Ratings based on 992 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel, great location

Posted Jul 20, 2014
Pros: Quiet room
Cons: More value with room service. Refresh of the bathroom (a little dated).
Location: Located on top of Lancaster Gate (Central Line) makes it easy to get into town.
Just a one night stay but check-in very efficient and room was in good condition and air conditioning just right. Room service prompt, if a little pricey.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Good location for what we needed (Hyde Park)

Posted Jul 14, 2014
Pros: Location. Price.
Cons: Better mattresses and pillows. Bar staff that are trained to serve drinks when it's busy.
Location: Hyde Park.
Good location for what we needed (Hyde Park). I booked the hotel as it was reasonably priced at the last minute. The bar staff were useless and there was a constant line of guests waiting to be served by 3 staff working at a snails pace, who clearly were not used to serving drinks. This was after a concert so I understand it's not normally a busy bar. The bed and pillows are cheap and uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Jul 14, 2014
Pros: Location
Booked the hotel as it was close to Hyde Park where we attending a concert. Really helpful checking in staff, lovely clean room with amazing view over London. We will be booking again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorks

comfortable hotel

Posted Jul 11, 2014
Pros: Comfortable rooms with good dining
Good overall hotel.Good standard of rooms and service
5 out of 5
Recommended
for Everyone
by A verified traveler

3 nights in London

Posted Jul 11, 2014
I can't say anything bad about this hotel. Great location, very friendly and helpful and well maintained. I would definitely happily stay again!
5 out of 5
Recommended
for Couples
by A verified traveler from NZ

Great hotel, great location, views of City & park

Posted Jul 8, 2014
Pros: location, quality of staff, facilities
Cons: better informed concierge
Location: tube 50 metres away, taxi stand outside, Hyde Park across the road
Everything really good but concierge came up short
2 out of 5
by A verified traveler from Australia

Need complete revamp

Posted Jul 5, 2014
Not too impressed about the quality and condirions of rooms , also you can't be discreet as you can hear everything at your neighbours room.way too pricy for what is on offer. Never again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunderland, UK

Great location for Hyde Park gigs.

Posted Jul 5, 2014
Pros: Everything
Cons: Rooms cold do with a refurbishment
Location: Walking distance from hyde park and oxford street.
Excellent location, the staff were brilliant, the room was good but could do with a refurb, hotel facilities were excellent. I will be staying here again next year for definite
5 out of 5
Recommended
for Everyone
by tara from edinburgh

Great hotel with excellent transport links

Posted Jun 30, 2014
Stayed here for 2 nights with a friend and will definately return. Excellent transport links to and from heathrow airport using the heathrow express, and a tube station is literally round the back of the hotel for transport links around central London. Only fault we found during our stay was the hairdryer in the room was terrible. Nothing else at all we could fault
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, md

A wonderful hotel

Posted Jun 24, 2014
My husband and I stayed 10 days at the Lancaster London and have determined this will be our hotel for all our future London trips. With a superb location close to buses, tube, and trains the hotel added to our enjoyment of our trip. The hotel is pleasantly decorated and offers many amenities suitable for the business traveler as well as the vacationer. An all around wonderful experience.