Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
84% of guests recommend
2.9 Room cleanliness
2.9 Service & staff
2.4 Room comfort
2.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from somerset

Convenient location, not much else going for it

Posted Aug 23, 2014
Pros: Location
Cons: A real good makeover. If not then charge more realistic room rates.
Location: 2 tube stations and main Paddington rail network nearby. Bayswater High St. For eating/shopping.
Ok, honesty time. We booked this hotel despite reviews thinking it can't be that bad. Positives :- Friendly staff, clean bedding/linen, good location. Not so positives :- Tired decor, tired facilities, noisy guests late at night, limited breakfast options. Booked a family room for 5 people (2doubles and a single), was room big enough - yes, was it spacious - no. Was room clean - yes, apart from a strange jostick kind of smell. Were en suite facilities adequate - no. Shower was practically unusable unless you wanted to spray water all over the bathroom, the fitting for the head was completely wrong which had effect of water being sprayed over your head and not down onto the body. I brought this to staff attention on check out. Also, bizarrely, en suite seemed to smell of cigarettes although it's a non smoking building and we were on top floor (3) so it can't have been coming from outside smokers. Now, we are not a posh family, we don't go out looking for the negatives in a hotel (on the contrary, we are still trying to find the positives with this one) and can put up with most things but for price paid I'd at least like to be able to have a shower in comfort !! Also, fellow guests that know how to use a door handle would be good :-) On whole I'd say more Hostel than Hotel. I guess the 2 acid test questions are :- Q1 - would we recommend to friends ? A1 - sadly not Q2 - would we stay here again ? A2 - sadly not
3 out of 5
by A verified traveler from Raleigh, NC

You get what you pay for

Posted Jul 14, 2014
This hotel, despite being ridiculously overpriced by American standards was one of the cheaper ones a family with 3 kids can book in London. By far the worst I've stayed in over half a dozen trips there. The staff was very nice and accommodating, but it was not as close to London hotspots as most travelers would like. The room was okay, but very small and the bathroom was barely functional.
3 out of 5
Recommended
for Families
by Sachiko

This traveler left a rating score only Posted Jun 17, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by Leah Dickinson from Castleford

Great Location, Friendly Staff

Posted Jun 15, 2014 on Hotels.com
Excellent for budget accommodation. Staff were very friendly and helpful. The rooms are basic and the bathroom was a little dated but everything worked and was clean. The location was excellent, beautiful street, NCP car parking was available walking distance from the Hotel which was very reasonable for London. Proximity to shops, restaurants and Notting Hill Gate and Bayswater tube station is brilliant. Can't recommend this place enough, excellent for what we paid!
3 out of 5
Recommended
for Business Travelers
by Tony from Shropshire

Posted Jun 14, 2014 on Hotels.com
It was OK for my purposes - but too many stairs to climb with bags. Room tiny as expected but comfortable. Continental breakfast OK. Only one bathroom for some 18 rooms meant delays.
1 out of 5
Recommended
for Business Travelers
by Meaghan from America

DONT BOOK THIS HOTEL

Posted Jun 1, 2014 on Hotels.com
I read the reviews and thought surely a hotel couldn't be that bad... I was wrong. There were TWO toilets and ONE shower for the ENTIRE hotel! Also, we had to walk up god only knows how many steps with our luggage to get to the very top floor to a room that was no bigger than the standard bathroom. There was no phone, no air conditioning and the closest toilet was two floors down. Absolutely ridiculous. We left immediately after arriving. We weren't even offered a partial refund!
2 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 30, 2014 on Hotels.com
1 out of 5
Recommended
by A verified traveler

Small and smelt

Posted May 28, 2014 on Hotels.com
Room was very small and smelt awful!!
2 out of 5
Recommended
by james from northampton

Posted May 15, 2014 on Hotels.com
very tired needs refib bed ok great location service good
3 out of 5
Recommended
for Everyone
by Hazel from UK

Basic hotel central to London attractions

Posted May 11, 2014
Pros: Central location in a traditional Regency area.
Cons: It is impossible to have a shower unless you hold the shower head to avoid it spraying out of the cubicle as it cannot be angled downwards.No bath mat
Location: Centrally located for Kensington Gardens, Princess Diana Memorial Garden, Portobello Road and Little Venice.
Easy to find, on direct bus route from Kings Cross and a 10 minute walk. Welcoming efficient staff,with available 24hours service, free wi-fi. Breakfast is continental, no full English.