Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yorkshire

Great location

Posted Jan 24, 2015
Pros: We like everything, nothing disappointed us.
Cons: Breakfast seemed busy on Sunday morning, staff coped well though but would go for earlier sitting next time we visit.
Location: We booked the hotel to be near the Shard. Our friends preferred to be close to Borough Market, as they know the district, bars and restaurants nearby.
A very comfortable and attractive hotel. Wider choice on breakfast menu. Hotel staff polite and bar service excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NEW YORK

Great hotel

Posted Jan 19, 2015
Great hotel nice location...only 1 thing local calls should be free
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

Zentral gelegenes Hotel

Posted Jan 4, 2015
Pros: Sehr schöne Lobby, es gibt dort immer wieder "Kleinigkeiten" zu essen (Obst, Kekse). Besonders lobenswert ist das nette Personal. Zimmer sind sauber.
Cons: Das Inventar hat die besten Zeiten schon hinter sich (Abnutzungen). Die Badezimmer sind dringend renovierungsbedürftig (sauber aber alt).
Location: Das Hotel liegt nur einen kleinen Sprung von der Themse und der London Bridge. Gegenüber Einkaufs- und Frühstücksmöglichkeiten.
Wir waren über Silvester in London. Durch die gute Lage war das Feuerwerk bequem zu Fuß erreichbar. Das Personal war unglaublich hilfsbereit und nett.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gewoon goed

Posted Jan 3, 2015
Bijzondere incheck met een tafel labtop en iPad was wel rommelig daardoor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Central California

Great hotel in the heart of London.

Posted Dec 26, 2014
From the moment we walked in the door the experience was outstanding. The staff was courteous, helpful and knowledgeable to say the least. Food was top notch as was the service provided in the restaurant. Suggestions for food and wine pairings provided by the highly experienced general manager were one of the highlights of our stay. Our room was neat and tidy and the hotel itself was well cared for. We will definitely be back on our next visit to the UK.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Devon, UK

Great location on South Bank

Posted Dec 22, 2014
Pros: Service
Cons: Cups that fir under coffee machine
Location: Close to Oxo Tower, London Bridge
Superb service from start to finish. Quiet room, surprisingly large for London hotel. Lovely coffee machine Tassimo, only downside was that the cups provided didn't fit underneath (had to hold it at an angle whilst it dispensed). Would recommend if this location is right for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay

Posted Dec 17, 2014
Good helpful staff,very nice room.Bit of a walk from underground.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cornwall

Weekend visit to theatre land

Posted Dec 15, 2014
Pros: Hotel staff friendly and very helpful (particularly on reception) and accommodated every request.
Cons: Really small niggle but no breakfast tea in room and tea bags etc not replenished daily.
Location: Tate Modern just across the road and access over the millenium bridge direct to St Pauls Cathedral.
The location was perfect, on the tube line (southwark) so only a few stops from all london has to offer and a really nice stroll along the south bank to Westminster but in a quieter location so peaceful sleep! all areas of hotel were modern clean and tidy and privilege room with coffee maker etc was a nice touch. We arrived late on a friday and ate in the bar, food was freshly prepared, tasty and reasonable value. Staff were all helpful and special mention for the receptionist who managed to fulfill every request we had. Would thoroughly recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brighton

Great location, nice bar & friendly, helpful staff

Posted Dec 2, 2014
Pros: Location, staff & bar
Cons: Breakfast!
Location: Royal Festival Hall, National Theatre, Shard all close by
Two night stay - comfortable room in a great location to access the south bank & its attractions. Breakfast buffet was a bit of disaster though. No plates, no bowls & food running out too. Ok in the end but not a relaxing breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy Hotel for visit to London

Posted Nov 29, 2014
Pros: Good location helpful staff and clean room.
Location: Close to train and tube stations. Good location with eating places and shops nearby
Stayed for 3 nights for visit to London. Room a little small as we had a lot of luggage but OK