Ratings based on 993 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
Overall this is a good HotelPosted Jul 26, 2014
Pros: Staff and location
Cons: Internet internet, an issues in all the rooms in this hotel, even with an ethernet cable the internet is slow or not working.
Location: Good location, close to the tube
The hotel is quite is generally in good condition, staff are helpful, device is very good< the only real downside and for me its a big one in the internet. The internet in the hotel is one of two things, extremely slow or not working at all. I need internet for my business and I would seriously not consider going back to this hotel unless they had upgrade the internet.
for Everyoneby A verified traveler from UK
Good hotel, great locationPosted Jul 20, 2014
Pros: Quiet room
Cons: More value with room service. Refresh of the bathroom (a little dated).
Location: Located on top of Lancaster Gate (Central Line) makes it easy to get into town.
Just a one night stay but check-in very efficient and room was in good condition and air conditioning just right. Room service prompt, if a little pricey.
for Everyoneby A verified traveler from Hertfordshire
Good location for what we needed (Hyde Park)Posted Jul 14, 2014
Pros: Location. Price.
Cons: Better mattresses and pillows. Bar staff that are trained to serve drinks when it's busy.
Location: Hyde Park.
Good location for what we needed (Hyde Park). I booked the hotel as it was reasonably priced at the last minute. The bar staff were useless and there was a constant line of guests waiting to be served by 3 staff working at a snails pace, who clearly were not used to serving drinks. This was after a concert so I understand it's not normally a busy bar. The bed and pillows are cheap and uncomfortable.
for Everyoneby A verified traveler
Great hotel in a great locationPosted Jul 14, 2014
Booked the hotel as it was close to Hyde Park where we attending a concert. Really helpful checking in staff, lovely clean room with amazing view over London. We will be booking again.
for Everyoneby A verified traveler from Yorks
comfortable hotelPosted Jul 11, 2014
Pros: Comfortable rooms with good dining
Good overall hotel.Good standard of rooms and service
for Everyoneby A verified traveler
3 nights in LondonPosted Jul 11, 2014
I can't say anything bad about this hotel. Great location, very friendly and helpful and well maintained. I would definitely happily stay again!
for Couplesby A verified traveler from NZ
Great hotel, great location, views of City & parkPosted Jul 8, 2014
Pros: location, quality of staff, facilities
Cons: better informed concierge
Location: tube 50 metres away, taxi stand outside, Hyde Park across the road
Everything really good but concierge came up short
by A verified traveler from Australia
Need complete revampPosted Jul 5, 2014
Not too impressed about the quality and condirions of rooms , also you can't be discreet as you can hear everything at your neighbours room.way too pricy for what is on offer. Never again.
for Everyoneby A verified traveler from Sunderland, UK
Great location for Hyde Park gigs.Posted Jul 5, 2014
Cons: Rooms cold do with a refurbishment
Location: Walking distance from hyde park and oxford street.
Excellent location, the staff were brilliant, the room was good but could do with a refurb, hotel facilities were excellent. I will be staying here again next year for definite
for Everyoneby tara from edinburgh
Great hotel with excellent transport linksPosted Jun 30, 2014
Stayed here for 2 nights with a friend and will definately return. Excellent transport links to and from heathrow airport using the heathrow express, and a tube station is literally round the back of the hotel for transport links around central London. Only fault we found during our stay was the hairdryer in the room was terrible. Nothing else at all we could fault