Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sultanate of Oman

Excellent hotel in an excellent location

Posted Jul 31, 2015
Pros: I liked the location , the room comfort, the shower , the staff , were all amaizing.
Cons: May be breakfast selection.
Location: Lots of restaurants around , supermarket , easy access to lots of places . Easy to get the Buckingham palace, Trafalgar square, Piccadilly
It an excellent hotel in a nice location, the room was of a reasonable good size and the shower was amazing, better than the shower at other 5 start hotels that I have stayed in London. The staff were extremely polite , and extremely good . I didn't have the chance to have the breakfast , but my husband and my son did , they said no verities but was ok. The location is excellent , you could walk to the Buckingham Palace, to Trafalgar Square, Piccadilly to Regent Street. I will definitely stay again in this hotel and I will highly recommend it .
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Jul 23, 2015
Wonderful property in centre of london,Close to many attractions. Rooms are great. The duty manager was really cooperative. The room service executive was a bit rude but overall a wonderful experience. Shall go back with my family again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2015
Overall very good and any issues were quickly rectified with a warm response
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Nice city spot

Posted Jul 5, 2015
Pros: modern style
Very trendy - people lined up on the street to get to roof top bar. Hotel staff was very enthusiastic but not very efficient - failing to cancel our car service even though we told them face to face to do so.
3 out of 5
by A verified traveler

Posted Jun 30, 2015
overall, the location is the best thing about the hotel. weekends in our Room!!!!!!! it was pretty loud while you hear the music from the Rooftop Bar!!!!! NO 5 STAR HOTEL COMFORT!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jun 28, 2015
The men in concierge were very helpful and handsome.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Amazing hotel, fun, trendy, impeccable service

Posted Jun 9, 2015
Pros: Everything - one of my all time faves
Cons: Maybe a bigger/better gym
Location: great restaurants, pubs, bars, sightseeing
Stayed there for last night of Honeymoon - modern and very trendy, clean, super nice staff. Great restaurant and bar right in the hotel, excellent location. Cool rooms, super clean and very functional.
4 out of 5
Recommended
for Couples
by A verified traveler

Uniquely modern

Posted Jun 7, 2015
Pros: The double shower and the bed. Staff were also friendly.
Cons: Very little freebies despite a very high price. We didn't even get complimentary water in our room. Our king-sized bed seemed like two bed attached.
Location: lots to do around
Good for being on Strand and close to Covent Garden. Though the rooms with balcony are over-priced. Our room smelled like smoke and was also on the 9th floor which is noisy because of the Radio rooftop bar. We complained and after making us wait in the lobby for several minutes they moved us to another room in the same category. The night manager also apologized.
5 out of 5
Recommended
for Everyone
by A verified traveler from thionville

design et chaleureux

Posted May 26, 2015
Super bien situé , le restaurant italien est exquis , le bar le radio en roof top est hyperagreable , les tapas sont fantastiques le personnel de tout l hotel est sympathique Le seul bémol est le petit déjeuner qui n est pas a la hauteur des autres restaurations Les chambres sont bien agencées ét spacieuses
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 26, 2015
Hotel has a good location, staff are really friendly and I would recommend this hotel!