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Reviews of London Heathrow Marriott Hotel

4 out of 5
London Heathrow Marriott Hotel
Bath Road, Heathrow Airport, Hayes, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1015 reviews" "
Rating 8 - Good. 226 out of 1015 reviews" "
Rating 6 - Okay. 73 out of 1015 reviews" "
Rating 4 - Poor. 42 out of 1015 reviews" "
Rating 2 - Terrible. 34 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vineshkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the restaurant on site. Super delicious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a close to the airport
Stayed 1 night in Mar 2024

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Charles, Kalaheo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad there is no shuttle
Stayed 1 night in Mar 2024

10/10 Excellent

Terenay

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Eugene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down and old
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an early arrival from an international flight. The staff was able to get us into a room to rest. They were very accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Traveled with group
Liked: Amenities
The front desk workers were helpful and kind.
Stayed 7 nights in Mar 2024

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in easily with the friendly and professional Silpa. Easy Uber drop off, great check in, sparkling clean, immaculate lobby, great family room, great executive lounge with a nice choice of food and beverages for the evening and breakfast. Stayed one night, would’ve loved to stay another as all the family were completely relaxed. Will definitely return, our new Heathrow hotel!
Stayed 1 night in Mar 2024

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a real nice hotel, with a fully equipped gym and a large indoor swimming pool. Our only complaint is that it no longer is part of the Hoppa Bus shuttle service from Heathrow Airport, so we had to take a cab one way and a "private" car service back the next morning. We thought that staying at a hotel right near the airport would include a shuttle bus - preferably free.
Stayed 1 night in Mar 2024

10/10 Excellent

Ivanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Very close to airport and very clean.
Stayed 3 nights in Mar 2024

6/10 Okay

Gregory

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel fantastic. No staff on reception seemingly at any point in the day to take a phone call. All to do with checking in and simply wanting my wife to check in during the day without me when she wasn't named on the booking. As we couldn't get hold of the hotel we ended up checking in when I was available at 10pm. Two very tired children indeed.
Stayed 1 night in Mar 2024

10/10 Excellent

Avnish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient lication
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at the Marriott near Heathrow. The restaurant and bar were lovely and the rooms were clean and quiet, which we appreciated.
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Very good nights sleep
Stayed 1 night in Feb 2024

6/10 Okay

Andre

Stayed 2 nights in Feb 2024

8/10 Good

Charles Jane

Stayed 1 night in Feb 2024

6/10 Okay

Dave

Stayed 1 night in Feb 2024

2/10 Terrible

Gul

Disliked: Cleanliness, staff & service
The staff is not coprative
Stayed 1 night in Feb 2024

8/10 Good

Ifraheem

Liked: Cleanliness
Stayed 7 nights in Jan 2024

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities
Embarrassment to the Marriott name. Bed sheets were cheap and old. No hair dryer in the room, shower drain was clogged, bath towels were old and the coffee was the worst coffee I ever had. I saw one guest return his coffee it was so bad. Don’t stay here
Stayed 1 night in Feb 2024

8/10 Good

Baraa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the behavior of the staff, but I did not like the size and the view of the room.
Stayed 1 night in Jan 2024

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice gym and swimming pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to Heathrow.
Stayed 1 night in Dec 2023

8/10 Good

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, restaurant food and staff were excellent. Had a great service for airport transfer.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, Looe

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Amenities
Great kind staff, had room service at 1am w Vegan food options available! Tired and hungry and they took care of me!
Stayed 1 night in Jan 2024

10/10 Excellent

Jason, Reseda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good facilities. The room was clean and comfortable. The staff were helpful and polite. There were shopping and food options in walkable distances from the hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

simone

Liked: Cleanliness
The hotel is in a prime location to Heathrow airport (perfect for resting before flying) and the layout of the hotel was very well set up. The only negative that I had for this stay was my 4yo daughter locked herself into the bathroom (the emergency lock on the outside of the toilet was broken meaning we couldn’t access her) my daughter is autistic/primarily non-verbal and this was a deeply traumatic experience. We finally managed to get the lock/door opened but it took over 15minutes before any hotel staff came to the room. They did change our room and they gave us an upgrade to
Stayed 1 night in Jan 2024

10/10 Excellent

david

Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, lighting in room had room for improvement.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic - they have a good restaurant, they have a swimming pool with hot tub, sauna and steam room. All kept clean and the staff were friendly and helpful. Really enjoyed our stay and would definitely come back to stay at this hotel. I wouldn't stay in this area for our main vacation because it's right next to the airport but if needed to stay here on arrival or before departure it's perfect.
Stayed 1 night in Jan 2024

10/10 Excellent

Hardeep, Cleveland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a layover and it was spectacular. Easy check in and check out. World class service. Fast room service for toiletries. Amazing exec lounge mirroring a first class lounge or better, with yummy food and service with made to order eggs in morning. The staff came frequently to check while we ate and cleaned plates or offered additional food to deliver to us personally. The pool and gym also well kept and open long hours; wish under 16 could use spa and sauna but not allowed for safety which we respected. Overall an amazing stay near the airport and will stay again !
Stayed 1 night in Jan 2024

4/10 Poor

Gregory

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Between no staff for bags, to a phone that is horrible, food ordering that is ugly, and a crazy procedure to validate my wife arriving late after the theatre, its all pretty meh.
Stayed 1 night in Jan 2024

10/10 Excellent

BARBARA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, restaurant was exceptional
Stayed 1 night in Jan 2024

10/10 Excellent

Shelley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff lovely spa-pool etc- and quiet.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice and clean hotel very close to the airport. It was £7 to book a shared van to Heathrow. The room was clean and comfortable — on par with other very nice Marriotts.
Stayed 1 night in Dec 2023

8/10 Good

Shiraaz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 3 nights in Dec 2023

4/10 Poor

Anna

Disliked: Cleanliness, property conditions & facilities
X
Stayed 2 nights in Dec 2023

10/10 Excellent

Padmanabhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine, Gainesville

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sayed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively well set up and luxurious but spoilt by unsightly and tacky smokers area right at the main entrance with smoke and tobacco odour hitting you as one enters and leaves. Paper cups, cigarette butts and litter around cheap chairs and tables below a canvas cover.
Stayed 2 nights in Dec 2023