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Reviews of London Marriott Hotel Maida Vale

4 out of 5
London Marriott Hotel Maida Vale
Plaza Parade, Maida Vale, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming
Stayed 4 nights in Apr 2024

8/10 Good

kola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, the staffs are wonderful from the front desk to the bar tender. The room was clean and comfortable bed. I will definitely will book this hotel whenever I am in London.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Parvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time great room and service
Stayed 2 nights in Mar 2024

4/10 Poor

Hiral, Leicester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV WAS NOT WORKING, NO SIGNAL, rang 3 times to resolve this, advised engineer would come, but did not turn up! Also asked for Amenities would also did not turn up.
Stayed 1 night in Mar 2024

8/10 Good

Rezwana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice over all
Stayed 2 nights in Mar 2024

10/10 Excellent

Joy, Chesapeake

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customers care. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Bijan

Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

RAGUNATHAN

Traveled with family
Liked: Staff & service
We do not like the area near kilburn train station
Stayed 6 nights in Jan 2024

8/10 Good

Ian

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Graham

Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Close to two different rail stops, but inconvenient to sight see quickly. GREAT room. Water pressure in showers were amazing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yashaswini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Kimberly

Liked: Property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Paritosh

Stayed 4 nights in Nov 2023

2/10 Terrible

Joseph

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Totally misled and misinformed
I checked in to be told that I had been upgraded to the top suite in the hotel and breakfast included! When I got to the room it was essentially the same as I had booked and I had already paid for breakfast! The room was actually a disabled room and the shower height was around 5 ft and I am 6 ft 1in. The showered floor was uneven and the bathroom flooded when taking a shower. I complained but they were not too bothered. If I had been told I had a disabled room and would not be able to enjoy a normal shower than I would not have accepted. Plus it was definitely NOT and upgrade.
Stayed 1 night in Dec 2023

6/10 Okay

Joel

Stayed 1 night in Dec 2023

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful trendy rooms, also very comfortable. The entrance looked stunning with the hanging birdcages, was the weekend prior to Halloween, they decorated the foyer and all staff was is theme, fantastic.

4/10 Poor

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful Check in
Check in was a disaster. Due to computer systems being down took 2.5grs to checkin. I had to keep asking for update. No backup plan which could have been so simple. Lovely hotel shame about first impressions
Stayed 1 night in Dec 2023

8/10 Good

Kara

Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London by car next time!
After a hiccup relating to the air conditioning, or lack of it on our arrival and a subsequent 3 hour wait to be reallocated to another room our 8 day stay was faultless. Staff could not do enough to ensure our stay was pleasurable. Room was large and clean with a plentiful supply of teas/towels each day. We would probably return to London by car in future however after a disappointing train journey to and from Cardiff - cancelled outbound train so a delay in reaching Paddington followed by the return home train having no catering facilities. The daily parking charge at the Marriott in Maida Vale being the only thing stopping us staying there again. A pity.
Stayed 8 nights in Nov 2023

10/10 Excellent

LORNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room size, super clean. Perfect location for our visit.
Stayed 2 nights in Nov 2023

10/10 Excellent

sunil

Stayed 1 night in Nov 2023

8/10 Good

Gyorgy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & good size room. Two single beds that were very comfortable. Silent.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marie

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, I loved the automated room features, specially the shower. The rooms are very clean and nice
Stayed 2 nights in Oct 2023

2/10 Terrible

Stuart

Business traveler
Disliked: Room comfort
Avoid room 607
The hotel it self is really nice, room was comfy and decorated well. However there was a black waste pipe that was visible in my room. This had water running through presumably form the rooms above from about 4am. This woke me up and I couldn’t get back to sleep. I raised my concerns with management at the check out desk, they didn’t seen overly bothered and said they would investigate. I let them listen to a sound recording on my phone to assist in my explanation. I offered them my email address, they weren’t sure why they would need that. I said so they could follow up, so they handed me a scrap of paper and I wrote down my email address. For £260 for one night I’d have expected a lot better.
Stayed 1 night in Oct 2023

10/10 Excellent

sherry

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Erica

Stayed 4 nights in Oct 2023

8/10 Good

abdulwahab

Traveled with family
Liked: Staff & service
consider less than 4 stars hotel Clean enough Nice staff
Stayed 4 nights in Oct 2023

10/10 Excellent

Joni

Stayed 3 nights in Sep 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Great state overall. Great location, room was immaculate and updated. Only issue was service in the restaurant
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good hotel
Nice clean hotel, comfortable beds and pillows. They had chocolate and water for us in the room when we arrived. Really nice toiletries in the bathroom. Only thing weird was one side of the hotel was posh area, other side was a bit questionable. Was close to the train station, but didn’t feel safe to walk to it at night. Breakfast had a lot of choice and was good quality
Stayed 3 nights in Aug 2023

8/10 Good

Nwaokorie

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ROMARIO

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property and friendly staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall quality for a four star hotel. Very modern, spacious rooms, clean, excellent service, good security, very nice restaurant and bar area. At the intersection of St John’s Wood, Maida Vale and Kilburn, this is a hotel for those with family, an event or other purpose to be in this primarily residential area.
Stayed 5 nights in Sep 2023

8/10 Good

Minoru

Liked: Staff & service, property conditions & facilities
The atmosphere of the area is not ideal.
Stayed 1 night in Sep 2023

10/10 Excellent

AJ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lana’s service at the front desk was impeccable. The rooms and food was perfect but Lana’s service was by far the most outstanding perk of our stay! She went above and beyond for us and upon our entry after a hot and steamy walk from the underground, she truly made us feel at home. Thank you Lana!
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location, only 2 blocks from the Tube station. The rooms are comfortable and the daily housekeeping service was excellent. Staff were friendly and helpful. We stayed there for 12 nights in August and it felt like our home away from home. We would definitely stay there again and would recommend it to anyone.
Stayed 12 nights in Aug 2023

10/10 Excellent

Chiline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Aug 2023

8/10 Good

Constance

Stayed 1 night in Sep 2023

10/10 Excellent

NIGEL

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

10/10 Excellent

Marta

Stayed 1 night in Aug 2023

10/10 Excellent

Mahvesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food
Stayed 3 nights in Aug 2023