Ratings based on 654 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom dunstable

Good location but that's about it.

Posted Feb 16, 2015
Pros: Good location for a drink at the Shard and food at Borough Market.
Cons:
Location: Nice easy walk to the west end
My wife and I stay in this area of London about once every 3 months. This is the first time we have stayed at the Mercure in Southwark Bridge Road and probably wouldn't bother again. Our room, 206 was grubby. Will pay the extra £10-20 and stay in the Hilton next time, always good quality.
3 out of 5
Recommended
for Couples
by A verified traveler

good location for tower bridge/shard area

Posted Feb 16, 2015
Pros: the choice at breakfast and the location was good for what we were doing on this visit to london.
Cons: cleanliness of bathrooms
Location: close to shard, tower bridge, shakespeares globe, tate modern and borough market.
hotel is generally good but our room was definatley in need of a good clean and and some general maintenance eg new sealant in bathroom (it was black with mould) and replacement toilet ( part of ours was broken off on one side behind the seat area). the shower was awful more of a dribble that a shower, it took ages to rinse shampoo out! no curtains at the full wall height windows just venetian blinds with slats missing that let the light in when you're trying to sleep early in the morning and that give a terrible draft to the side of the bed that the window is on. the breakfast however was good with a great selection but there should be for the price! dont ask reception to arrange a taxi for you though they forget even though they ask for the address of where you're going; just flag one down yourself outside the hotel there are plenty
4 out of 5
Recommended
for Everyone
by A verified traveler

Good overall

Posted Feb 14, 2015
Pros: Location, very close to the south bank
Recently had a single nights stay here whilst having a weekend in London & overall the hotel is good with nice location & facilities, room we had was fairly compact but it was clean & comfortable. Staff were reasonably helpful but had one minor issue that let them down. We went out for dinner on the Saturday & I asked for a cab to be arranged which was clearly forgotten which resulted in us being late for our reservation but other than that everything else was ok. There is plenty of nearby parking available at reasonable rates also.
2 out of 5
by A verified travelerfrom Yorkshire

Great location, disappointing room

Posted Feb 1, 2015
Pros: Location, wifi.
Cons: Standard of classic rooms
Location: Perfect for Southbank, St Paul's and Tower Bridge
Great location and welcome from staff on arrival but classic room was tiny, cramped and very tired, obviously not been decorated or updated for many years. Stained carpets, dirt around skirting boards and tiling in bathroom, dirty stained bath. Noisy work being carried out before 9am didn't make for a relaxing stay. Didn't feel like a 4 star experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice for a short Trip

Posted Jan 30, 2015
Pros: free wifi. staff.
Cons: update the room. Feels old and dated.
Location: Hixster resturant. great bars near london bridge hotel. breakfast club is walking distance away. covent garden is a walking distance away.
Best part of the experience was the staff. So nice and professional. Accommodation was fine. The location was great. I recommend it for a short (7 days) business trip.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brussels

Hotel sympa

Posted Jan 30, 2015
Bonne situation et personnel parlant le français . Petit déjeuner tres complet
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yorkshire

Great location

Posted Jan 24, 2015
Pros: We like everything, nothing disappointed us.
Cons: Breakfast seemed busy on Sunday morning, staff coped well though but would go for earlier sitting next time we visit.
Location: We booked the hotel to be near the Shard. Our friends preferred to be close to Borough Market, as they know the district, bars and restaurants nearby.
A very comfortable and attractive hotel. Wider choice on breakfast menu. Hotel staff polite and bar service excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NEW YORK

Great hotel

Posted Jan 19, 2015
Great hotel nice location...only 1 thing local calls should be free
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

Zentral gelegenes Hotel

Posted Jan 4, 2015
Pros: Sehr schöne Lobby, es gibt dort immer wieder "Kleinigkeiten" zu essen (Obst, Kekse). Besonders lobenswert ist das nette Personal. Zimmer sind sauber.
Cons: Das Inventar hat die besten Zeiten schon hinter sich (Abnutzungen). Die Badezimmer sind dringend renovierungsbedürftig (sauber aber alt).
Location: Das Hotel liegt nur einen kleinen Sprung von der Themse und der London Bridge. Gegenüber Einkaufs- und Frühstücksmöglichkeiten.
Wir waren über Silvester in London. Durch die gute Lage war das Feuerwerk bequem zu Fuß erreichbar. Das Personal war unglaublich hilfsbereit und nett.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gewoon goed

Posted Jan 3, 2015
Bijzondere incheck met een tafel labtop en iPad was wel rommelig daardoor