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Reviews of London Marriott Hotel Canary Wharf

5 out of 5
London Marriott Hotel Canary Wharf
22 Hertsmere Road, Canary Wharf, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1007 reviews" "
Rating 8 - Good. 225 out of 1007 reviews" "
Rating 6 - Okay. 62 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 20 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jenny

I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!
Stayed 1 night in Apr 2024
Response from Mari on Apr 11, 2024
Dear Jenny, Thank you for taking the time to give us your feedback. I am truly sorry to learn you had challenges on your arrival as the room was not ready for four of you and had to request additional towels. This was our oversight indeed.I am truly sorry that you found the room lacking as well. We work tirelessly to ensure our rooms are well looked after and maintained. I do hope your feedback was given to the front desk for us to look into it and rectify. We appreciate all feedback given to us as this allows us to improve our service. Thank you for bringing your concerns to our attention.Best wishes, Mari

8/10 Good

daniele

Traveled with partner
Liked: Staff & service, property conditions & facilities
Lovely property but needed a little bit more care. Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.
Stayed 1 night in Apr 2024
Response from Micah Altshuler on Apr 5, 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 Excellent

KEIICHI

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Apr 2024
Response from Micah Altshuler on Apr 5, 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 Excellent

Alejandro, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Canary Wharf.
Stayed 4 nights in Mar 2024
Response from Sukanya on Apr 3, 2024
Thank you for your kind feedback. Much appreciated.

10/10 Excellent

Malkeet

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 2 nights in Mar 2024
Response from Mari on Apr 1, 2024
Dear Malkeet, Thank you for taking the time to give us your feedback. We are extremely happy to hear that you enjoyed your stay with us and we look forward to welcome you back in future. Best wishes, Mari

10/10 Excellent

Don

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable stay, excellent facilities and service.
Stayed 1 night in Mar 2024
Response from Micah Altshuler on Mar 20, 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sukanya on Mar 15, 2024
Thank you for your feedback. Much appreciated.

10/10 Excellent

alice bonython

Stayed 1 night in Mar 2024
Response from Kritika on Mar 29, 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Kritika on Mar 29, 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 Excellent

Cydonie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in a modern and comfortable room.
Stayed 1 night in Mar 2024
Response from Sukanya on Mar 3, 2024
Thank you for your kind feedback. Much appreciated.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sukamya on Mar 3, 2024
Thank you for your kind feedback. Much appreciated.

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed here with my 2 kids and the hotel was great. My only issue was how staff manage the check out process. There is no review of charges before you leave. After check out, i received my receipt which incorrectly charged me for another guest's bar tab. After exchanging over 8 emails with the hotel over several hours, i was told they had found the error and would refund the charge within 10 working days. Whilst they were apologetic, i do think it is cheeky to unilaterally charge guest's credit cards which are left with them on trust without checking with the guest first.
Stayed 1 night in Feb 2024
Response from Sukanya on Feb 27, 2024
Thank you for your honest feedback. Kindly reach out directly to us for the areas of improvement.

10/10 Excellent

Anita, Beeton

Business traveler
Liked: Cleanliness, staff & service, amenities
close to the ICE conference
Stayed 10 nights in Jan 2024
Response from Micah Altshuler on Feb 12, 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Excellent

Anita, Beeton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close the conference I was attending
Stayed 4 nights in Feb 2024
Response from Micah Altshuler on Feb 12, 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Excellent

Anita, Beeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the conference I was attending
Stayed 11 nights in Jan 2024
Response from Micah Altshuler on Feb 12, 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Excellent

Anita, Beeton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the conference I was attending
Stayed 12 nights in Jan 2024
Response from Micah Altshuler on Feb 12, 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

4/10 Poor

Olly

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely stay at Marriott, the staff were very helpful & very pleasant too. However, I requested for help with my suitcases and a large weightless bag while checking out. During this process, the weightless bag that was totally intact all the way from Chicago to London got badly damaged, and the handle was ripped off. This experience ruined what could have otherwise been a 5 star experience for me.
Response from Mari on Feb 13, 2024
Dear Olly, I want to thank you for taking the time to five us feedback on your most recent stay.I am so glad to learn you had a comfortable stay and that the service offered by the team was helpful and pleasant. On the other hand, I am truly sorry that your suitcase was damaged. This is very unfortunate and disappointing for us as well. We would like to make amends and a guest services manager has already emailed you in this regard after your initial report. Kindly reply back to us to take this forward. I want to thank you for informing us and for your calm deminer and allowing us to look into this.We look forward to speaking to you very soon. Kind regards, Mari

8/10 Good

Karyl

good
Stayed 2 nights in Jan 2024
Response from Micah Altshuler on Jan 29, 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop at the Marriott Canary Wharf
Second visit to the Marriott very friendly staff, and excellent service, recommended.
Stayed 2 nights in Jan 2024
Response from Fanny Hanisch, Asst. Front Office Manager on Jan 9, 2024
Thank you for your lovely feedback, much appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff
Stayed 2 nights in Jan 2024
Response from Fanny Hanisch, Asst. Front Office Manager on Jan 9, 2024
Thank you for your lovely feedback, much appreicated.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay.
On arrival the room we had booked was not available, but without even asking they upgraded us to another room and gave us free access to the executive lounge… For New Years Eve I think this was fantastic service especially as the hotel was full.
Stayed 1 night in Dec 2023
Response from Fanny Hanisch, Asst. Front Office Manager on Jan 9, 2024
Thank you for your lovely feedback, much appreciated. Happy New Year to you and your loved ones.

10/10 Excellent

Alan, Crewkerne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fanny Hanisch, Asst. Front Office Manager on Jan 9, 2024
Thank you for your feedback, much appreciated!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sukanya on Dec 25, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Vivienne

Stayed 3 nights in Dec 2023
Response from Sukanya on Dec 25, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sukanya on Dec 25, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing!
Lovely hotel in a great location. Bed was really comfortable and room was spacious. The staff are all amazing and really made our stay. Only couple of issues was the queue for breakfast and the wait for lifts but these were minor problems and didn't spoil our stay.
Stayed 1 night in Dec 2023
Response from Sukanya on Dec 25, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Ronaldo, Edmonton

Stayed 7 nights in Dec 2023
Response from Sukanya on Dec 9, 2023
Thank you for your feedback. Much appreciated.

4/10 Poor

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was awful. Room wasn’t available until 2.5hrs after official check in!
Stayed 1 night in Dec 2023
Response from Sukanya on Dec 9, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 Good

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sukanya on Dec 9, 2023
Thank you for your feedback. Much appreciated.

2/10 Terrible

elizabeth

Stayed 1 night in Nov 2023
Response from Sukanya on Dec 9, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 Good

JOHN

Stayed 3 nights in Nov 2023
Response from Sukanya on Dec 9, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, free cookies were also delicious
Stayed 1 night in Nov 2023
Response from Sukanya on Dec 9, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, nice atmosphere. Tom on the front desk was very helpful and thorough.
Stayed 5 nights in Nov 2023
Response from Sukanya on Dec 9, 2023
Thank you for your feedback. Much appreciated.

8/10 Good

Andrius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely clean hotel, but don’t get mislead by the initial photo of the property - showing the views of Canary Wharf! Hotels building doesn’t have the panoramic views at all… in fact our room was facing the inner yard - facing the other rooms/windows.. very comfortable, big beds, spotless bath/shower… nice big room, good transport amenities with lots of places to eat around.
Response from Sukanya on Dec 9, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

2/10 Terrible

Dr Dana Madalina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is advertised as 5 stars although it’s not even 3. I stayed at third floor and the entire floor smelled damp when getting off the elevator. The room had a noisy unhealthy “ventilation” on all day, decades old and a real health risk. Bathroom was from the seventies with a dirty country kitchen curtain hanging instead of a shower screen, a poorly functioning old fashion shower and old barely working controls for it.
Stayed 2 nights in Nov 2023
Response from Sukanya on Nov 23, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Sukanya on Nov 18, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from Sukanya on Oct 28, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Yuhua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good breakfast. Spacious room. Good sauna.
Stayed 1 night in Oct 2023
Response from Sukanya on Oct 28, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sukanya on Oct 28, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sukanya on Oct 28, 2023
Thank you for your feedback. Much appreciated.

10/10 Excellent

Savitree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sukanya on Oct 20, 2023
Thank you for your feedback. Much appreciated.

4/10 Poor

Amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not 5 star
Not a 5 star hotel. Room was very dated (especially the bathroom). No firm pillows. I had to call reception twice and waited 30 mins for firm pillows. Very uncomfortable nights sleep.
Stayed 1 night in Oct 2023
Response from Sukanya on Oct 12, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

4/10 Poor

Gavin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sukanya on Oct 12, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 Good

Manhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, Staff were friendly and polite. Good size room and quite. Shops and food place within walking distance.
Stayed 1 night in Sep 2023
Response from Sukanya on Oct 12, 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

Deusdedit Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Room is clean. Area is nice.
Stayed 1 night in Sep 2023
Response from Sukanya on Oct 12, 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

Anil Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very cordial, mainly lady staff
Stayed 4 nights in Sep 2023
Response from Sukanya on Sep 30, 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Sukanya on Sep 11, 2023
Thank you for your feedback, much appreciated.

6/10 Okay

Karan

Disliked: Amenities, property conditions & facilities
I dont think this is a five star hotel. I was sorely disappointed to see a shower curtain! When you’re paying this much, the fact they don’t even give you a bathrobe or disposable slippers beggars belief.
Stayed 1 night in Sep 2023
Response from Sukanya on Sep 4, 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

10/10 Excellent

Brian

Liked: Amenities
The staff was very attentive to all our needs. Very walkable to all dining, shopping and attractions. Quiet and safe area.
Stayed 1 night in Aug 2023
Response from Sukanya on Sep 4, 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

SANDRA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sukanya on Sep 4, 2023
Thank you for your feedback, much appreciated.