Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
86% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.3 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Meget skrabet og alt for dyrt til prisen.

Posted Jul 29, 2015
dårlige senge og (for) mange værelser om 1 brusebad og 2 toiletter gør at hotellet på trods af god beliggenhed i forhold til 3 undergrundsstationer ikke er et sted vi vil bruge igen
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 23, 2015
In una posizione strategica per visitare la città, tranquillo e pulito
1 out of 5
by A verified traveler

Posted Jul 11, 2015
Ran down place. Unfriendly staff, breakfast very poor. Rooms in a very bad condition!
Comment from Hotel Management
Jul 30, 2015 by The Hotel, Hotel Management
Dear Guest, We are sorry to find out that your stay with us fell short of expectations on this occasion. However, we would like to thank you for your constructive comments as they help us in our continuous work to improve the guest experience and the services offered. Kind Regards, The General Manager
1 out of 5
by A verified traveler

Posted Jul 6, 2015
Dårlig skuffende feil informasjon i annonse på nettet
1 out of 5
by A verified traveler

Posted Jul 3, 2015
veldig trangt dårlig luft. ingen aircondition. OBS! noen av rommene er uten eget bad. frokostsal: trangt, lite utvalg mat, svært kritikkverdige hygieniske forhold på kjøkken og ved håndtering av mat. hagen som "tilhører" hotellet er stengt og har andre eiere.
2 out of 5
by A verified traveler from Singapore

Room toilet disaster, got no store room & lift

Posted Jun 29, 2015
I was given a twin bed room with PUBLIC TOILET ! Totally unacceptable . When we book the room it was not stated clearly in the booking, it stated Basic only! What do basic mean! Hotel had got no lift if you r staying on the 3rd floor and have a few bags then you had to carry all the ways up by staircase It had got no store room for you to store your bags. It is therefore not recommended for traveller with a few heavy bags to stay in this hotel.
Comment from Hotel Management
Jul 30, 2015 by The Hotel, Hotel Management
Dear Jason, Thank you for your stay and for taking time off to leave a review. It is unfortunate to know that your experience did not live up to your expectations on this occasion. However, we would like to assure you that we take all guest feedback seriously as we strive to continuously improve our services and facilities. We hope you will give us a change to turn your experience around. Kind Regards, The General Manager
2 out of 5
by A verified traveler from Gatwick

Nice area

Posted Jun 29, 2015
Miss represented as I booked this and it confirmed us as double bed, I arrived and was given 2 single beds. This would have been okay if we could put them together but it was room 11 which is long and thin so we had to share a single bed. The floor boards are so creaky it kept us up late with the hotel being open 24/7 access. All doors do not have any anti-slamming functionality so we were also enjoying doors slamming shut heavily. Breakfast was nice with a lot of choice, but this is not a hot food breakfast.
Comment from EPC
Jul 30, 2015 by The Hotel, EPC
Dear Alex, It is great to hear you enjoyed the location, and we hope you will offer us the opportunity of welcoming you back in the near future. Please be assured that we have taken all of your feedback on board as we aim to continuously improve the experience of our guests. Kind regards, The General Manager
1 out of 5
by A verified traveler

Posted Jun 27, 2015
With one shower between 19-rooms you need to be up early, very early.
Comment from Hotel Management
Jul 30, 2015 by The Hotel, Hotel Management
Dear Guest, We would like to thank you for taking the time to submit a review. We highly appreciate your feedback and it will be forwarded to the relevant departments. Kind regards, The General Manager
1 out of 5
by A verified traveler

Hotel sin elevador y sucio

Posted Jun 2, 2015
No tiene elevador tienes que subir 4 pisos y hay solo un bano para todos
1 out of 5
by A verified traveler

Dingy, old, disgusting hotel

Posted May 19, 2015
Pros: Location
Cons: Everything
Horrible hotel. Tiny and dirty rooms. Hair and old receipts lying around, stains on the pillows. It was not possible to close the window, since the handle was broken off. Not possible to adjust the heating, so it was just running on the highest temperature all the time, even though it was very warm outside. We complained to the staff, who just shrugged it off. Walls are paper thin, you hear everything! Shared bathroom is a joke. Only one bathroom & shower for the whole hotel. Mold in the shower. Practically no water pressure, making it impossible to really get clean or wash your hair. No towels in the bathroom to dry your hands after washing them. There was one extra toilet, with no sink, so no possibility to wash your hands. Think about all the bacteria spreading... Disgusting. No clue how the privat bathrooms are, but I don't believe they are much better. Breakfast was a joke. Toast, instant coffee and cornflakes. The "juice" was sirup filled up with water. No eggs, no fruit, no fresh pastry... Do NOT stay in this hotel if you want a nice stay in London!