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Reviews of London Marriott Hotel Regents Park

4.5 out of 5
London Marriott Hotel Regents Park
128 King Henrys Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

AnaGloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A happening, busy hotel lobby, but rooms were quiet. Close to the tube, but in a nice, relatively quiet neighborhood. Restaurant was ok. Convenient. Food a bit salty. Not the best location for a first visit to London since it’s far from many tourist spots. Still, a nice hotel.
Stayed 7 nights in Apr 2024
Response from Kathy on Apr 25, 2024
Thank you for your feedback.

10/10 Excellent

Neeti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel !
Stayed 1 night in Mar 2024
Response from Kathy on Apr 16, 2024
Thank you for your feedback!

6/10 Okay

Tirion

Traveled with family and small children
We didn’t expect the Savoy Hotel but we did expect cleanliness. In the ice bucket was a long black hair and dust stuck to your fingers when touching it. Under the bed was food wrappers and crumbs. Breakfast was good although pancakes were not fresh. Good supply of towels in the room.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback and I have passed your feedback to the management team

8/10 Good

Tali Alsaigh

Room size is good but very dated, noisy air condition, missing bathroom accessories. Great location - Short walking distance from swiss cottage station. Nice pool. Good for families.
Stayed 2 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Mustapha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Rooms vey comfortable
Stayed 3 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

6/10 Okay

Christopher Michael, Oak Harbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - staff was very friendly and helpful. Hotel was clean and classy on the inside. Area was quiet and tube was an easy walk to get to. Cons - Food was meh at best, especially for the price. Parking area had police posters saying all vehicles were at risk of theft, yet still ran £40 a day.
Stayed 7 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

8/10 Good

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great apart from not getting a bath ( as requested) for the room booked
Stayed 1 night in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Anshuman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean proerty
Stayed 1 night in Mar 2024
Response from K on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, well located.
Stayed 3 nights in Feb 2024
Response from K on Mar 5, 2024
Thank you for your feedback!

8/10 Good

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get about London on the Underground
Stayed 2 nights in Feb 2024
Response from Kathy on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Georgina

Stayed 1 night in Feb 2024
Response from Kathy on Mar 22, 2024
Thank you for your feedback!

10/10 Excellent

Robert Allen

Liked: Cleanliness, amenities
Inexpensive breakfast
Stayed 12 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Kei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than expected. The room is fully renovated and comfortable.
Stayed 2 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

2/10 Terrible

Emma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Would come back
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Sujib

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 11 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Robin

Traveled with family
Liked: Amenities
Well-appointed, modern, bustling lobby and common areas. A rank of London cabs at the ready out-front. Walking distance to Regents Park, the Swiss Cottage Tube stop. A well-equipped spa, indoor pool, and gym . Northwest London, relatively convenient side of London to get to and from Heathrow, not so convenient to Gatwick
Stayed 2 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1night stay
Lovely modern, spacious and clean room.
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Zaida

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Maddie

Liked: Cleanliness, property conditions & facilities, room comfort
Everything about this place was amazing apart from the chicken burger we were served was cold and pink! We complained straight away and were given another and a complimentary desert. Lovely staff, very helpful! However the price of parking here is ridiculous so if you can don’t drive/ park here!!
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Nicola

Liked: Property conditions & facilities
The hotel is in a great location near the tube. Shops nearby. Buffet breakfast very good. We booked a delux double room for two adults and two kids and it is not a family room it’s a double room so next time would choose a different room. Housekeeping only came at 5pm which was inconvenient although they a came earlier the day before. Would stay here again.
Stayed 3 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs need updating to smart TVs, The lift doors could do with some WD40 they were very slow and stiff. Othwr then that the stay was perfect and the staff were all very friendly and helpful. Breakfast was great and the restaurant served a decent steak
Stayed 2 nights in Dec 2023
Response from K on Feb 28, 2024
Thank you for your feedback!

2/10 Terrible

Gillian

Stayed 2 nights in Dec 2023
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car park is too expensive.
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Greta

Stayed 1 night in Dec 2023

10/10 Excellent

Gautam

Stayed 6 nights in Dec 2023

10/10 Excellent

Constantina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but not in the center
A bit far away from the tube and the central but good room and nice gym
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Kathy on Dec 5, 2023
Dear Philip,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 6 nights in Nov 2023
Response from Kathy on Dec 5, 2023
Dear Naeem,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Naeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Nov 2023
Response from Kathy on Dec 5, 2023
Dear Naeem,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

6/10 Okay

Livia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel accommodations were very good and clean. The room was spacious and we were overall very pleased with our experience. However, on our last night there, there was a party of sorts happening at the hotel and the music was so loud that it made it very difficult for us to fall asleep, specially our daughter. When we called the reception around 11pm to complain about the noise we were given a "oh well" type of response and told the party would be done at 1am.
Stayed 4 nights in Nov 2023
Response from Kathy on Dec 4, 2023
Dear Michael,Thank you for your feedback and I have passed your message to our management team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kathy on Dec 4, 2023
Dear Michael,Thank you for your feedback.

6/10 Okay

Mohammed

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Dear Mohammed,Thank you for your feedback and I hope you gave had a wonderful stay with us.

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 15, 2023
Dear Sue,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Babatunde

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and affordable too.
Stayed 8 nights in Nov 2023
Response from Kathy on Nov 14, 2023
Dear Babatunde,Thank you for your feedback and I am glad that you have had a wonderful stay with us.Kind regards,

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Dear A,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

6/10 Okay

Katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything looks lovely from the outside of the hotel. We picked it for the location, close to a hospital a relative was in so this was a very last minute booking. Lobby was immaculate but once we got the the room the carpet was quite stained and the pillows were horrendous. Didn’t sleep more than a few hours. We’d booked two nights but actually didn’t stay the second night because of the lack of sleep we got on the first night.
Stayed 2 nights in Oct 2023
Response from Kathy on Nov 7, 2023
Dear Katy,Thank you for your feedback and I am sorry to hear about that. I have passed your feedback to our Management Team and I hope to welcome you once again in the future.

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, our room was ready even though we had checked in early, the staff noted my sons birthday and left a lovely little gift for him in the room. The room was perfect, nice comfy bed, fridge, coffee machine, tea. Breakfast was lovely too, a bit expensive but they did have everything you could want. Location was good close to 2 rail lines . We will definitely return
Stayed 2 nights in Oct 2023
Response from Kathy on Nov 2, 2023
Dear Gillian,Thank you for your feedback. I am glad that you have had a wonderful stay with us.

2/10 Terrible

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room was nice but the reception staff were awf
We got an unrequested wake up call at 7am. We enquired with the manager the next day who said he would look into it but hasn't contacted us yet. We also asked for a coffee after the wedding held in their banquet hall and this was refused as it was after 11pm.
Stayed 1 night in Oct 2023
Response from Agon on Oct 29, 2023
Dear Mr. Daniel,We apologize for the inconveniences you experienced during your stay and event at our venue. We take guest feedback seriously and will address these issues to ensure a better experience in the future.Regarding the unrequested wake-up call at 7 am, I recall being present when you have mentioned the issues you have faced and I understand how disruptive this must have been. We have investigated the matter, and we sincerely apologize for any inconvenience caused. We are actively working to prevent such incidents from occurring in the future and improve our guest experience.Regarding your comment on the follow-up I have reached out to your email on file however, I did not receive any response from yourself which I would like to express the findings of your stay. As for your request for coffee after the wedding event, our policy adheres to certain operational hours, which is why we were unable to fulfill your request after 11 PM. We apologize for any inconvenience this may have caused and will review our policies to ensure better flexibility for our guests in the future.We appreciate your feedback, and we are committed to making improvements to enhance our guests' experiences. Please do not hesitate to reach out to us directly if you have any further concerns or if there's anything else we can do to make it up to you. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay and experience. We hope to welcome you again soon.Sincerely,Agon ZekaFront Office Duty Manageragon.zeka@marriotthotels.com02077227711

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very safe & convenient.
Stayed 1 night in Oct 2023
Response from Kathy on Nov 2, 2023
Dear Graham,Thank you for your feedback. I am glad that you have had a wonderful stay with us.

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2023
Response from Kathy on Oct 25, 2023
Dear Yvonne,Thank you for your feedback and I am glad that you have had a wonderful time with us.

2/10 Terrible

Kasey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give a zero star I would. Worst Marriott experience I’ve had. TV didn’t work, sink doesn’t drain, iron didn’t get hot, sheets/bedding was dirty (someone’s eye contact was stuck to the sheet)… house cleaning doesn’t come until after 5pm, so you have to pile up your garbage in hallway, they didn’t refresh any toiletries, coffee, water, cups - nothing. Just made the bed and put new towels in bathroom. So if they are doing this to all the rooms I really have no clue how the housekeeping team is that busy to not come until the evening. And icing on cake was coming home at night to our room door cracked open so the housekeeping never closed it properly… and about 20 minutes after we returned someone from housekeeping tried to enter room using a key without knocking or announcing themselves which made us feel very uncomfortable and unsafe.
Response from Kathy on Oct 25, 2023
Dear Kasey,I am sorry to hear the unpleasant experience that you have had.Our Guest Relations Team will reach out to you as soon as possible.

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2023
Response from Kathy on Oct 25, 2023
Dear Andy,Thank you for your feedback and I am glad that you have had a wonderful stay with us.