Ratings based on 2,752 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Posted Jun 30, 2015
My stay was wonderful lovely friendly staff very clean and quiet rooms all round excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from adelaide

Great position

Posted Jun 30, 2015
Pros: Largest rooms in London.
Cons: Rooms need updating
Location: Excellent location to Tube and museums.
Stayed twice for 4 days at the start and finish of holiday in U.K.
4 out of 5
Recommended
for Everyone
by A verified traveler from LP

Muy buen hotel y bien situado y comunicado

Posted Jun 29, 2015
Muy buen hotel y bien situado con una parada de metro al volver la esquina. A un paso de Hyde Park y a 10 minutos andando de Harrods. Desayuno bufet muy completo. Amplia habitación y buena cama y todo muy limpio. Personal muy atento.
1 out of 5
by A verified traveler from Miami, FL

Nightmares all week long

Posted Jun 29, 2015
We were forced to stay cause they refused to refund us not even half of the total
5 out of 5
Recommended
for Everyone
by A verified traveler from Sutton Coldfield

Excellent location for visiting London

Posted Jun 24, 2015
Pros: There was nothing not to like. Public ares were delightful, staff were courteous and helpful. The bedrooms were lovely, linen and towels spotless.
Cons: I don't think there is much more they could do however I did think the cost of Breakfast was alittle high.
Location: The hotel is ideally situated to Gloucester Road Tube which gives you access to most of the sights and Westminster is only about 10 mins away.
This hotel is very luxurious hotel with everything you could need for a stay in London. Lounges, coffee shop and the bedrooms have everything you could possibly need from a Safe to an ironing board and iron and even things you may not have thought of. The staff were wonderful and nothing was too much trouble and they were very helpful and made our stay very enjoyable and we wished we were stying for longer. We hope to visit again later in the year and will definitely stay longer than one night. The decor in the public areas was beautiful and the flower arrangements were lovely.
3 out of 5
Recommended
for Everyone
by A verified traveler from oakland

Very close to the Underground.

Posted Jun 23, 2015
Upgraded to the club level. The club room was nothing special.
3 out of 5
by A verified traveler from Cincinnati, OH USA

Underwhelmed:

Posted Jun 22, 2015
Pros: Location and Humphreys.
Cons: Customer service levels, particularly at front desk Better technology for the rooms An internet that works, especially if you're charging for it.
Location: Good restaurants and close to Tube
First room assigned was too small for me. Got push back from front desk on changing, and when I did get my room switched, it was not much larger, nestled off in a corner room. Lamp did not work, paid for internet one day, it did not work. Electrical outlets were insufficient. To be fair, Humphrey's did a great job and the concierge team was decent. Last year, I had such a great experience, so I arrived this year with high expectations. As mentioned above, I was underwhelmed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
Cons: Free internet service.
We have been staying in London for thirty-five years and have often had difficulty finding a good hotel in a convenient neighborhood at a reasonable price, particularly in June when we generally go for business. This hotel, and its "sister" Millenium Bailey's, suit us well. We find the neighborhood particularly convenient as it is across the street from The Gloucester Road tube stop where the three lines we use most frequently all come together, so getting around is particularly easy from here.There are quite a few good restaurants a short walk away, and a number of London's best museums are also within easy walking distance. Everything we need is very handy.
5 out of 5
Recommended
for Everyone
by A verified traveler from milano

Perfet location in London

Posted Jun 20, 2015
Near the metro. Clean. Hospitality. Good breakfast. Big rooms. Good concierge service.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice location to shopping and resturants

Posted Jun 19, 2015
Love the area only thing the Internet was very slow at time.