Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from CanaryWharf

Great stay

Posted Aug 26, 2014
Pros: We liked the staff and relaxed quiet atmosphere
A Fantastic one night stay with my wife in a suite. Very friendly staff and a lovely touch to use the executive suite on level 7 for drinks and breakfast. A very relaxed atmosphere with luxurious fixtures and fittings.
5 out of 5
Recommended
for Everyone
by A verified traveler

A good night sleep

Posted Aug 26, 2014
Pros: Search engine
Such a lovely hotel. Fantastic location for travelling around London. DLR right next to Hotel. Staff very helpful and friendly. The bed was amazing. I do not usually sleep very well in hotels but boy did I sleep. It was so comfortable and I did not hear any noise at all. Will be going back to this hotel again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Welcoming hotel; location good for Canary Wharf

Posted Aug 19, 2014
Pros: The staff were friendly and helpful, both at reception, at the front door and at the bar, and the bed was very comfortable.
Cons: No clock. The mirror was impossible to use for putting on makeup. Tea and coffee supplies on the minimalist side (no hot chocolate)
Location: Supposed to be handy for Excel, but it's 10 min cab ride and not cheap.
The hotel is, I suspect, primarily for business users, which would explain the £21 breakfast and the bar prices, but the staff were charming and friendly and the room - especially the bed - extremely comfortable. I'd think twice if you're disabled as I couldn't find a way in that didn't include steps - just a few, admittedly, if you used the lift, but just a few is too many if you're in a wheelchair. Not the hotel's fault but taxi to Excel - same company - varied between £12 and £18 . . . for no reason that we could see.
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando, FL

Nice hotel outside of central London

Posted Aug 18, 2014
Pros: Close to underground trains, very clean hotel with nice staff, on the water in canary wharf, near lots of shopping and restaurants
Great hotel in the business district and right near train stations. However it is outside of central London which means you have to catch the DLR underground train to get to the other trains within central London. It does however let you experience another part of London.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, New York

Great place and lovely staff

Posted Aug 16, 2014
Pros: Location, cleanliness and helpful staff
Cons: Selection for brunch
Location: Shopping and restaurants
Excellent experience, good location and very friendly staff. Quite busy during the Saturday brunch, but they try to make the wait pleasant
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff

Posted Aug 14, 2014
Although a long way from the city, hotel is very convenient for tube station and also for the Emirates Cable cars. Rooms clean and comfortable and the staff are fantastic. Pool was out of action when we arrived due to a technical problem but sauna was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon Tyne

Nice hotel lovely view

Posted Aug 10, 2014
Hotel staff were really friendly, the hotel it self is amazing, has a lovely view. I would recommend any one who comes to London to stay here
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel :)

Posted Aug 10, 2014
We got upgraded to the executive lounge :) loved the stay, friendly staff would recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

Excellent hotel.

Posted Aug 10, 2014
Excellent staff and very good value for money. Very handy for Canary Wharf area and Docklands Light Railway/Tube into Central London. Rooms to a high standard.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was very nice

Posted Aug 5, 2014
Hotel was really nice if a bit out of the way for London,s main attractions