Ratings based on 995 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Very nice stay

Posted Jul 28, 2014
Hotel was nice, staff were pleasant and very helpful. Everything that you expect from a hotel in that area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but expensive

Posted Jul 27, 2014
Pros: Location, quiet room, lots of rooms in the hotel, helpful staff
Cons: Rooms are modest in size for the price
Location: Kensington Gardens, Hyde Park and the Serpentine. Oxford street, Tottenham Court Road for shipping
The hotel is located next to Kensington Gardens and near to Hyde Park. A very good location very close to Lancaster Gate tube station (central line). From here it is easy to go just about anywhere, particularly if shopping is your thing. At approx AU$250 per night the hotel is overpriced for a modest room, especially considering breakfast would have been extra. Nonetheless the hotel is clean, quiet and well placed for London. The staff are friendly and willing to help. The hotel has a gym which is free for use. A checkout time of 12:00 as standard is nice for those on business or personal travel and the hotel has a swipe-access baggage storage room maintained by hotel staff (i.e. entry restricted to staff only).
4 out of 5
by A verified traveler

Overall this is a good Hotel

Posted Jul 26, 2014
Pros: Staff and location
Cons: Internet internet, an issues in all the rooms in this hotel, even with an ethernet cable the internet is slow or not working.
Location: Good location, close to the tube
The hotel is quite is generally in good condition, staff are helpful, device is very good< the only real downside and for me its a big one in the internet. The internet in the hotel is one of two things, extremely slow or not working at all. I need internet for my business and I would seriously not consider going back to this hotel unless they had upgrade the internet.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel, great location

Posted Jul 20, 2014
Pros: Quiet room
Cons: More value with room service. Refresh of the bathroom (a little dated).
Location: Located on top of Lancaster Gate (Central Line) makes it easy to get into town.
Just a one night stay but check-in very efficient and room was in good condition and air conditioning just right. Room service prompt, if a little pricey.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Good location for what we needed (Hyde Park)

Posted Jul 14, 2014
Pros: Location. Price.
Cons: Better mattresses and pillows. Bar staff that are trained to serve drinks when it's busy.
Location: Hyde Park.
Good location for what we needed (Hyde Park). I booked the hotel as it was reasonably priced at the last minute. The bar staff were useless and there was a constant line of guests waiting to be served by 3 staff working at a snails pace, who clearly were not used to serving drinks. This was after a concert so I understand it's not normally a busy bar. The bed and pillows are cheap and uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Jul 14, 2014
Pros: Location
Booked the hotel as it was close to Hyde Park where we attending a concert. Really helpful checking in staff, lovely clean room with amazing view over London. We will be booking again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorks

comfortable hotel

Posted Jul 11, 2014
Pros: Comfortable rooms with good dining
Good overall hotel.Good standard of rooms and service
5 out of 5
Recommended
for Everyone
by A verified traveler

3 nights in London

Posted Jul 11, 2014
I can't say anything bad about this hotel. Great location, very friendly and helpful and well maintained. I would definitely happily stay again!
5 out of 5
Recommended
for Couples
by A verified traveler from NZ

Great hotel, great location, views of City & park

Posted Jul 8, 2014
Pros: location, quality of staff, facilities
Cons: better informed concierge
Location: tube 50 metres away, taxi stand outside, Hyde Park across the road
Everything really good but concierge came up short
2 out of 5
by A verified traveler from Australia

Need complete revamp

Posted Jul 5, 2014
Not too impressed about the quality and condirions of rooms , also you can't be discreet as you can hear everything at your neighbours room.way too pricy for what is on offer. Never again.