Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from marlow

Great Modern Hotel

Posted Aug 24, 2014
Very nice stay. Hotel lived up to the descriptions and pictures on the hotels website. Staff were great, rooms very comfortable and very clean. Excellent place and fab location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

ME is truly a world class experience

Posted Aug 18, 2014
We were greeted in the reception area (which is an amazing architectural feat in itself) with a glass of prosecco and gorgeous lounge sofas. Our room was spacious and had an amazing view. Definitely head up to the rooftop lounge for a cocktail and some tapas before heading out on the town. Staff was gracious and helpful. Worth every penny. Will be back!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love it !!!

Posted Aug 18, 2014
Was awesome, well located and the staff very nice and helpful
3 out of 5
by A verified traveler

excellent location.

Posted Aug 11, 2014
Cons: Reception attitude and engineering service.
Television in room was out of order. We had to change room after five nights (out of 8 nights stay.). Reception service was unpleasant. Rest of hotel staff were kind and helpful. Too expensive for value !.
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Nice hotel small room though, excellent location

Posted Jul 30, 2014
Nice hotel great location, rooms are small very trendy less for work. Bkfast is nice and Bar is excellent.
3 out of 5
by A verified traveler

Me London

Posted Jul 16, 2014
Ordered food via room service was told to call once finished for tray to be picked up. Took 1 hour and a half and for us to contact them again in order for it to be finally taken. Bed covers had massive yellow stains on when we called room service to sort it out nobody turned up. Lastly shower room smelt damp. Actual hotel looks lovely and the staff seem extremely friendly just need to work on their service more. Disappointing as we were so excited to experience the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, staff need lots of training

Posted Jul 16, 2014
The hotel is very nice and has a unique personality, however the staff need a lot of training. Some are miss informed or careless. There are tons of security personnel however you can only find one bartender/ waiter on a Saturday evening in the lobby area.
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow, uk

Gorgeous

Posted Jul 14, 2014
Fantastic location in theatre land. Amazing rooms and spaces . Views from Radio of London are gorg. Only downside is being a guest doesn't get you a table at Radio. This needs changed. That said, the girls on the door managed to get me seated outside for some nice tapas on both early evenings for an hr which was all I needed before moving on.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

The staff were wonderful!

Posted Jul 12, 2014
It's a really nice, really cool hotel in the perfect location between business in the City and shopping/fun in Mayfair/West End
4 out of 5
Recommended
for Everyone
by A verified traveler

very comfortable and calm environment

Posted Jul 12, 2014
really enjoyed my stay. Relaxing environment and excellent room facilities.