Ratings based on 867 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Excellent location ; poor maintenance & facilities

Posted Jul 29, 2014
Pros: Location
Cons: Maintenance of facilities, especially the air conditioning. Rooms need to be lit better. Phone charging points are away from the bed.
Location: Gloucester Rd station. Convenience stores - Waitrose, Tesco. Harrods nearby. Eating places - chinese, italian, indian, Garfunkels, KFC, Nandos, pubs
We had stayed here earlier so booked this hotel because of the location. Lots of eating places & Waitrose nearby and two steps from Gloucester Road station. Hotel was a disappointment this time. Quite a few issues : London was HOT in July and their air conditioning was kaput. We had booked club room but it was sweltering. They upgraded us to a suite but the ac was not functional there either - nor in the breakfast room. Rooms are very poorly lit. They need to revamp their facilities. We had booked a triple room through Expedia and paid full amount in advance - however, hotel system was not updated and they were charging us again for the third person. Only after we protested and showed Expedia receipt did they withdraw the charge. They have also started charging for keeping luggage in their store room 3 pounds per bag per night - even though we stayed with them & then came back after 3 days for second stay
4 out of 5
Recommended
for Couples
by A verified traveler from Belfast

Hot very close to underground.

Posted Jul 28, 2014
Pros: Room, Air conditioning, Handy to tube station.
Cons: Cost of drinks and food are extortionate.
Location: The Hotel is located in Kensington, a 5 minute jog from Kensington Palace Gardens. However the tube is required to go further afield.
POSITIVES: Nice Hotel which is clean, good spacious room and it has good comfortable beds and air conditioning. Staff are helpful and aim to please. The hotel is right across the street from Gloucester Road Tube Station which is really handy for getting around to any part of London. NEGATIVES: Only one thing that I found disappointing is the price of drinks at the bar, £9 for a glass of wine and almost £10 for a bacarrdi with coke. I would recommend purchasing your drinks elsewhere. Also breakfast is priced expensively, there is a coffee shop / eatery beside tesco which is 1 minute walk from the front door. They are very affordable and staff/service is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location in West London. Everything with

Posted Jul 27, 2014
Pros: Most everything
Cons: Bar choice of beers was a bit limited.
Location: Almost anything you want in London
Good, comfortable room (quiet which I like). Staff excellent throughout. Not one passed by without being pleasant. Excellent breakfast choice and staff..
3 out of 5
Recommended
for Everyone
by A verified traveler

Super Location at a good price

Posted Jul 27, 2014
The hotel was absolutely adequate. Decor probably needs updating but for the price the location was perfect for exploring Central London. Would go back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Good Hotel Near Gloucester Rd Tube

Posted Jul 25, 2014
Pros: Location
Cons: Cost of Breakfast
Location: West Kengsington, near Gloucester Rd Tube. Close to museums, parks, Royal Albert Hall, good restaurants
Stayed one night at this hotel as it's in an area of London I enjoying staying in. No problems at all with the stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina SK

Fine hotel in the heart of London

Posted Jul 24, 2014
Pros: Location, rooms, atmosphere.
Cons: Wifi!!!
Location: Tube station so all of London is near by.
Second time I have stayed at the Millennium Gloucester Hotel London. Very fine hotel. Quiet room, pleasant staff, hotel is only a few feet from the Gloucester tube station. Classic older hotel, very popular location. Wifi is quite awful and expensive. There is a weird voucher system for getting breakfast but the staff gave me breakfast free when I didn't have a voucher and the lineup at the front desk was long. There is also a 3 pound a day charge for storing a bag for a period of time. However, the important thing is it is a great place to stay in London.
2 out of 5
by A verified traveler from San Rafael CA

Dirty hotel, great location

Posted Jul 23, 2014
Pros: Location
This hotel needs a serious reality check when it comes to cleanliness and room condition. 3 lights out in bathroom, broken socket, broken lamp, dirty surfaces, nasty thick stains on carpet. Rude bar staff in main lounge. So rude we walked away and went somewhere else to drink. Great location and price is the ONLY upside. So if you don't mind dirty rooms, go for it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel

Posted Jul 18, 2014
Pros: the rooms were nice and breakfast was good
had a short stay here in June, hotel was nice and location was good. Gloucester Rd underground was closed which made it slightly more difficult. Hotel breakfast was fantastic, large choice and well cooked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great stay

Posted Jul 16, 2014
Hotel staff polite and welcoming. Always felt like a valued guest. Great family room with kingsize bed and proper single bed. Refrigerator and kettle with good selection of teas/coffees. All the toiletries you could need in bathroom. Fab large bath and power shower. Great location for Kensington Palace, Science, Natural History and V & A Museum. Good choice of eating places within a few minutes walk.
4 out of 5
Recommended
for Couples
by A verified traveler from Torquay, Australia

Our stay in London

Posted Jul 14, 2014
Pros: Proximity to Station, Food establishments, Nice big room, Working Air Con - It was warm in London!!
Cons: Check in system - the room has got to be ready. If you've just flown in and are a little exhausted, you look forward to a shower and a sleep!
Location: Natural History Museum walking distance, Cafes and food places, train stop.
We had a better experience at this hotel this time than what we had 8 days earlier. The room was much nicer than the club room (the club room cost more!!), the location was on the train station so access was terrific, plenty of eating places in close proximity, staff were terrific. One of the negatives was that we arrived at the hotel at 2200 hours and the room wasn't ready, we had to go and wait in the bar for an hour while they sorted it out. They offered a room with 2 single beds and we had booked a double which meant we had to wait. It's a little annoying when you're tired and the rooms not ready. I would stay at this hotel again.