Ratings based on 139 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler
Nice settingPosted Sep 2, 2014
The hotel is in a nice setting with nice restaurant and bar patios overlooking the racecourse. The room was ok but we found the beds very uncomfortable. The staff on the front desk were polite and friendly but the restaurant staff found it very hard to smile -apart from one or two young staff. Our biggest disappointment was the breakfast. Extremely poor presentation and not enough choice. Overall ok but we would return there.
for Everyoneby A verified traveler from shipley
Ideal for the horse racingPosted Sep 1, 2014
Cons: Service staff
Nice hotel located next to racecourse,able to watch race from my window. Let down slightly by service staff as no soap in my room and even when reception informed nothing was done, also sugar not replenished after first nights use so was a little disappointed
for Everyoneby A verified traveler from Derbyshire
Family StayPosted Aug 30, 2014
Pros: The high quality of the rooms, facilities, breakfast, the welcoming and friendly manner of all staff.
The hotel staff were very welcoming and professional, the room was excellent, we had a fantastic view of the race course and the room provided us with a comfortable, clean and relaxing space after a long journey. The facilities were excellent, we used the gym, swimming pool and steam/sauna rooms, my teenage children really enjoyed them as did we. The breakfast menu was extensive and of a really high quality, the chef taking orders for omelettes was friendly and despite being extremely busy maintained a sense of calm and courtesy at all times. In conclusion, fantastic stay and I would highly recommend this hotel for both families and professionals, I hope to stay again one day.
for Everyoneby A verified traveler from LMF
Bit far from the high way; 20 mins for Gatwick airPosted Aug 29, 2014
Pleasant stay; distance from the airport is an issue; hotel itself met my standards
for Everyoneby A verified traveler from london
Happy kids!Posted Aug 18, 2014
Stayed for two nights. Kids loved the pool and large garden with horses racing in the background! Staff couldn't have done more to make the kids happy. Lovely breakfasts as well and an ideal base to visit Hever Castle.
for Everyoneby A verified traveler
HolidayPosted Aug 14, 2014
All was perfect! The staff was friendly, competent and works professionelly.
for Everyoneby A verified traveler from Banstead, Surrey
Very nice hotel in a quiet Surrey retreatPosted Jul 7, 2014
Nice hotel, friendly staff and very clean room. Great spa treatment. The only downsides: - the mattress is far too soft, kept on rolling over and did not get a good night sleep. Disappointing for a Marriott class. - restaurant food very nice, but quite pricey. Also could have done a more selection of menu.
for Everyoneby A verified traveler
Fantastic Hotel!!Posted Jul 2, 2014
A Fantastic, comfortable hotel with great food and spa facilities.
for Business Travelersby Naser from Newcastle upon tyne
Fantastic servicePosted Jun 30, 2014 on Hotels.com
I wish to book another stay in future
for Everyoneby Jules from Hertfordshire
Lovely Hotel for Relaxation and FunPosted Jun 29, 2014
Pros: Everthing, the food was lovely, staff friendly.
We stayed in this hotel for a weeks break we had a great time playing golf, fun at the races and relaxation at the spa. All the staff were really friendly and helpful if you needed anything. We will definately go back again.