Ratings based on 4,565 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for sightseeing in London.

Posted Jul 28, 2015
Pros: Location
Nicely appointed hotel within walking distance of Kensington Gardens, metro & bus (hop on hop off tours & city). There are plenty of restaurants within walking distance as well. Breakfast on site was adequate (for additional fee).
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in quiet area.

Posted Jul 28, 2015
One block from discounted souveneirs. Very short walk to Hyde/Kensington parks. Must travel by bus or undergrad to get to main tourist sites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Jul 27, 2015
Pros: Location, clean, pleasant
Cons: Tea/coffee selection
Location: Restaurants, shops, grocery, coffee, Kensington gardens/palace, Hyde park gardens, Tube
Stayed in July with my 10 year old. Our room was pleasant, clean, recently updated. Free wireless had no issues. No problems with noisy neighbors and the street is very quiet with little traffic but still easy walk to restaurants, coffee, Tube (central, district and Circle lines) and a big M&S. We skipped the breakfast (added charge) but the room fridge allowed us to have milk, yogurt and fruit on hand. Nice to have a safe too. Bathroom was nice, decent shower, plenty of big towels. No additional facilities like bar or gym but didn't miss them.
3 out of 5
by A verified traveler from Krefeld

Kleine Zimmer, alles sehr minimalistisch, sauber

Posted Jul 24, 2015
Pros: Sauberkeit
Cons: Internet, TV
Location: Nahe der U-Bahn Stationen Bayswater + Queensway, Hyde Park in 5-10 Minuten zu Fuß, Einkaufszentrum um die Ecke, ebenso Einkaufsstraße mit Restaurants
Das Zimmer (wir hatten 2 Einzelbetten) war sehr klein (Breite: Betten direkt an der Wand, dazwischen etwas Platz zum Einsteigen ins Bett). Sowohl Internet als auch TV haben nicht gut funktioniert: WLAN brach ständig ab (an 2 verschiedenen Handys mit jeweils vollem Empfang). TV konnte man (bis auf BBC Three) nicht gucken da zu schlechtes Signal. Die Zimmer waren frisch renoviert und Handtücher (irgendwie hatten fast alle Handtücher graue Flecken) sowie Bettdecken wurden täglich gewechselt. Es war aber alles sehr sauber. Das Personal war weitestgehend freundlich, auch wenn ich da mehr gewohnt bin. Frühstück kostet 7 Pfund pro Person (nicht groß, reicht aber um satt zu werden). Im Frühstücksraum war es ziemlich eng.
4 out of 5
Recommended
for Everyone
by A verified traveler from CT, USA

Good location

Posted Jul 23, 2015
Pros: Location
Cons: Room upkeep
Location: It's close to everything
Conveniently located close to two tube stations and Hyde Park
3 out of 5
by A verified traveler from New Zealand

Handy to Tube, good Location

Posted Jul 21, 2015
Pros: Location
Location: Bayswater tube, Kensington gardens, supermarket, laundrette all close by
Not a traditional hotel but a house hotel , as per the name We had a basement room but it had a window, a lot of corridors make the place feel closed in Good location and pretty quiet Fridge played up but was replaced Staff were friendly Overall it was fine, just not your normal hotel style and I think the layout is the reason the overall score isn't higher from us
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona U.S.A.

Convenient and good choice.

Posted Jul 21, 2015
Pros: See above.
Cons: Two luggage racks per room to assist in working out of luggage.
Location: See above.
Close to everything. They will book your tickets for Hop-On-Hop-Off and other items. Several nice staff always available. Room tiny, quite clean and adequate. TV was size of large computer flat screen - too small. Sink has one good dual hot-cold water faucet like USA, not separate hot and cold faucets like much of Europe. Tiny but well designed bath. No room to put away your items so you must work out of your luggage and there is floorspace to do that. Take your own kleenex tissue, good bar of soap, and things you prefer. Quiet, pleasant, street, not worrisome. Easy access to grocery and stores by foot for necessities. Electrical outlets are minimum and the pot of water must be set on the floor to plug it in, after you fill it in the bathroom using the glasses provided. Room has a safe, frig., standard teapot, tea, coffee. Basement is floor "-1", and was equivalent to rooms on other floors. Nice small shower and plumbing fixtures, and well kept. My husband and I stayed four nights and would stay there again.
2 out of 5
by A verified traveler from Vancouver

unexpected charge

Posted Jul 20, 2015
Pros: Location and staff
Cons: Either get rid of the surcharge or make it clear that there is one
We stayed for one night on our way from Europe to Canada. We were surprised and chagrined to be told that because we were paying with an international visa card (Royal Bank of Canada) and not a UK debit card that there would be an additional charge of 1.5%. Not a big number but unexpected, not advertised and enough to upset weary travellers. We paid by cash and avoided the surcharge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio, USA

Great hotel

Posted Jul 19, 2015
I had a lovely experience. Secure, comfortable, close enough to the tube to get around but far enough that it was quieter.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2015
Pros: situé près des parcs et de nothing hill le metro n'est pas indispensable pour visiter si on marche un peu
Cons: les compétences du personnel pour maitriser une autre langue que l'anglais dans une capitale recevant beaucoup de touristes etrangers.
Location: a proximité immediate notting hill et keningston gaarden ou hide park à 30mn à pieds victoria et emmanuel museum;
hotel un peu eloigné du centre 1H3O à pied de BRITISH museum , national galerie ou coven garden. pour les moins courageux deux stations de metro à proximité mais cela augmente le prix du ejour vu les tarifs des transports en commun.il est regrettable que le personnel ne parle que l'anglais. sinon hotel propre, pratique mais cher au vu des prestationsoffertes