Ratings based on 1,071 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Iraq
Very friendly & helpfull staffPosted Aug 23, 2014
Pros: Good hospitality
Location: Hyde Park; Oxford Street and Lancaster Gate Underground station.
Our staying was very nice. I want to thank miss Eden for her assistant.
by A verified traveler from Essex
Convenient location but cramped room and bathroomPosted Aug 22, 2014
Not my idea of a deluxe room too small, bathroom dated, cramped hard to shower without soaking the room
for Everyoneby A verified traveler from Perth, Australia
Good location and facilities.Posted Aug 13, 2014
Pros: Location and facilities.
Cons: Daily papers provided.
Location: See above.
Five minute walk to Paddington Station for train to Heathrow. Many restaurants nearby. Lancaster Gate tube under hotel. Ten minute walk into Oxford Street. Hyde Park one minute across the road. Nice restaurants. Daily papers would be a good idea.
by A verified traveler from LA
A disaster from start to finishPosted Aug 12, 2014
Pros: due to the fact that the wedding was taking place there, it was convenient
Cons: EVERYTHING, starting with good customer service
Location: It is situated in the westend close to the Lancaster gate tube station.
My sister and I traveled from LA to London for a family wedding (taking place at this hotel). In short, we were moved into 3 different rooms after arrival due to a myriad of problems: a bath drain that wouldn't drain, an incessant banging in the pipes etc. The final room we were given was still not perfect because when the a/c turned on there was a loud thump but at this stage it wasn't worth another move. The wifi was on the blink the whole visit and the straw that broke the camel's back was that the elevator was out of order for 3 hours and there was not available stairwell to walk up to our room.
for Everyoneby A verified traveler
Family, Stay for 5 daysPosted Aug 5, 2014
Amazing hotel, I really like the location the staff the room and hotel facelities. You will not regart once you stay there.
for Everyoneby A verified traveler from NY
Nice hotel, close to Hyde ParkPosted Aug 5, 2014
Pros: pleasant staff and nice hotel. the newly refurbished gym was really awesome.
Cons: Can't think of anything.
Location: Hyde Park
Really a nice 4 star in London. Very centrally located, close to the best bit of Hyde Park.
for Everyoneby A verified traveler from Melbourne, Australia
Excellent hotelPosted Aug 5, 2014
Pros: I loved the feeling that is was my home for the time i was in this hotel.
Location: Close to 2 major tube stations both Paddington Station and Lancaster Gate as welll as bus services and Hyde Park across the road.
This hotel met every need. The room was great. This is a big hotel and yet the staff were so personable. The doorman was always keen to be friendly. They were always around with a hello, a smile and met every need no matter how small or large. The advice from the concierge was always spot on. I felt like i was in a small family hotel and yet the facilities were top class of an international large hotel. It helped to make my 2 weeks in London the best holiday ever!
for Everyoneby A verified traveler from TX
6 days in LondonPosted Aug 3, 2014
We wanted a flat so we could have more room but couldn't find one that was air conditioned in July. So we made hotel reservations. We had five people. Two took a twin room. The other three took double with rollaway bed. We were wall to wall beds in that room! This is common in GB and since we were out if our room except for sleeping we didn't mind too much. And after a long July day of sightseeing, we were more than glad to return to our cool room. Great for sleeping!
for Everyoneby A verified traveler from Long Island, New York
Staff professional & friendlyPosted Aug 2, 2014
Pros: Everything other than the pricey cost of breakfast without coffee refills
Whatever we needed was available for us, whether routes to the West End, theater locations, or the best bus to take to a particular venue--directions were always accurate.
for Everyoneby A verified traveler from london
Very nice stayPosted Jul 28, 2014
Hotel was nice, staff were pleasant and very helpful. Everything that you expect from a hotel in that area.