Ratings based on 2,554 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and super friendly staff!

Posted Jun 30, 2015
We stayed here because we were going to a concert in Hyde Park so wanted somewhere nearby. the location was excellent, a short walk to the concert area and I even went for a jog around Hyde Park on the Sunday morning which was wonderful! The room was fab, had everything we needed and very quiet and comfortable. The staff were very friendly and eager to help. Overall I would definitely recommend this hotel and stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from N. Ireland

Very convenient location

Posted Jun 29, 2015
Pros: Convenience
Cons: We thought it was a bit much to put a 10% gratuity on a £15 per head breakfast when it was self-service!
Location: Paddington is our favourite part of London
Good base from which to have an action packed break in London
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Close to public transport

Posted Jun 28, 2015
Pros: Clean rooms, breakfast, friendly and helpful concierge, very competent housekeeping staff and the location.
Cons: All front desk staff should relay the same information. One staff promising one thing which another staff disputes makes for an unsatisfactory stay.
Location: The proximity to Hyde Park and Paddington and Lancaster Gate stations.
Lots of construction at the hotel and thus the room was very uncomfortable during the weekdays. Could not take a nap during the day because of the banging and clanging noises. Hotel staff told us that they could not move us to another room because they could not guarantee which rooms were affected by the noise. I understand that this is temporary but we wished we had known about this before booking. Breakfast was good but we were provided with misinformation and the front desk at check in refused to honor the email confirmation we had about the breakfast. That was unprofessional considering this hotel is trying to upgrade to a five star hotel. We ordered room service for dinner and food was excellent and on time. The concierge services was fabulous as was housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Wonderful hotel great location

Posted Jun 28, 2015
I stay here each year for my birthday. Each year I truly enjoy my time spent here. Great location, lovely food, great rooms with wonderful views and finally amazing staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel on Hyde Park's doorstep

Posted Jun 28, 2015
Nice hotel with lovely restaurants and bars (not worth £14 for a vodka and lemonade tho)!!!! Nipa Thai within the hotel is amazing and is very reasonably priced for its location - well worth a visit. Rooms are very tired and could be doing with a spruce up but are very comfortable. I managed to leave my kindle behind and the security staff were lovely in getting it back to me. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Nice hotel in convenient area. Good low price rates through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

super place to stay close to Hyde Park.

Posted Jun 28, 2015
close to everything in London, recommend...... the only hotel to stay in London Thank you once again The Lancaster.
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Great deal

Posted Jun 23, 2015
Pros: Location
Cons: Perhaps update some of the furniture and bathroom
Location: Right next to Lancaster Gate tube station, across the road from Hyde park and ten mins walk t Marble Arch. Great location.
I booked this hotel via Expedia and wanted to be near Hyde Park as I was going to a gig there. I've stayed in many hotels in the area but never the Lancaster. The hotel is so central, literally two minute walk from Lancaster Gate tube station yet despite this the hotel was remarkably quiet. The reception is beautiful and our room great. We had booked a triple and were offered either three single beds or a double and single. We opted for the former so the room was a little tight for all our luggage etc but we managed. That's not to say the room was small as it wasn't just probably not typically expected to house three singed beds. The room was clean and bright, the toilet was a little dated as was some if the furniture but it was never the less a great hotel and exactly what we were looking for. We were in room 1100 and had amazing views of London. We didn't eat at the hotel so can't comment of that side of it. I'd have no hesitation staying here again or recommending it to a friend. Great hotel in a great location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Nice hotel. Lovely view.

Posted Jun 22, 2015
We thought this hotel was lovely. A very warm welcome when we arrived. Hotel room was very clean and spacious. We had a lovely view over the city and could not hear the traffic. Would recommend this hotel to a friend.
5 out of 5
Recommended
for Couples
by A verified traveler from Kempten/Bayern

Posted Jun 22, 2015
Pros: Sehr gute Lage am Hydepark. Dadurch alle wesentlichen Highlights gut erreichbar. Immer hilfsbereites und freundliches Personal.
Cons: Wir wüssten nichts zu verbessern.
Location: In Paddington am Hydepark - Kensington Garden.
Wir haben bei Ihnnen ein sehr schönes und entspanntes Weekend verbracht !