sehr freundlich
Cons: Der Geruch im Hotel ist nicht sehr gut.
Location: Das Hotel ist in Nähe der U-Bahn und man kann viele Ziele in kurzer Zeit erreichen.
Wir (10 Frauen) waren 2 Nächte im K-West. Der erste Eindruck von außen war nicht so gut, innen war allerdings alles ok. Die Zimmer auf Etage 1+2 haben etwas seltsam gerochen (Desinfektion). Was etwas seltsam war, dass es keine Toilettenbürsten gab. Wir haben uns sehr wohl gefühlt, würden auch jederzeit wiederkommen, da es von der Lage her optimal und doch erstaunlich ruhig ist.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Excellent upmarket hotel, comfort could improve

Posted Mar 12, 2015
Location: Westfield is around the corner and so is Shepherd's Bush tube & overground station. It's very convenient for getting into Central London - lots to do!
I've stayed here once before and although the standard of the hotel is excellent in terms of facilities, cleanliness, service and style, the most important aspect of sleeping in a bed that is not your own is that the sleeping quality is good! Unfortunately now for the second time I feel that I've been let down on this aspect. * the bed sheets are fitted very tight and felt suffocating after a while, especially since the heating was kept on throughout the night * the curtains do not cover the full window as there is a blocker preventing you from pulling it all the way, as a consequence I was awoken around 6am both nights due to the daylight breaking into the room with no option to darken the room Surprisingly enough (maybe because I was staying on the 4th floor) the hot water pressure was appalling in both the tap as well as the shower. It took at least 5 minutes for the shower to warm up to a reasonable level. Basics like this should really be spot on in a hotel with such steep room rates.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Devon

Fab hotel

Posted Mar 8, 2015
Pros: Funky hotel very comfortable room, lovely beds
Cons: Allow entrance to the Spa with out having to book a treatment.
Location: great location for shepherds bush hammersmith and west london
Comfortable stay with very friendly staff. Great bar area. Bar food was really yummy, though didn't have breakfast as felt that was a little overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel excellent location

Posted Mar 7, 2015
One night stay going to Shepherd's Bush O2. Close to venue and transport links. Staff very friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified travelerfrom essex

Gd location

Posted Feb 23, 2015
Got upgraded which was really nice. Bed very nice. Got a cleaner come in and wake me up tho and the phone rang saying they thought the room was empty but other than that perfect.
3 out of 5
by A verified travelerfrom Singapore

Oversells itself. A standard business hotel.

Posted Feb 11, 2015
Pros: The gym.
Cons: Internet speeds. Water to the rooms. Smell of kitchen/dining room permeating rooms near to that end of the hotel.
Location: Close to Westfield for more dinner options. Shepherds Bush Underground on central line very convenient for getting into the west end.
Had expected much more - from the name and their blurb, plus the reputation of other K Hotels worldwide. In reality this was little better than your standard business hotel (Novotel etc.) Room was comfortable but by no means luxurious. There were some fundamental issues. On two mornings during my stay there was insufficient hot water for a shower (or irregular water temperature). The hotel also advertises free WiFi - the reality is a very weak signal and painfully slow speeds unless you pay £5 per 24 hours for an upgrade to broadband speeds. Unacceptable. One bright spot was the extensive gym facilities. Very good array of equipment (both cardio and freeweights). In this one regard it outdid most other hotels at this price point.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!

Posted Feb 8, 2015
Lovely hotel, lovely staff. Stayed here for the first time at the weekend and I was really impressed. Would certainly stay again.