Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cheshire

Well located hotel close to museums and tube

Posted Nov 23, 2014
A good hotel. Upgrading your room gets you access to the millennium lounge.
3 out of 5
by A verified travelerfrom Brighton

No lights, no plugs!

Posted Nov 22, 2014
Pros: Location and the bed
Cons: lighting, plugs and free wifi
The location was good and the bed comfortable. However there was no main light in the room which means leaving side lights on continuously or trying to find a switch in the dark. It was great to see a decent iron and board in the room but annoying that there was no suitable plug to use it. Bloody ridiculous. Horrible claustrophobic dressing/wardrobe ares too and no free wifi. Crap!
2 out of 5
by A verified travelerfrom London Gloucester Road

Hotel tired. Reception Staff and Concierge rubbish

Posted Nov 22, 2014
The hhotel has potential but some of the staff forget that they are there to help guests. Reception service was hard work and Conce re staff consistently rude over 3 days. Not enjoyable experience.
1 out of 5
by A verified travelerfrom London

Disappointing

Posted Nov 20, 2014
What surprises me most about this hotel is that nothing's complimentary. No free wifi nor water even the tap water classed as purified is £1.50 Rude reception staff where the policy is the customer is always wrong!!! Argh! The staff certainly are not encouraged to enthuse the customer back. Last minute booking bad decision stayed in cheaper better hotels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Excellent hotel with friendly staff

Posted Nov 19, 2014
Pros: Perfect for our needs. Close to the Underground station with bars and restaurants available in the hotel or nearby. Easy access to London.
Early check in available. Staff on arrival were very helpful and pleasant. All our requests were dealt with in a pleasing and friendly manner. Excellent breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
It was great, the hotel was clean and the staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location!

Posted Nov 18, 2014
Location is good with the underground, convenience store and even fast food nearby. Area is quite safe as well. Also within 10 mins walking distance to museums and parks
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

Great location

Posted Nov 16, 2014
Close to everything, the underground, restaurants, bars, and stores. Walking distance to Kensington palace. Room was great too.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Cardiff

Getting tired

Posted Nov 14, 2014
Nice hotel starting to get tired round the edges, rooms are not to the quality and standard the main foyer promise and you would expect to get for the money being charged. We had an outside room, the window was single glazed and didn't shut properly so it was nice to be woken by the local bin lorry emptying glass bottles at 7am.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stourbridge W. Midlands

WEEKEND VISIT TO LONDON

Posted Nov 14, 2014
Pros: It had a very nice feel upon arrival, and kept very clean, taxi right outside.
Cons: Nothing really
Location: The postion to the underground station was only a couple of mins away. Plenty of resturaunts in walking distance,shops just around the corner.
We were upgraded which was very nice, room lovely on the 5th Floor number 580. The only minor detail was that on a couple of lights around the room no bulb. The maids could check this out when cleaning the room. But saying that had a really lovely stay, and would not hesitate to stay again at the Hotel. All staff very helpful and nothing too much trouble. We arrived early (our room not ready) but were able to leave our bags in a secure area, this was helpful so that we could go sightseeing. Maggie M