Ratings based on 902 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clacton on Sea

Luxury hotel stay

Posted Dec 17, 2014
Pros: Everything! Could not fault the room or the service! Towels were large and fluffy. Beds very comfortable, slept like a top!
Cons: The hot holding for english breakfast items only kept them luke warm. The car park was not open but parked out front with disabled badge
Location: Good location for getting into central london, just a few stops on the DLR. Nearby to hotel was a shopping centre, places to eat and a Cinema.
We stayed one night as were going to a concert at nearby O2 Arena. The hotel was lovely, disabled parking out the front. Very warm greeting at reception and were each given a small glass of hot chocolate which was yummy. Me and my sister had a double bed each with feather and down pillows and duvet, large television and well appointed bathroom with guest toiletries. Tea & coffee making facilities in the room were great, we only had Earl Grey so rang down to guest services and english breakfast tea bags were brought up. Room air conditioning was very efficient, so we were not cold on a December night. Breakfast was included, buffet style and plenty of choice. Wait staff were very efficient and managed to find me some rolls without seeds (as I am allergic). Nothing was too much trouble! Would highly recommend
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel good location

Posted Dec 15, 2014
its easy to find either by car or train and not far from the centre
5 out of 5
Recommended
for Families
by A verified travelerfrom Österreich

Angenehmer Erholungspunkt im turbulenten London.

Posted Dec 10, 2014
Pros: Großzügige Zimmer. Gutes Frühstücksbuffet. Aufmerksames, freundliches Personal.
Cons: Ein Cosmetikspiegel (mit Vergrößerung) wäre hilfreich.
Es hat alles wunderbar geklappt- wie gewünscht waren die beiden Zimmer nahe beieinander gelegen. Dieser Londonkurzurlaub war ein Geburtstagsgeschenk für meinen Partner. Wir haben ihn sehr genossen.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

Always a lovely hotel to visit or stay in

Posted Dec 8, 2014
Pros: it’s a classy, but welcoming and comfortable hotel
Cons: nothing
Location: if your staying in Canary Wharf this is the Hotel
we got an upgrade to suite, which was a real treat
4 out of 5
by A verified traveler

Super Zimmer aber verbesserungswürdiger Empfang

Posted Dec 3, 2014
Das Zimmer und der Service waren insgesamt gut. Jedoch hat mir die Dame vom Empfang bzw. die hohe Kaution des Hotels einen gewissen Dämpfer gegeben. Unangekündigt wurden wir beim Check-in aufgefordert eine Kaution (für evtl. Zimmerservice etc.) zu hinterlegen, was ja schon fast üblich ist, aber bei 7 Nächten 7*50£, also insgesamt 350 £ fand ich dann doch etwas überhöht. Auch die Unfreundlichkeit der Empfangsdame bei kleineren Nachfragen oder auch die sichtliche Enttäuschung der Nichtnutzung der Kaution waren nicht hilfreich. Es sollte aber gesagt sein, dass es sich nur um eine Dame am Empfang handelte. Die anderen, mit denen wir leider nur im seltenen Fall zu tun hatten, waren aber immer sehr entgegenkommend. Ansonsten war es ein netter Aufenthalt
5 out of 5
Recommended
for Everyone
by A verified traveler

Short break to visit family

Posted Nov 23, 2014
Pros: Good service and excellent location.
Cons: Very expensive in bar
Location: Right beside rail and tube station. Easy access to good selection of shops, bars and restaurants.
Very much enjoyed the stay at this hotel. Good location with easy access to many restaurants, bars and shops.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oxfordshire

very peaceful hotel in the heart of london

Posted Nov 21, 2014
Pros: very comfortable beds, quiet and dark room and a very good breakfast buffet!
Cons: there were no bath towels in the room but a ring to reception quickly sorted this!
Location: we were in london for the ATP finals but had a lovely evening wandering around west india quay with its restaurants, bars and ice skating rink
definitely stay here again and would recommend the hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Hotel moderno ma accogliente.

Posted Nov 20, 2014
Pros: Il confort offerto dallo stile moderno.
Cons: Nessun aspetto in particolare: abbiamo scelto questo hotel proprio perché ci ricordava un po' la Defense di Parigi.
Location: Posizione suggestiva, in un quartiere moderno, vicino ai docklands e all'acqua.
Siamo arrivati con facilità all'hotel West India Quay da Victoria station. Il soggiorno è stato piacevole e gli spostamenti verso il centro sono facili e veloci. Nei dintorni, numerosi locali per lunch/dinner, pista di pattinaggio, negozi ecc.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow

Right next to DLR India Quay station

Posted Nov 17, 2014
Great hotel once we found it. Hotel website should say DLR stop is right next to it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, in a good location

Posted Nov 17, 2014
Pros: Hotel staff were plesant and helpful and it was extremely quiet on the hotel corridors
Cons: Nothing
Beds are extremely comfy and the staff were very professional