Ratings based on 1,113 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kuwait

Nice hotel,nice location and excellent staff

Posted Nov 6, 2014
The Staff was very kind and very supportive...and very helpful
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Doha

Perfect

Posted Nov 4, 2014
Very good hotel I will come back soon But next time i will ask to keep my room not nearst to the lift Thanks hope to come soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
The hotel is in a great location, clean active lobby with full services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great concierge!

Posted Nov 1, 2014
Pros: The room was the perfect size.
Conveniently located next to the Lancaster Station and Hyde Park, this hotel was perfect for our long weekend stay. The concierge was great and answered any questions we had.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NB, Canada

Fantastic location

Posted Oct 31, 2014
Close to the park and close to the tube - it was a perfect location for getting to any major attraction in London. The room was fine and staff were friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location and Value for money

Posted Oct 27, 2014
Good reception , great view and no noice from traffic thanks to double glazing that worked.
2 out of 5
by A verified traveler

Time to renovate

Posted Oct 24, 2014
Pros: Location
Cons: Beds, furniture, decor
The hotel is extremely tired a d in need of updating
5 out of 5
Recommended
for Everyone
by A verified travelerfrom northern ireland

nice hotel, once you find it.

Posted Oct 22, 2014
This hotel is very nice and is close to Lancaster gate tube station and Regent's Park. Although it can be hard to find if you're not familiar with the surroundings. Perhaps it could be marked on the map outside the station. Staff were friendly and accommodating. The rooms are clean and comfortable. I'll stay there again, no problem.
3 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Oct 21, 2014
Pros: Location
Cons: The doors of the rooms were extremely heavy and were slamming everytime someone left or entered their room. very, very annoying.
Location: Walking distance to Kensington Palace, Paddington Station
Spent 10 days in London. Hotel location is ideal . It was within walking distance of Paddington Station, and had a taxi stand right outside of the hotel. The breakfasts were good but expensive.
2 out of 5
by A verified traveler

Average at best.

Posted Oct 21, 2014
Pros: Concierge very helpful sourcing evening and day activities.
Room was not ready at 18:30 hrs checkin. Was told bed would be made up shortly. Returned to room at 23:00 hrs and room still not ready. Very slow to check -in --- over 10 mins waiting in line. Very bad service in lounge area in evening. Waiter extremely slow and preferred talking to other staff at bar versus serving tables. Unfriendly .... felt like I was getting in the way ... more than a customer.