Ratings based on 2,776 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
ありがとうございました。 きれいで良かった。無料で、アップグレードしてくれました。次回もぜひ、宿泊したいです。
3 out of 5
Recommended
for Everyone
by A verified traveler from sverige

Posted Jul 6, 2015
När vi checkade in fick vi reda på att wi-fi inte var inkluderat i priset vilket stod att det var när vi bokade. Men hotellreceptionisten var trevlig och löste det. Rummet var jättefint men det var inte bra städat ALLS! Det låg vatten kvar i vattenkokaren, en gammal tvål kvar i badkaret. Jätteäckligt!! Vi försökte då ringa till receptionen men det var ingen som svarade där. Frukosten första dagen var jättebra, vi fick sitta ir TT avskilt rum för själva 'matsalen' var så full. Så det var jättetrevligt! Men andra dagen var hemsk!! För mycket folk och för lite och okunnig personal. Jag fick vänta på mitt te i 30 minuter. Tråkig mat var det också! Det var en bra upplevelse, själva hotellet var bra men dålig städ och restaurangpersonal, det är något av det viktigaste på ett hotell så det borde de verkligen satsa på att bli bättre
5 out of 5
Recommended
for Everyone
by A verified traveler from York

Posted Jul 6, 2015
Lovely hotel in a nice area close to tube station, would definitely stay here again
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

It's alright

Posted Jul 6, 2015
Decor and comfort generally fine. No movies or great options on TV and can't link phone to TV. In a nice enough area but not much to do once it gets late.
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Very convenient hotel, clean and comfortable

Posted Jul 6, 2015
Pros: Comfort, cleanliness and convenience.
Cons: As commented, the receptionist could have been more welcoming - a minor improvement but first impressions can mean a lot.
Location: Very conveniently situated opposite Gloucester Road Tube Station, with access to many sites. There are plenty of places to eat and drink nearby.
The welcome was not particularly warm but everything else was excellent. Our room was quiet and very comfortable and clean. I needed to use the Business Centre and found the assistant efficient and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

good central hotel

Posted Jul 6, 2015
Pros: Rooms were clean and staff were all very good
Cons: Better air conditioning
Location: Near to an underground so has good transport links
Air conditioning poor. Rooms very hot in the warm weather. Can be noisy outside at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from rimini

hotel perfetto in tutto

Posted Jul 6, 2015
Splendida posizione in una delle zone più belle di Londra da dove si può Raggiungere qualsiasi altra zona.
4 out of 5
Recommended
for Everyone
by A verified traveler

great location in London.

Posted Jul 5, 2015
No access to WiFi and our refrigerator and hair dryer did not work.
3 out of 5
by A verified traveler from london, england

Rude staff, no service!

Posted Jul 5, 2015
When asking for a taxi they ignore you no help with luggage and bathrooms need upgrading. During 5 day stay, sheets were not changed just bed was re-made. I learned there are much better hotels in the area for this value,
3 out of 5
by A verified traveler from hong kong

Good location, clean room, but service not good

Posted Jul 2, 2015
Near underground and very convenient!The room was clean and tidy! But the attitude of the staffs were not good! We stayed here for 13 days, but no one greeting and not willing to serve ! As a 4-star hotel, we were a bit disappointed!