Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Excellent hotel - excellent location

Posted Jul 16, 2014
Stayed for 3 nights. Rooms are lovely and pretty spacious. Did not eat at the hotel but only because we has made prior arrangements. Perfect location in Canary Wharf - everything on the doorstep. Would absolutely stay again next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from jersey

Very impressive

Posted Jul 15, 2014
I got this at Expedia discounted rate and it didn't disappoint. Not a great outlook from the front - building site and right next to the docklands light railway link. I was worried about the noise but apart from a few vibrations overnight from the railway it was very quiet. The outlook from the back was lovely, right in the middle of canary eharf with restaurants and bars with al fresco options right next door. Rail links very good. Hotel v impressive and clean. Staff fab!
4 out of 5
Recommended
for Couples
by A verified traveler from Wiltshire

nice hotel great for O2

Posted Jul 14, 2014
Hotel: check in excellent - room we stayed in king size excellent (watch out for the step up in to bath room!) Bar excellent - breakfast staff great but if i stayed again may go to a local restaurant for breakfast
3 out of 5
by A verified traveler from Boston

Ok hotel but in a great location

Posted Jul 10, 2014
Pros: Very friendly staff at the concierge. Overall neat decor with a contemporary look.
Cons: Room cleaning can be definitely improved.
Location: Great location with easy access to both DLR and Underground. Very nice outdoor eateries with relaxing views along the wharf.
Overall nice facilities, but breakfast room is too small for weekend crowd, so expect a wait time of between 5-15 minutes before you can be seated during busy times. The hotel does not have a pool and has a small functional gym. Room cleaning can be much better.
Comment from Hotel Management
Jul 12, 2014 by Bertrand, Hotel Management
Dear Venky, Thank you for your feedback and I am sorry to read your stay was not completely up to the standards you would expect from a 5 star property. I especially apologize for the waiting time for breakfast and for the room cleaning. I can ensure you that your feedback will help us to increase our quality and the level of service. Sincerely, B Dijoux
5 out of 5
Recommended
for Families
by eddie from northampton

short break

Posted Jun 30, 2014
Pros: everything as above
Cons: absolutely nothing to improve
Location: we stayed because of the closeness to the o2 but is so near to the dlr also
could not fault this hotel in any way food rooms staff location cleanliness would recommend this again to all friends and family
5 out of 5
Recommended
for Everyone
by Lady D from Manchester

Great Hotel - very impressed

Posted Jun 29, 2014
Pros: Value for money - it was superb.
Cons: Nothing.
Location: If I had to make one negative comment it would be the closeness to the tube station. Out of 3 guests just one of us found it a little noisy.
The hotel was in a lovely lively spot right on the quays. The staff were very helpful and the hotel itself was very very clean. We ate in the steak restaurant and, although very pricey (£14 for a GLASS of wine) it was just about the nicest steak I'd ever tasted.
4 out of 5
Recommended
for Everyone
by chris from england

Good hotel very good location for 02

Posted Jun 29, 2014
Pros: Very nice size room very clean and really comfortable bed and nice to have decent and lovely pillows
Cons: Nothing to improve very pleased with everything
Location: Lots of resturants near by and plenty shopping paid a visit to the docklands museum free to get in and able to get tea or coffee and bite to eat
Was going to the 02 so picked this hotel for its location very easy to get to 02 on the jubilee line just one stop
5 out of 5
Recommended
for Everyone
by tom from middlesbrough teesside

good location for what we needed.

Posted Jun 24, 2014
We stayed at your hotel for one night .The reason for our stay was to go to the o2 for a concert. We found the location was just right for what we needed. The only thing that we were not very happy with was the charge for music in the room it was,nt a lot of money but we were not aware we would be charged.
5 out of 5
Recommended
for Everyone
by samantha from north wales

Nice hotel, fab staff, great location

Posted Jun 9, 2014
Pros: Every thing
Cons: The pillows are very soft could maybe have a choice for harder ones
Location: DRL line round the side lots of pubs and places to eat. Lovely walks
Went for honeymoon/ birthday when we got there we were up graded, very friendly staff very welcoming, the room was fab very clean and comfy. Lots of bars and places to eat along the river, lovely food
5 out of 5
Recommended
for Everyone
by Renee

Great.

Posted Jun 8, 2014
Great!!Great!!Great!!Great!!Great!!Great!!Great!!Great!!Great!!Great!!