Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Good location and facilities.

Posted Aug 13, 2014
Pros: Location and facilities.
Cons: Daily papers provided.
Location: See above.
Five minute walk to Paddington Station for train to Heathrow. Many restaurants nearby. Lancaster Gate tube under hotel. Ten minute walk into Oxford Street. Hyde Park one minute across the road. Nice restaurants. Daily papers would be a good idea.
1 out of 5
by A verified traveler from LA

A disaster from start to finish

Posted Aug 12, 2014
Pros: due to the fact that the wedding was taking place there, it was convenient
Cons: EVERYTHING, starting with good customer service
Location: It is situated in the westend close to the Lancaster gate tube station.
My sister and I traveled from LA to London for a family wedding (taking place at this hotel). In short, we were moved into 3 different rooms after arrival due to a myriad of problems: a bath drain that wouldn't drain, an incessant banging in the pipes etc. The final room we were given was still not perfect because when the a/c turned on there was a loud thump but at this stage it wasn't worth another move. The wifi was on the blink the whole visit and the straw that broke the camel's back was that the elevator was out of order for 3 hours and there was not available stairwell to walk up to our room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family, Stay for 5 days

Posted Aug 5, 2014
Amazing hotel, I really like the location the staff the room and hotel facelities. You will not regart once you stay there.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel, close to Hyde Park

Posted Aug 5, 2014
Pros: pleasant staff and nice hotel. the newly refurbished gym was really awesome.
Cons: Can't think of anything.
Location: Hyde Park
Really a nice 4 star in London. Very centrally located, close to the best bit of Hyde Park.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Excellent hotel

Posted Aug 5, 2014
Pros: I loved the feeling that is was my home for the time i was in this hotel.
Location: Close to 2 major tube stations both Paddington Station and Lancaster Gate as welll as bus services and Hyde Park across the road.
This hotel met every need. The room was great. This is a big hotel and yet the staff were so personable. The doorman was always keen to be friendly. They were always around with a hello, a smile and met every need no matter how small or large. The advice from the concierge was always spot on. I felt like i was in a small family hotel and yet the facilities were top class of an international large hotel. It helped to make my 2 weeks in London the best holiday ever!
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

6 days in London

Posted Aug 3, 2014
We wanted a flat so we could have more room but couldn't find one that was air conditioned in July. So we made hotel reservations. We had five people. Two took a twin room. The other three took double with rollaway bed. We were wall to wall beds in that room! This is common in GB and since we were out if our room except for sleeping we didn't mind too much. And after a long July day of sightseeing, we were more than glad to return to our cool room. Great for sleeping!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Staff professional & friendly

Posted Aug 2, 2014
Pros: Everything other than the pricey cost of breakfast without coffee refills
Whatever we needed was available for us, whether routes to the West End, theater locations, or the best bus to take to a particular venue--directions were always accurate.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Very nice stay

Posted Jul 28, 2014
Hotel was nice, staff were pleasant and very helpful. Everything that you expect from a hotel in that area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but expensive

Posted Jul 27, 2014
Pros: Location, quiet room, lots of rooms in the hotel, helpful staff
Cons: Rooms are modest in size for the price
Location: Kensington Gardens, Hyde Park and the Serpentine. Oxford street, Tottenham Court Road for shipping
The hotel is located next to Kensington Gardens and near to Hyde Park. A very good location very close to Lancaster Gate tube station (central line). From here it is easy to go just about anywhere, particularly if shopping is your thing. At approx AU$250 per night the hotel is overpriced for a modest room, especially considering breakfast would have been extra. Nonetheless the hotel is clean, quiet and well placed for London. The staff are friendly and willing to help. The hotel has a gym which is free for use. A checkout time of 12:00 as standard is nice for those on business or personal travel and the hotel has a swipe-access baggage storage room maintained by hotel staff (i.e. entry restricted to staff only).
4 out of 5
by A verified traveler

Overall this is a good Hotel

Posted Jul 26, 2014
Pros: Staff and location
Cons: Internet internet, an issues in all the rooms in this hotel, even with an ethernet cable the internet is slow or not working.
Location: Good location, close to the tube
The hotel is quite is generally in good condition, staff are helpful, device is very good< the only real downside and for me its a big one in the internet. The internet in the hotel is one of two things, extremely slow or not working at all. I need internet for my business and I would seriously not consider going back to this hotel unless they had upgrade the internet.