Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel, close to Heathrow airport

Posted Jul 26, 2014
Pros: Staff, spacious rooms, food, ambience
Cons: Parking expensive
Easy to find, close to Heathrow and transport links to London. Very friendly, efficent staff, nothing too much trouble. Room was lovely, large enough for three adults to move around easily. Restaurant - quick service, value for money and food delicious.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC, Canada

Nice hotel

Posted Jun 9, 2014
Pros: Staff very attentive and helpful.
Great location for access to Heathrow. Room was spacious and comfortable. The breakfast has nice selection of offerings. Health club is well equipped. Shuttle to Heathrow runs every 30 minutes so very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel no tea and coffee

Posted Jun 4, 2014
Large lovely room clean helpful staff no tea no coffee
3 out of 5
by A verified traveler

very close to M4

Posted Jun 2, 2014
Cons: reduce cost of parking or consider free car park for residents
Location: v close to Windsor and Heathrow airport
didnt really use hotel facilities; very busy and car parking dear
Comment from Hotel Management
Jun 3, 2014 by Chris Bloxham, Hotel Management
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. Please accept my apologies that you felt our car parking was expensive as we are competitively priced for the area. I do hope that you return to visit us again soon. Kind regards, Christopher Bloxham Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 2, 2014
Pros: Clean and tidy
Cons: Breakfast quite expensive
Everybody very helpful. Only booked for one night but no problems.
2 out of 5
by veats

Disappointing hotel

Posted May 5, 2014
Pros: The food was very good
Cons: I think if there is a wedding or other events going on at the hotel then families with children should be placed in a separate area away from noise
Location: Good location and not far from Legoland
We arrived with our 3 year old son for a trip to Legoland. There was popcorn and juice for the children which was a nice touch. We were told there was a sofa bed for our son but it wasn't made up at present but would be when we returned from a walk out. We returned at about 6pm but the sofa bed was not made up. I went to reception and they said it would be made immediately as we were going to put our son to bed at 7.15. We we into the bar and then back to our room at about 7.00pm and the sofa bed was still not made up. I again went to reception and was told it would be made up. Again we waited and again I went to reception and complained and by 8.00pm someone eventually turned up to make the bed. I then went to the snack bar to order some food for the room and ordered. The food ordered was wrong and more expensive than I ordered but as it was late I agreed not to bother changing it as it would take too long but no apology. We we're put on the ground floor next to reception and there just happened to be a wedding and a rugby club event and so it was extremely noisy as everyone was walking passed our room. We managed to get very little sleep and as a result our son was quite grumpy for the trip to Legoland the next day which spoilt it a little. The staff were actually very friendly and the food was very good in particular breakfast with fresh waffles, pancakes and omelettes.
Comment from Hotel Management
May 6, 2014 by Chris Bloxham, Hotel Management
Dear Sir/Madam, Thank you for sharing your feedback with us. Please accept my sincere apologies for the problems that you encountered during your stay. I have raised your concerns to the relevant department heads to enable them to investigate the incidents further. I do hope that you return to visit us again soon. Kind regards, Chris Bloxham Guest Relations Executive
4 out of 5
Recommended
for Everyone
by Jaspreet from UK

Nice and comfortable

Posted Apr 24, 2014
We stayed here for one night as we were attending a wedding reception Rooms are good and the breakfast has a good selection with good service. Minor quibble was that I had three rooms booked and third room was not ready upon arrival (despite arriving close or after check in time) I had to phone up three times to get the third room, slight blemish on an otherwise comfortable one night stay
5 out of 5
Recommended
for Everyone
by Tanya from Poole, Dorset

Lovely hotel between Heathrow and Windsor

Posted Apr 23, 2014
Pros: Good facilities, staff and VERY comfortable beds!
Cons: Free wifi to be made available in rooms
Location: Handy for Heathrow, also close to Windsor, Legoland etc.
Lovely hotel located between Heathrow and Windsor. Great facilities including pool, lovely family rooms with extremely comfortable beds! No noise heard from aircraft, yet only 5 mins from T5 and approx. 10 mins to T1,2,3. Shuttle bus available if required and overnight parking is £9 for 24 hours. Only criticism would be that wifi is expensive in rooms, but is free in public areas. Would be great to have free wifi in rooms as well. Good breakfast with cooking station. Staff are vert attentive.
5 out of 5
Recommended
for Everyone
by Jenny from Kilmarnock

Great base for Legoland.

Posted Apr 14, 2014
Pros: Everything!
Cons: Prices in the restaurant were quite high so after eating there on our first night, we chose a local restaurant the second night which was better value
Location: Straight off motorway so v easy to find, perfect base for a visit into Windsor or Legoland.
Hotel was easy to find, straight off the motorway and the welcome we got when we arrived was second to none. Popcorn & balloons for the kids and drinks for us all, a very nice touch. All staff were extremely friendly and helpful. We all loved the amazing breakfast, so much choice and delicious too, a great way to start the day. Swimming pool was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cracking hotel

Posted Apr 7, 2014
The stay was superb from start to finish apart from a faulty fan which u can hardly blame them for! Would recommend to anybody