Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great hotel!

Posted Dec 2, 2014
Only here for a night but had a wonderful time. Nice 15 minute walk to the train station which took us right into london(40min train ride) About 20 minutes from Gatwick aiport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Wonderful

Posted Dec 2, 2014
The stay was wonderful. Stayed only for one night the beginning and end of our trip and everything was great! Staff was very helpful and rooms were very clean.
2 out of 5
by A verified travelerfrom UK

Falling Short

Posted Nov 6, 2014
I've stayed here 3 times over the last two years. It might be my imagination but its losing its way. The bedrooms are large and well soundproofed from the Gatwick flights which are over the hotel. My room had not seen a vacuum for a while, there was a stain on the relaxing chair, various items left just under the bed (an empty lipsalve, £1 coin etc). The bathroom door had an annoying squeak too. Breakfast is not the most exciting, does what it needs to without going the extra mile. ~normal sliced bread, cheap orange juice The croissants were very tasty however.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Convenient for Gatwick airport

Posted Nov 4, 2014
Pros: Proximity to airport and countryside setting
Cons: Food and wine list
Does the job, shame the food and wine list aren't a little better.
1 out of 5
by A verified travelerfrom Essex

Nice resort, shame about the managers attitude

Posted Nov 4, 2014
Pros: Lots of parking spaces. Good location.
Cons: The attitude of the staff
Location: Ashdown Forest and the Winnie the Pooh trails are excellent - highly recommend
Went for the firework evening having booked a family room with a balcony for the weekend. Turned up, our room was not ready. When it was there were not enough beds and the second room we were given had what looked like the previous incumbents hairs on my daughters bed - yuk. A room for 4 people only had 2 towels, 2 cups..... Firework night was a disaster. Having paid enough for the 2 nights, I then had to pay more for the privilege of entering the hotel 'grounds' for the display (bear in mind I watched it from my hotel balcony) and then each fairground ride had to be paid for too. No notice that each ride cost money and not a single sign to inform hotel guests that they would have to pay. Also, surely where children are running around should the ride operators be smoking cigarettes?? Spoke to reception and the duty manager who rather than apologise and agree, told me I was wrong and made me feel about 1 foot tall by telling me off in the middle of reception in front of other guests. Appalling customer service. A one off - I suggest not by the way the restaurant manager rolled her eyes when she was told as if to say 'he has done it again!!' Good location and COULD be very nice if the staff had a little more training and customer service......
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Very pleasant hotel, great location

Posted Oct 13, 2014
I would recommend this hotel and the dos centre. Members of staff were very friendly and helpful. Overall great and relaxing weekend away
3 out of 5
by A verified traveler

Within walking distance of relative party

Posted Oct 5, 2014
Pros: It's location and appearance.
Cons: Hotel staff friendliness and if the room is booked for a specific number of people enough towels etc in the room.
Location: Longford racecourse and golf
My husband, myself and his sister booked this hotel for convenience to a family party and booked a room for 3. This is a beautiful hotel but does not cater for 3 in a room even though that was offered. There were only two items e.g. Cups, coffee, towels etc and when I asked hotel staff for a third it appeared to be too much trouble.
5 out of 5
Recommended
for Personal Event
by Gillianfrom Hampshire

Fantastic service

Posted Sep 18, 2014 on Hotels.com
The quality of the service we received during our stay was outstanding, nothing was too much trouble. The location was beautiful, as was the room and facilities. I left an evening dress in the wardrobe on our departure and the staff parcelled it and dispatched it first class to my home immediately. Outstanding! Will definitely return.
5 out of 5
Recommended
for Personal Event
by Paulfrom Staffs

Helpful staff

Posted Sep 2, 2014 on Hotels.com
We arrived early as we had an engagement in the afternoon and the desk staff were very helpful in allowing us another room while ours was still being prepared. The hotel is in a great countryside location and I would definitely stay again in future.
3 out of 5
by A verified traveler

Nice setting

Posted Sep 2, 2014
The hotel is in a nice setting with nice restaurant and bar patios overlooking the racecourse. The room was ok but we found the beds very uncomfortable. The staff on the front desk were polite and friendly but the restaurant staff found it very hard to smile -apart from one or two young staff. Our biggest disappointment was the breakfast. Extremely poor presentation and not enough choice. Overall ok but we would return there.