Ratings based on 2,624 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from north west

Lovely Hotel Easy Access to All Sights

Posted Aug 1, 2015
Pros: Friendly, clean and very professional staff
Cons: More milk in room that was the only thing lacking
Location: Very near Hyde Park and only 10-15 minute walk to Oxford street
Excellent service by all staff and nothing was too much trouble. Very clean and although many guests had a wonderful sleep and very quiet. The food was fabulous and couldn't have asked for anything better could have been at the dearest hotel in London. The breakfast was fantastic with so much to chose from. I would recommend this hotel and hope to bring my daughter later in the year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Wonderful hotel!

Posted Jul 31, 2015
Pros: We liked that it was in a great location, and was a comfy and clean place to come back to at the end of a long day of sightseeing and shopping.
Cons: There was some construction going on when we were staying there, but this did not disturb or inconvenience us in any way.
Location: Near Hyde Park, Kensington Palace, Harrods, Paddington Station, Lancaster Gate Stop, Oxford Street. About a 50-60 minutes walk to British Museum.
My Mom and I spent 9 days in England earlier this summer and loved this hotel. It is comfy, clean, and the staff are friendly and helpful. The hotel is attached to the Lancaster Gate stop and is a few minutes away from Paddington Station. It is right next to Hyde Park and about 25 minutes away from Harrods and the Knightsbridge shopping district, as well as just a 10 minute walk to Oxford Street. The food and atmosphere were excellent and the computers available in the 24 hour business centre were a great way to quickly check emails or directions. Our room also had a variety of plugs of different voltages. Our camera and phones need 110-120 volts (North American), and we were able to plug them right into the wall without any converters or adapters. A wonderful amenity to have! I plan to stay here again when I am next in London.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo.JAPAN

ロンドンでは珍しい部屋からの景色が素晴らしいホテル!

Posted Jul 30, 2015
Pros: 部屋が明るく清潔なところ。交通の便がとても良いところ。
Cons: 各部屋のドアの開け閉めの音が響くので、ドア枠にクッション材をつける等、対策を考えてほしい。
Location: ヒースロー空港から15分で到着できる国鉄パディントン駅から徒歩4分。 ホテルのすぐ裏に地下鉄セントラルラインのランカスターゲイト駅があるので マーブルアーチ、ボンドストリート、オックスフォードサーカスなど一本(5分以内)で移動可能。 ホテル目の前にハイドパークの入り口があります。
どの部屋も正面に大きな窓があって、そこから見晴らしのいい景色が眺められるロンドンでは貴重なホテル。 高層階でなくても周辺に大きな建物がないため、邪魔するものがない。 向きによっては広大なハイドパークが眺められる。 シャワーの勢いもとてもよく、掃除も行き届いている。 地下鉄の駅もホテルのすぐ裏で交通の便も良く、申し分ないホテルです。
4 out of 5
Recommended
for Other
by A verified traveler

gutes 4 Sternhotel in underground und Busnähe.

Posted Jul 28, 2015
Pros: Nähe zum Centrum und Hyde-Park sowie zu öffentlichen Verkehrsmitteln. Sehr hilfsbereites freundliches Personal.
Das Zimmer war ein Doppelzimmer mit sehr schönem Innenraum aber zu wenig Kasten für 6 Nächte Aufenthalt. Das Frühstücksbuffet war nicht includiert und von Expedia mit ca. 15.50 BPS angegeben allerdings kam noch eine 15%ige Servicecharge dazu, die nicht erwähnt war. Das Hotel hat auch ein 24h Room-Service welches ich zu schätzen lernte, da ich nach einem Notfallaufenthalt in einem Londoner Spital erst um 24h ins Hotel ohne Abendessen zurück kam.
3 out of 5
Recommended
for Everyone
by A verified traveler from h

Nice location

Posted Jul 27, 2015
The first room I was given was not a good a experience. Needed renovation . However, I was moved to a nice room with an excellent view. This really made my stay more comfortable and pleasant.
3 out of 5
by A verified traveler from Aberdeen UK

Good location in centre of London

Posted Jul 25, 2015
Hotel is in a good location in the centre of London a few minutes from Paddington Station and Hyde Park. Excellent staff. Food and extras a bit pricey but probably what you would expect for central London. Hotel clean and tidy but could do with an upgrade in decor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa, USA

Very good location. Easy access to transportation

Posted Jul 23, 2015
Very helpful staff. Nice room. We would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from 東京

ロケーション重視。プライベートでも十分使えるがスタッフ対応は要改善。

Posted Jul 20, 2015
Pros: ロケーションの良さ
Cons: スタッフの教育には改善が必要。
Location: パディントン駅徒歩5分、地下鉄ランカスターゲート駅すぐ側
2015年5月に夫婦で2泊しました。かつて出張で使用したことがあるこのホテルのロケーションの良さを記憶しており、再度の宿泊となります。 以前より異なっていたのは、朝ごはんに和定食が選択できるようになっていたことです。まぁ、お味噌汁の具を持ってくるのを忘れていたのはご愛嬌として、日本人出張者には嬉しいサービスです。 しかしながら、ホテルスタッフは改善が必要です。フロントスタッフに頼みごとをした時のつっけんどんな対応、朝食スタッフのお勘定書を持ってくるときの遅さ、宿泊しているにも関わらず付属のレストランで部屋へのチャージが出来ないこと、等々、このレベルのホテルとしてはいただけません。ビジネス利用のリピーターが多いからと言って、安穏としているのは良くないと思います。
4 out of 5
Recommended
for Everyone
by A verified traveler

Quite a decent place to stay

Posted Jul 19, 2015
Pros: Buffet Thai restaurant
Cons: The coffee and bathroom.
Location: Hyde Park just over the road
we have stayed here several times before but this time we arrived in the week which is why I think our room was not quite as good as other times. The corridors were a bit in need of vacuuming at 3.0 pm and our bathroom was a bit tired. clean room tho and aircon efficient. This time we went to the Thai restaurant which was excellent. Breakfast in the buffet was really good but on the second day, in the service restaurant, despite the head waiter's kind attention and apology, the food service was slow and the omelette inedible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great location

Posted Jul 19, 2015
Pros: Location and staff
Cons: Hotels are basic
Location: Very close to tube station and getting around London
Excellent lobby and staff but rooms are average which I suppose matches the price.