Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
88% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.3 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom North wales

Needs and upgrade quite shabby and toilets dirty.

Posted Apr 11, 2015
Pros: The
Cons: Just having some pride may improve its feel. I would not say it was terrible just sad.
Location: Near to Hyde park and 10 mins walk from Tube stations
Toilets cleaned once a day so after 24 hours quite dirty. Called hotel to ask if we could leave luggage and they said yes - trailed across London to be told it had to be left in corridor - not even behind reception. Breakfast was poor quality food with no covers over bread etc. which meant flies had been on it. Milk was warm and only one cereal to choose from. Even though it was 20 outside heating was on and no way to turn it down as thermostat was broken. When I mentioned it to reception I received a curt response saying "I cant turn it down" It is was you pay for but such a shame that it is not looked after or cared about. No table lamp and two strip lights in the ceiling. TV high up on wall so difficult to watch even when sitting up on bed
3 out of 5
for Getaway With Friends
by A verified traveler

Rapport qualité / prix correct

Posted Jan 11, 2015 on Hotels.com
Dans l'ensemble le séjour à été correct
3 out of 5
for Everyone
by A verified travelerfrom philadelphia, PA

Broom closet

Posted Dec 23, 2014
one night mid-December, 3 people. Pros- very reasonable price, AMAZING location, safe, friendly staff, very accommodating and the shared bathroom is very clean. Cons- Expedia does not tell you that your room has a shared bathroom if you get the basic rooms! The rooms are more like broom closets even if they're "delux". So I would recommend this hotel but BEWARE you are getting what you pay for!
3 out of 5
by A verified travelerfrom queretaro

No me gusto

Posted Dec 13, 2014
Pros: El personal amable
Cons: Por lo que page, otros hoteles del mismo precio mucho mejores
Nada que ver con las fotos de la publicidad, muy apretadas la distribución en las habitaciones
4 out of 5
for Couples
by Jonathan

This traveler left a rating score only Posted Dec 12, 2014 on Hotels.com
1 out of 5
for Families
by Emmafrom Anglesey

Disgusting hotel! DO NOT STAY HERE!

Posted Dec 9, 2014 on Hotels.com
This hotel is a hovel!! Dirty!!! Filthy Pitt!! We checked out two days early because it was awful... Shower in your room? Yes literally plonked in the middle of the room! Not in a separate room! Dirty toilets... No handwashing sink in the shared toilet! Smells damp... This hotel would not even pass as a hostel! DO NOT STAY HERE!!!!!
1 out of 5
for Couples
by A verified traveler

Bad hotel, good location

Posted Nov 21, 2014 on Hotels.com
Very nice location of the Hotel. We had reserved a room with a double bed, but got a two single-bed room, with no possibility to change the room or the arrangement of the two beds. There is only one shower in the entire hotel. We will not return to this hotel.
1 out of 5
for Business Travelers
by Danielfrom Stockholm

Oförglömlig hotellupplevelse

Posted Nov 17, 2014 on Hotels.com
Boka detta hotell i sista minuten då jag bodde på ett annat hotell jag bara hade två nätter på. Kom in i foaeén och kände först att de här är väll ett ok Londonhotell. Fick rummet högst upp m egen dusch och ett dubbelrum , jippi tänkte jag tills kag insåg att de inte fanns hinns med min jätteväska. Bara att börja konka då tänkte jag, gick upp för den smalaste trappan ever... Men lyckades överleva ifrån att inte rasa igenom golvet i trappan... Rummet var av heltäckningsmatta med massa fina stänk.... Lampan hade också fått champo el någpt annat stänk på skärmen.... Men men jag överlevde första natten. Vid frukosten blev de pulverkaffe och torra makor. Men jag överlevde de med.... Dock rekomenderar jag inte detta hotell till någon!!
3 out of 5
for Personal Event
by Yelenafrom Baku Azerbaijan


Posted Nov 4, 2014 on Hotels.com
Its clean hotel, I like service reseived from staff, special worm word and appretation would like to say about service lady Iolanta, she was very kind and confident
3 out of 5
for Everyone
by A verified travelerfrom Peterborough

Good location, helpfull fstaff, family friendly.

Posted Oct 30, 2014
Perfect hotel for the purpouse of a family holiday in London. 2min to Kensington Park with the Princes Diana Memorial Playground.2min walk to undeground station. Breakfast was decent and and the room had a shower and a sink. We have spend 2 nights there and that's all we needed as London has so much to offer that doesn't matter about luxuries of your hotel room. Clean, comfortable beds and generally just fine for a short stay with a child.