Ratings based on 926 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Shrewsbury

A smart hotel at Canary Whalf needs fine tweaking

Posted Jan 24, 2015
I booked a kingsize but was offered a double on arrival. When pressed they instantly sorted a king. The room was smart, nice and clean but there was rip marks on the chair, damage to the wardrobe which spolit the look and made me think they didn't care.The bed was big but lumpy howver surprisingly comfortable. The meal Cheeseburger and fries with a glass of wine was £25 in the Manhatten grill was nice however although it wasn't cheap the fries were served cold. They did replace them but it should have been right in the first place. Breakfast was £22 and again things had run out or were cold and I kept having to ask for things to be sorted. So it was a nice place but the staff, although nice, need to get there acts together to make it the place you are paying for.
3 out of 5
by A verified traveler

Close to O2

Posted Jan 23, 2015
Pros: Nice bar
Cons: Sound proofed windows!
Location: Close to the o2
Next to the DLR so very noisy until late at night and early in the morning
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cornwall

Wonderful hotel, great location and ideal for O2

Posted Jan 20, 2015
Arrived into City Airport at 8am, went to hotel to leave luggage with concierge as check in was from 3pm but on arrival, we were greeted warmly and rooms allocated immediately. DLR and London underground so easy to use as hotel perfectly located for both. Rooms clean, spacious with everything and more you would need. Easy access to and from O2. Hotel happily arranged a late check out as we were not flying out until evening. The price of breakfast is expensive but there are plenty of other places to eat locally. We went to Brown's next door and enjoyed the full English (BOGOF) at over half the price of the hotel. A great hotel made for a great weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near the 02 Arena

Posted Jan 20, 2015
Helpful and courteous staff. Well appointed hotel with excellent facilities
5 out of 5
Recommended
for Everyone
by A verified traveler

One stop on tube from 02

Posted Jan 20, 2015
Very enjoyable weekend hotel staff very helpful with directions.
5 out of 5
Recommended
for Couples
by A verified traveler

Anniversary Weekend

Posted Jan 19, 2015
Cons: Clearly the restaurant has some capacity issues.
We wanted a 5 star hotel close to the Jubilee Line, so that a Friday night based in the Piccadilly area and a Saturday night at the O2 were easily reached by Tube. It couldn't have been a better choice. Comfort and service were excellent, and we enjoyed the novelty of wandering around Canary Wharf, together with some time spent at the excellent and informative Docklands Museum. I recall some negative comments about breakfast, but we enjoyed excellent breakfasts on both mornings. Whilst we had no problem getting a table, however, the restaurant was very busy on the Sunday morning, and people arriving later had to queue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super

Posted Jan 7, 2015
Cons: Kein Schwimmbad / Wellness Bereich in 5* Hotel - komisch!
Gutes Hotel - auch eine gute Verbindung zum Westend mit Jubilee Line
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

delighted

Posted Jan 2, 2015
lovely hotel staff very helpful, food great. we will be back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, Tx

Nice hotel adjacent to DLR

Posted Dec 31, 2014
The hotel staff was very helpful and friendly. My dinner at the hotel's Manhattan Grill was very good, one of the best steak's I've ever had, but service was slow. Very good shopping mall just a short walk. Canary Wharf area is a surprisingly beautiful area I had not yet explored in London.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hk

Nice hotel in london but average location

Posted Dec 31, 2014
The hotel is good but the location is a bit odd especially i enjoy spending time outside hotel till very late, the tube station closed early in the night. But it is nice that there is a mall next to the hotel which is quitr convenience esecially in christmas.