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Reviews of Mehfil Hotel

3 out of 5
Mehfil Hotel
45 The Green, Southall, England

Reviews

7.0

Good

Rating 10 - Excellent. 56 out of 254 reviews" "
Rating 8 - Good. 98 out of 254 reviews" "
Rating 6 - Okay. 54 out of 254 reviews" "
Rating 4 - Poor. 20 out of 254 reviews" "
Rating 2 - Terrible. 26 out of 254 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family and small children
Overall the stay was nice. Close to the train station convenient to get to places. It would have been nice to have had the breakfast downstairs in the restaurant rather than in bedroom. Had the same breakfast for 2 days cold and managed to go into the restaurant on the last day of checkout.
Stayed 3 nights in Aug 2021

8/10 Good

Zahoor

Stayed 2 nights in Aug 2021

10/10 Excellent

Yasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Bishwajit

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It’s ok!
Stayed 1 night in Aug 2021

10/10 Excellent

Mirena

Stayed 1 night in Aug 2021

6/10 Okay

Shui Ping Kitty

Stayed 28 nights in Jul 2021

10/10 Excellent

Gurbaj

Stayed 1 night in Aug 2021

10/10 Excellent

Mir Zia-ud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
likes:friendly staff(very helpful),good size room, comfort, location (convenient to visit London),parking.
Stayed 2 nights in Jul 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Not very clean, the room was very hot, didn’t provide me the wifi password, tv was broken and parking was not free, the reception was closed at 11pm, don’t recommend it at all!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
The receptionist was very helpful. Ensure we received breakfast in time before we left for our appointment
Stayed 1 night in Jun 2021

10/10 Excellent

Stephen

Stayed 1 night in Jun 2021

4/10 Poor

Osman Ali

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not my worst hotel experience, but really close
It’s not worth a review
Stayed 2 nights in May 2021

8/10 Good

Biju

Stayed 1 night in Jun 2021

8/10 Good

Reena

Stayed 1 night in May 2021

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed in the customer service ( receptionist). Took me about 15 mins before I was giving a key and also to charge me £50 as holding fee after I have made my booking and paid off online was very disappointing
Stayed 1 night in Aug 2020
Response from Ammy on Aug 17, 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Terrible

Verified traveler

Stayed 1 night in May 2020
Response from Jack on May 6, 2020
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jack

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Ammy on Mar 21, 2020
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ryan

2/10 Terrible

MS, Troy

Traveled with family
Disliked: Staff & service, property conditions & facilities
There is no staff till 7:00 AM in the morning. If tou need any help, like calling a cab, you can’t do it if you don’t have a local phone. Lights on bedside tables were not working. The soapholder in bathroom was broken.
Stayed 2 nights in Mar 2020
Response from Ammy on Mar 15, 2020
We never expect any of our guests to face such issues. We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary action to ensure it does not repeat. Regards, Oliver

10/10 Excellent

M.S., Troy, MI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it is close to the tube station. The in-house restaurant is also very convenient.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 9, 2020
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Oliver

6/10 Okay

Mohamed Abdallah

Disliked: Room comfort
To noise
It’s to noisy the windows are not sound proof
Stayed 1 night in Mar 2020
Response from Ammy on Mar 3, 2020
Apologies for the inconvenience caused, Abdallah! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Ammy

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a parking space. Receptionist was very helpful. But did not mentioned that there are daily fire alarms check. I got scared as I was on my own in the room while my partner went to see the receptionist for some advice. I was very about to evacuate the building till my partner and told me that it was just a test.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 26, 2020
Hi, Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ammy.

8/10 Good

BHAPINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 26, 2020
Thanks for the positive rating. Bhapinder! Hope to welcome you again soon :) Regards, Ammy.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Adiya on Jan 10, 2020
Thank you for rating us highly, We are glad to know that services offered by us meet up your expectations and we will endeavour to keep it up. Regards, Adiya!

2/10 Terrible

Saad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ammy on Dec 23, 2019
Hi, Saad! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

Mohan singh

Stayed 1 night in Dec 2019

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Dec 7, 2019
Hey, Susan, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Terrible

ebrahim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nobody at the rection at time of checking, phone to see i was coming in late .
Stayed 1 night in Nov 2019
Response from Ammy on Dec 1, 2019
Hey, Ebrahim! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, quiet and good value
Good value for money and comfortable rooms. Rooms had ensuites which are always good. Good TV and wifi kept the kids busy.
Stayed 1 night in Oct 2019
Response from Joey on Oct 31, 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Joey

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manmohan singh
Was excellent. All staff was very nice & very helpful. Specially Sharma chef,person does room service & front desk people very cooperative to help your need at any time. Love to go again & stay same place. Close to metro rail station only 20 minutes to Heathrow airport. Good breakfast.
Stayed 2 nights in Oct 2019
Response from Joey on Oct 20, 2019
Loved to hear this, Manmohan! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Joey

10/10 Excellent

Bogdan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Very good customer service and comfortable stay.
Stayed 2 nights in Oct 2019
Response from Joey on Oct 20, 2019
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Joey

10/10 Excellent

Joseph Prem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good ,clean and staff very helpful.
Stayed 2 nights in Oct 2019
Response from Ammy on Oct 15, 2019
Thank you so much for the wonderful rating, Joseph! It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

8/10 Good

Kamran

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Ammy on Oct 15, 2019
Thanks for taking out your valuable time to rate us, Kamran! We will work even harder to make your stay a memorable one :) Regards, Ammy.

2/10 Terrible

MOHAMUD

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
It was horrible. We were a couple and the first room that they gave us was room 210 which was stinking of stench. It was horrific especially the toilets. The lights were even dim. Then we were transferred to room 210 which was twin room but we accepted. THERE WAS BUG BEDS! I woke up in the morning and my wife has bites all on her full arm, stomach and back and front of her neck. We found one on the pillow that bited her eye bags which was swollen as heck. We proceeded to the reception. They accepted to refund us. We went up since we didn’t even brush our teeth. Then one of the managers angrily knocked on the bed demanding to see the room and bed as if we were lying. He shoiluted at us and I pointed to my wife’s swollen eye and hands and then he became quite and went down. PLEASE DO NOT STAY.
Stayed 3 nights in Oct 2019
Response from Barbara on Oct 6, 2019
Sorry for the hassle you faced, Mohamud! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Good

Inga

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good location, fair price
Stayed 2 nights in Sep 2019
Response from Cheshta on Sep 18, 2019
Hi, Inga! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2019
Response from Ammy on Sep 4, 2019
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ammy.

2/10 Terrible

Janine

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Edward on Aug 23, 2019
Hi, Janine! Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Edward

8/10 Good

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ammy on Aug 17, 2019
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ammy.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ammy on Jul 31, 2019
Thank you so much for the wonderful rating, Hope to serve you soon with an even more happening stay. Regards, Ammy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ammy on Jul 23, 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

6/10 Okay

Verified traveler

Disliked: Staff & service
I wouldn't bother, consider it very carefully
Breakfast non existent with ignorant staff, none of the staff interested unless you shared the same cultured being, stained carpets, good for car parking and close to train station,sky tv good. Very noisy till early hours of the morning. Would never want to stop again not very welcoming all and felt under pressure not to be there. We’re not ones for leaving reviews or reading them but take them on board before you stop here.
Stayed 2 nights in Jul 2019
Response from Rashmi on Jul 16, 2019
Thank you for your feedback. Will surely take this issue on board and will improve wherever required.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ammy on Jun 25, 2019
Thanks for the perfect rating, Matthew! Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ammy

6/10 Okay

Lynsey

Disliked: Cleanliness, staff & service
Not the best hotel we have stayed at
The furniture needed updating and the carpet was filthy, everything needed a deep clean and the reception staff were not very friendly. The free breakfast didn't cater for gluten free....they wouldn't even cook some bacon and eggs in a separate pan so I could eat... i just had to watch my husband eat his!! All I was offered was an apple
Stayed 1 night in Jun 2019
Response from Ammy on Jun 25, 2019
Hi, Lynsey! Thanks for bringing this to our notice and we do regret the inconvenience caused. This is something which needs immediate attention as we don't want our other guests to face such a problem in the future. Regards, Ammy

6/10 Okay

IMRAN

Average place to stay.
The breakfast was not good. Reception is not available 24 hours. Shower place is very small.
Stayed 4 nights in Jun 2019
Response from Ammy on Jun 25, 2019
This is definitely not the experience we’d like you to have, Imran! We’ll deep dive into this issue and will take corrective measures to avoid such hassle in the future. Regards, Ammy

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The location was nice,staff at the Reception Romanian girl is very helpful and pleasant thank u, Room is nice but very small but ok for one person and valur for the money. If they can do somethings for the black furniture would be much better because tables are very sticky due to paint and looks very dirty spots everywhere pls do sometging
Stayed 2 nights in Jun 2019
Response from Ammy on Jun 21, 2019
Hi! Thanks for rating us positively and we do apologize for the issue faced. Your ideas and suggestions always motivate us to improve our services further. Regards, Ammy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room, everything needed for an overnight stay with the added bonus of breakfast included
Stayed 1 night in Jun 2019
Response from Ammy on Jun 21, 2019
Charmed to see you loved our services! Have a pleasant day ahead :) Regards, Ammy