Ratings based on 935 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 19, 2015
Very friendly helpful staff ... Upgraded to an executive twin on arrival Well worth the money
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hebburn Tyne and Wear

Location and facilities brilliant.

Posted Feb 16, 2015
Pros: Service and special touches of doors opened and breakfast service
Cons: Free Wifi
Location: As above
Moments from Holborn Tube and only 10 mins from Covent GDS. Staff were outstanding
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central London Hotel - Rfeally good locatio

Posted Feb 8, 2015
Pros: The room
Cons: WiFi should be made available in rooms without charge.
Location: Great for exploring Covent Garden / Leicester square area & "Theatreland" Loads of good restaurants nearby
I booked an executive room for 4 nights in London - Really comfortable & quiet The breakfast was great too - lots of options available The cost of the room should have included free Wifi (average £250 / night with breakfast) The bar area was a bit cold as close to the main door - Nevertheless well-stocked & bar staff friendly Overall a good experience & I would book this hotel again
3 out of 5
Recommended
for Everyone
by A verified traveler

チェックインが運命の分かれ目

Posted Feb 1, 2015
Pros: ロケーション、気さくに話しかけてくれる多くの大変親切なスタッフ、客も比較的上品で静かな人たちでした。
Cons: 受付の、無理して気取った話し方の女性の底意地の悪さ。辞めてもらったら又泊まります。
Location: 大英博物館、ROH,近いです。ナショナルギャラリーも歩いて行けないことはなく楽しく歩けます。
チェックインの時、受付女性に静かな部屋を要求しました(あなたのための静かな部屋を用意しましたと言った)が2Fの掃除スタッフの部屋のとなりで、非常に朝夕の出入りでドアの開閉、足音のうるさい部屋でした。ドアのカードは点滅してもドアノブが回転作動せず10数回試すのが毎回。常に下にもどってスタッフに開けてもらいました。5泊したので腕、肩、手の甲がピリピリ、づきづきして苦情を言いましたが、以前はそんな苦情がなかったと言われた。ドアマン達は非常に親切で気の毒がってくれました。 朝食は野菜が少ないし毎日同じ物。バスルームはせまいがかなり清潔。ベッドも程良い硬さ、ロケーションも便利。 受付女性から始まった部屋のトラブルがなければ又泊まっても良いです。ロイヤルオペラに近くてコストパフォーマンスが良いホテルが他にあれば他にします。部屋に関してはStrand palaceよりは良いとは思いますが(これは余分なことかな)。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham

Well looked after in a good hotel

Posted Jan 28, 2015
Pros: Position,service and facilities
Cons: Nothing
Location: Convenient for tube and Covent Garden and many other good sites to visit
Enjoyed our stay and will come again.Nothing more to add
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lymington

Perfect location - VERY friendly and helpful staff

Posted Jan 27, 2015
Pros: Location the best
Cons: Slightly softer beds, cheaper breakfast
Location: Covent garden, theatres
The staff said hello in the corridors which was a lovely touch and the concierge couldn't do enough. Great location for Covent garden and the theatres. Bed was slightly hard and the decor was slightly old fashioned (but clean) in the room but they were the only negatives. Lovely to have the jacuzzi after a long day shopping. We chose not to eat at the hotel for breakfast, but went into Covent garden and found a lovely place which worked out as less than half the price of the hotel breakfast (it was called Pauls and was a French bakery type place which had a restaurant at the back).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom stockholm

Bra hotell centralt & närhet till shopping

Posted Jan 26, 2015
Bra & vällagad middag. Frukosten är okey, men tycker dels att allt borde ingå till ett enhetspris & saknar färska grönsaker, ex. gurka, paprika eller tomat.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester, New York

Perfect for central London

Posted Jan 26, 2015
Pros: I highly recommend this hotel. Friendly, helpful staff, great rooms, nice restaurant.
Cons: Nothing
Location: Short distance between Holborn & Covent Garden tubes, easy to walk to the river and West End. Couple blocks from the British Museum.
Everything we needed for staying in London. The location is perfect. The staff are always helpful. Lots of restaurants nearby. Clean, quiet and comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great location and reasonable price

Posted Jan 19, 2015
Pros: Location
Cons: Noise insulation, banging room doors all night
Location: Theatre, Covent Garden
Really fabulous location for Drury Lane, Covent Garden etc ... Hotel dated but very comfortable. Rooms very noisy at night with banging doors, average insulation between floors .... tiny TVs and decor generally pretty dated. However, good value for money, very nice staff and location would make us use again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Excellent hotel close to theatre district

Posted Jan 17, 2015
Pros: Central location, close to Drury Lane and Covent Garden and few minutes walk from two underground stations. High quality hotel in good neighbourhood.
Cons: Attention to minor details in the room ( see section on experience).
Location: Within walking distance of many theatres, British Museum, Covent Garden, IMAX cinema, Somerset House and much more.
Lovely hotel, excellent location and wonderful staff. Only niggles were minor ones - loose wire behind the TV meant we lost the picture and the handle came off a drawer.