Ratings based on 2,567 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from hereford

2 night stay

Posted Jul 6, 2015
Only two nights but found hotel to be excellent staff helpful and friendly although I will say there were no mini bar or water in room, I have stayed before and I think hotel could do with up dating a bit in the bathrooms but apart from that excellent
3 out of 5
by A verified traveler

Great location which accounts for the cost

Posted Jul 6, 2015
Room a little tired. TV not working. Bed very comfy. Great location for acces to non tourist areas such as Connaught village
4 out of 5
Recommended
for Everyone
by A verified traveler from California

OK Room, Great Staff, & Great Location

Posted Jul 4, 2015
Pros: Staff and location
Cons: Rooms need updating. Water temperature in the shower/tub is not consistent - hot then cool then hot again. WiFi.
Location: The Underground. Many restaurants & pubs. Tour buses- do this once if you are new to London then use the tube to go see specific sites.
Our room was functional. It was in need of some TLC - peeling wall paper was the worst of it. Hotel is doing reconstruction...hopefully they will be updating their rooms; though, the staff didn't mention that to us. WiFi was free but painfully slow at times. What you get at the Lancaster is a friendly & helpful staff and a room in a great location in London...well actually, Westminster. This is not a "resort" hotel...you stay at the Lancaster as a home-base for your daily adventures in and around London. Hotel is directly across the street from Kensington Gardens/Hyde Park in a relatively quiet, mixed neighborhood of restaurants, shops, and residences. It is on top of the Lancaster Gate Underground station so you have quick access to one of the best mass transit systems in the world. In 5 nights, we never heard or "felt" any trains. USE THE TUBE!!! Staff was the best part of our stay. Super helpful and knowledgable - perfect for tourists especially if you have never been to London previously. The staff at the Concierge desk is the best! You are within walking distance of a large number of pubs and restaurants. Directly across the street were three little restaurants, a deli, and a convenience store. We ate at the Spice of India our first night - great, authentic Indian food at a great price. The other two restaurants are French cuisine but we didn't eat at either. The Bathurst Deli is a wonderful place for a morning Latte and croissant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lancaster Hotel is near Hyde Park

Posted Jul 3, 2015
We stayed for 2 nights prior to our cruise of the British Isles, embarkation at Southampton. Location is good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel on Hyde Park

Posted Jul 3, 2015
Pros: Hotel is close to Paddington Station and Hyde Park
Cons: Rooms are tired looking
Location: Picked this hotel for its location on Hyde park and close to Paddington Station - we took the Heathrow Connect to Paddington for one night by Park
We stayed here because of its location one night on Hyde Park. Staff are excellent. Room was clean enough. The rooms are just tired looking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outdated room

Posted Jul 1, 2015
Furniture was outdated, very scruffy upholstered chair, Print on wall was so faded it was almost unrecognizable. Beds were very comfortable. The staff was excellent, always helpful and professional. Hotel was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and super friendly staff!

Posted Jun 30, 2015
We stayed here because we were going to a concert in Hyde Park so wanted somewhere nearby. the location was excellent, a short walk to the concert area and I even went for a jog around Hyde Park on the Sunday morning which was wonderful! The room was fab, had everything we needed and very quiet and comfortable. The staff were very friendly and eager to help. Overall I would definitely recommend this hotel and stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from N. Ireland

Very convenient location

Posted Jun 29, 2015
Pros: Convenience
Cons: We thought it was a bit much to put a 10% gratuity on a £15 per head breakfast when it was self-service!
Location: Paddington is our favourite part of London
Good base from which to have an action packed break in London
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Close to public transport

Posted Jun 28, 2015
Pros: Clean rooms, breakfast, friendly and helpful concierge, very competent housekeeping staff and the location.
Cons: All front desk staff should relay the same information. One staff promising one thing which another staff disputes makes for an unsatisfactory stay.
Location: The proximity to Hyde Park and Paddington and Lancaster Gate stations.
Lots of construction at the hotel and thus the room was very uncomfortable during the weekdays. Could not take a nap during the day because of the banging and clanging noises. Hotel staff told us that they could not move us to another room because they could not guarantee which rooms were affected by the noise. I understand that this is temporary but we wished we had known about this before booking. Breakfast was good but we were provided with misinformation and the front desk at check in refused to honor the email confirmation we had about the breakfast. That was unprofessional considering this hotel is trying to upgrade to a five star hotel. We ordered room service for dinner and food was excellent and on time. The concierge services was fabulous as was housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Wonderful hotel great location

Posted Jun 28, 2015
I stay here each year for my birthday. Each year I truly enjoy my time spent here. Great location, lovely food, great rooms with wonderful views and finally amazing staff