Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
over rated!Posted Feb 14, 2014
Cons: There are no social areas like a lobby and a casual restaurant.
The rooms are nice and the staff helpful but the overall condition of the hotel related to the price you pay is disappointing.
for Couplesby John and Ivy from New York City
Exquisite room with good servicePosted Jul 23, 2013 on Hotels.com
The hotel is gorgeous and right by Hyde Park where we came to see the Rolling Stones Concert. The room was wonderful and the staff very helpful.
for Personal Eventby A verified traveler
Nothing short of FANTASTICPosted Jun 11, 2013 on Hotels.com
Beautiful property, stellar staff. Worth every penny!
Recommendedby hotels from Sydney
Never againPosted May 29, 2013 on Hotels.com
very poor hotel and management
for Familiesby A verified traveler
Excelent service. Room not so goodPosted May 13, 2013 on Hotels.com
The lo action and service is excelente, but The room is not so good, and specially the bed was not comfortable.
Posted Mar 27, 2013 on Hotels.com
Recommendedby Maya from Texas
Excellent Hotel!Posted Mar 19, 2013 on Hotels.com
This is the first review I have ever written, but i'm doing it because The Mandarin Oriental certainly deserves it. The hotel exceeded my expectations and I could not have had a more comfortable stay! Julia was the guest relations manager who took care of me and my family the entire time we were on holiday and even e-mail me prior to my arrival to see if we needed anything. During our Europe trip overall, we stayed in three hotels total and The Mandarin Oriental was certainly my favorite. The rooms were spacious, there were towel heaters in the bathroom, the staff takes a keen interest in knowing who you are and what you like. I was very impressed and would certainly stay here again!
Worth every penny!Posted Jan 30, 2013 on Hotels.com
This is a stunninly beautiful facility. It is located directly across the street from Harvey Nicks and the Knightsbridge Tube, backed by Hyde Park and a couple of blocks from Harrod's. The staff was amazing. We felt at home the minute we reached the door. We ate at the downstairs restaurant, Bar Boulet which was great. The servers were knowledable, efficient and really fun. That made for a great night. The spa was lovely. The gym was more than adequate and never crowded. The business center was well supplied and convenient. I can't wait to return.
for Business Travelersby A verified traveler
Grandeur lostPosted Oct 16, 2012 on Hotels.com
The hotel is centrally located to all the must-see sites of London. At this room rate, I was expecting everything to be top notch, but was disappointed. The room and entire hotel are tired and worn, in need of considerable freshening up and upgrading. The hotel service was spotty and inconsistent. The hotel is definitely overpriced for what your receive in return.
for Everyoneby Oleg from Miami
London is amazing!!!Posted Jun 12, 2012
Cons: bathroom condition
Condition of the room and bathroom is not 5 star hotel. Hotel is beautiful outside, nice lobby level. Great and helpful staff working there. Good restaurants and services. Location of the hotel is perfect.