Ratings based on 2,850 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, but now as posh as it tries to be

Posted Aug 1, 2015
Hotel was very nice and in an excellent location. I experienced a few problems at check in but they were resolved well. Would happily recommend it but only as I found a bargain price don't think it would be worth full price.
3 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Good location

Posted Jul 31, 2015
Pros: Location,location, location. Excellent breakfast, comfortable beds, concierges v. Helpful.
Cons: More flexible check in and out times.
Location: Lovely residential area with some historical houses and lovely private parks. Expensive hotel for people who like gardens,museums,parks and strolling
Stayed previously in hotel and wanted to return because bed suited, good supermarkets nearby and windows could be opened. This time room gloomy, an air conditioner near window, and plugs for kettle etc under a desk and hard to reach. Furniture and fittings starting to look tired. Windows now can only be slightly open (by law).. Staff did move me when I complained and new room more to standard. Seem very strict about checkin times even when rooms have been vacated early.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great spot

Posted Jul 30, 2015
Pros: Location was awesome for the tube station or to get a bike and ride or walk to Hyde park. Great local pubs for dinner.
Location: Location was awesome for the tube station or to get a " bike and ride" or walk to Hyde park. Great fun riding thru the park, highly recommend it.
We only had 4 nights in London and spent all of that time being Tourists. There is so much to see. We mainly did the hop on/off bus but say all major attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Ideal location

Posted Jul 30, 2015
Pros: Location, convenience of everything
Cons: Updating rooms a bit
Location: Nearby in walking distance...Kensington Gardens and Palace, Victoria and Albert Museum, Natural History Museum, many ethnic restaurants
Hotel is centrally located in beautiful area of South Kensington, near great restaurants, short walks from major sites of interest, around the corner from Underground Gloucester station, forty-five minutes from Heathrow by taxi or private transport. Room was comfortable, very clean, a bit dated, but fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect spot to use as a base.

Posted Jul 29, 2015
Comfortable, pleasant staff. Drinks not too expensive. Comfy bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

便利な立地

Posted Jul 28, 2015
どこに観光にいくにも便利な立地にも関わらず、非常に静かでゆっくりできました。フロントの雰囲気もよかったです。
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

アクセス至便なホテル

Posted Jul 24, 2015
Pros: アクセス
Cons: ホテル施設がやや古い
Location: ピカデリーラインの駅が最寄り駅なので、どこへでも行き易いです。
最寄り駅から5分程度。観光地が集まるピカデリーラインが通っていて、どこに行くにも便利。ホテル周辺にはパブやカフェ、スーパー(tesco,waitrose)などがあって良かったです。
3 out of 5
Recommended
for Everyone
by A verified traveler from さいたま市

地下鉄便利

Posted Jul 22, 2015
Pros: 地下鉄駅近い
地下鉄駅そばでどこに行くのにも便利でした 今回クラブダブルを利用しました ロンドンは料金が高いですね 期待は禁物 部屋は5階でした小さな窓がありましたが眺めは期待できません 朝食付きがコンチネンタルブレックファーストと書いてありましたが ブッフェ会場を案内されました 追加料金の請求があるのでしょうか ***
3 out of 5
by A verified traveler from derby

Nice staff shame about the rooms in need of refit

Posted Jul 19, 2015
Location: The location was great for the tube, it was just round the corner.
The air condition did not work. Reported it to reception twice with no results. The paintwork was very chipped and the room had a musty smell.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester

Visiting relatives.

Posted Jul 18, 2015
great care and helpful,, only ? Asked for double got 2 single beds.