Ratings based on 676 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Glasgow
Pleasant StayPosted Jul 21, 2014
Cons: breakfast queues
Stayed here for 4 days with my husband and our adult son who has autism. I'd asked for a triple room but we were actually assigned a family room with a double and 2 single beds but there was still ample room to move about and be comfortable. THe staff were friendly and helpful and the place was clean and tidy, Breakfast was adequate, the dining room could be bigger as there was always queues to be seated and the prices in the bar in the evening could be better, it's a mid-price hotel so why charge over £6 for a shot of tia maria and another £2 for a bottle of coke to mix in it!!. Like other reviews I've seen I would reiterate that hotels (and especially ones in London) should realise that charging for wi-fi isn't on, £5 for 24 hours was just a tad too much! Would have been nice if it had ice machines as well, there was a mini fridge in the room with a key in it but no information in the room brochure regarding it.
by A verified traveler from redditch
Not very clean and over priced hotelPosted Jul 18, 2014
Cons: The cleanliness, only saw one housekeeper and she had a book on her trolley so no doubt was reading this instead of cleaning
Location: Typical London hotel, access to all attractions
Bathroom was dirty, grime around overflow and plug hole, tiles grubby and the guests next door were very noisy, we could hear them snoring that's how thin the walls are
for Everyoneby A verified traveler from Plymouth, MI
Anniversary in LondonPosted Jul 8, 2014
Location: Easy access to underground and parks.
Good location and helpful staff. Room was comfortable and clean.
for Everyoneby A verified traveler from H
Great beds, poor pillowsPosted Jul 7, 2014
Great hotel and staff. Hard to understand how one can spend money on good beds and then go cheap on pillows.
for Everyoneby A verified traveler from Milwaukee, WI
Loved it!Posted Jul 7, 2014
Pros: Location, air conditioning, cleanliness and friendliness.
Cons: Handicapped access to hotel and breakfast is very, very expensive.
Location: Close to Queensway and Lancaster Gate tube stations. Walking distance to Kensington Palace and other sights at Hyde Park. Very lovely.
The hotel is close to 2 tube stations and 1 block away from main bus lines. The walk is a lovely one and we enjoyed the proximity to Hyde Park and Kensington a lot. The hotel is sparkling clean and updated. Very nicely done and has character as well. The staff is quick to attend to any needs and booking through Expedia meant that check in was a snap. The room was compact but perfect otherwise. The air conditioning was one of the reasons I booked it and it worked beautifully. I loved our experience at the hotel in so many ways.
for Everyoneby A verified traveler from australia
Convenient would stay ConvenientPosted Jul 7, 2014
Pros: Convenience to transport shops and restuarants
Cons: Fridge in room
Location: As a bove
Would stay there again Staff very pleasant Hotel clean and quiet
for Everyoneby A verified traveler from New Orleans USA
Nice hotel and great locationPosted Jul 4, 2014
Pros: Location..close to bus stops, underground, restaurants, shops, Hyde Park, was outstanding. Andrew and Evelina were spectacular at the front desk.
Cons: Wi-Fi was not free, and was not great. However, a pub only a few minutes away had free wi-fi and much faster speeds.Not a major negative for the hotel
Location: Loved the location, short walk to Hyde Park, bicycle rentals, the Tube, and tour buses. Good selection of restaurants and pubs.
The staff was superb, going out of their way to clean a room for us avoiding a 6 hour wait in the lobby waiting for check-in time. Very courteous and knowledgeable.
for Everyoneby A verified traveler
Nickle and dimedPosted Jul 3, 2014
Very high priced, yet they charge a daily fee for wifi, which is even a poor connection. Really? You have to charge for wifi? Food is very overpriced.
by A verified traveler from Calgary
Close to Hyde ParkPosted Jul 3, 2014
Pros: Well maintained
Cons: Breakfast could be improved, also it is very expensive for what you get.
Location: Hyde Park, Marble Arch is a fifteen to twenty minute walk - this is where you picked up the tour buses
Rooms are pretty small, bed is only a double not a queen size. Expensive but clean and well maintained hotel. Breakfast is very expensive and not very good.
for Everyoneby A verified traveler from england
Good locationPosted Jul 2, 2014
Pros: Location and helpful staff
Cons: Painting in some areas of the hotel
Location: Lots of shops,pubs and places to eat nearby
Good hotel in a good neighbourhood,staff very helpful with any enquiries