Ratings based on 490 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

It's a nice hotel although little bit old

Posted Sep 14, 2014
Pros: The breakfast & the service
Cons: The rooms, it needs complete renovation .
Location: Excellent location
Nice but a bit old, v good service , nice breakfast .
3 out of 5
for Everyone
by A verified traveler from Oman

Manager needs to learn how to manage

Posted Sep 1, 2014
Pros: Great Location
Cons: the manager
Location: Oxford street, many areas around mayfair walking distance
Overall, the say was okay although the bed sheets were never changed for 9 days, it was just tidied up as if guest wouldn't notice. The rooms were a little small however the beds and pillows were comfortable. There was a major incident that happened that really put my perspective of this hotel down and it was the reception manager. All the staff other than the reception manager were extremely polite and helpful at all times. The manager was trying to double charge us for the rooms when we kept telling him that that pre authorization made on the card when we first checked in was already approved by one of the other staff. He tried to charge us an extra 979 pounds for the rooms and the charges, when the amount was already taken out and approved. He kept trying to change his story making up excuses like they don't accept debit cards (even thought we paid in full amount using a debit card when we checkin in from the other stuff) and then that story changed to he will have to charge us extra to use the debit card. Long story short, his tone of voice and his hostility was very unprofessional and it was extremely obvious that he was trying to rip us off
3 out of 5
for Everyone
by A verified traveler

Perfect location to get around

Posted Aug 30, 2014
Hotel staff were excellently trained and well mannered, expcept for one guy who was probably having a bad day The location is perfect to get around, about 10 minute walk to oxford street and most other area
3 out of 5
by A verified traveler from Boston

Rooms very worn and tried

Posted Jul 23, 2014
Rooms are worn and tired. This property needs a serious renovation. Aside few this the staff was very nice. Also visited the restaurant/bar and it was very new and modern. I would recommend it. Regarding my room, the carpets were faded, wallpaper was pealing. furniture stained, ceiling had water stains and mold in the bathroom. Property is in nice location but be prepared for old rooms.
3 out of 5
by A verified traveler from west midlands

Tired looking !!

Posted Jul 16, 2014
Pros: Good location
Cons: Decor in general very tired looking
Location: Very Central,Hyde park
Hadn't stayed here for sometime and wouldn't rush back, the hotel decor looks tired and needs refurb, the floors to the rooms looked worse with threadbare carpets in parts, and paintwork in need of new paint , disappointing for what they charged , one consultation is it's location as I was on business great and very central , one night was enough sorry to say .
4 out of 5
for Everyone
by A verified traveler from chester

Free upgrade

Posted Jul 14, 2014
Checked in early with no probs and left our bags in storage for the day! An excellent free upgrade when we picked our key up later - nice to eat the upgrade free that they had offered us at a charge only hours earlier!
1 out of 5
by A verified traveler from Stuttgart

i did not like the hotel at all

Posted Jul 6, 2014
Pros: nothing to be liked
Cons: staff, room, AC, elivator, doors, resturant etc
Location: good location
bad experience from day 1 as my room was not ready and after an hour they provide me with a very small room with broken door locker and the A/C was not working. i tried to contact they but they did not help me at all. they came to my room @ 1 AM to fix the door locker. alot to say but i did not like the hotel at alll
4 out of 5
for Everyone
by A verified traveler from ff

Nice hotel close to all shopping area

Posted Jul 3, 2014
Nice hotel and good loby with great staff very helpful and the location of hotel near all attraction and shopping areas.
5 out of 5
for Everyone
by Narissa from South Africa

Well located for business and leisure

Posted Jul 1, 2014
Pros: As a business traveller, it suited my business needs. I was most impressed by the Millennium Lounger which allowed me to hold my business meetings .
Cons: Menu choices for room service and the toiletries in bathroom.
Location: Conveninet for public transportation and shopping.
I was most pleased by my choice of this hotel. I have no complanits.
4 out of 5
by A verified traveler

Rooms need updating.

Posted Jun 19, 2014 on Hotels.com
Overall it was OK..