Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
57% of guests recommend
3.3 Room cleanliness
2.9 Service & staff
2.4 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Convenient for carnival

Posted Sep 7, 2014
My single room was tiny, must have been a cupboard in a previous life.
2 out of 5
by A verified traveler from Oxfordshire

The pillows were cheap and thin, bed old.

Posted Sep 5, 2014
Cons: Replace carpet in entrance hall, brighten dingy breakfast room
Location: Ideal for buses.
It wasn't dirty but not a very pleasant entrance. The staff were friendly and we skipped breakfast as the impression of the room was depressing and it appeared to be cheap i.e . cornflakes in a press button dispenser, tinned fruit salad.
2 out of 5
by A verified traveler

Posted Aug 13, 2014
Massively overpriced for what you get, good location though.
3 out of 5
by A verified traveler

Insecure

Posted Aug 11, 2014
Pros: Staff is friendly
Cons: room condition
Location: near Notting Hill Gate Tube
Was staying at a basement room. When we first step in and draw the curtain, was amazed that the window was not closed. Even when we closed it, it seems that it can be easily break it from the back alley (Street level).
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel close to Kensington Palace

Posted Jul 22, 2014
Pros: Great location and nice views. Easy to get to anywhere in London from here.
Cons: After a long day exploring London, it was difficult climbing the long flights of stairs to our room on the top floor. Would be nice to have a lift.
Location: Bayswater has excellent restaurants, Notting Hill and Portobello Road around the corner, Hyde Park and Kensington Gardens across the street.
Clean hotel in an excellent location. Close to Portobello Market, Hyde Park, Bayswater and Kensington Palace and Gardens as well as the tube station. Loved the views from the room at the top of the building. Be aware that there is no elevator. Still we loved our trip and it was a great value for the money.
2 out of 5
by A verified traveler from Sydney

Not the place to stay

Posted Jul 14, 2014
Pros: Location
Cons: Ventilation Breakfast poor. Milk and sugar jugs sat on top the toaster so they could heat up?? and they did. Room cramped.
Location: Hyde Park
Had to produce my passport on booking in???? This was not required anywhere else in England or Scotland. Our room was like an oven. No air! Only had 2 skylight windows to let air in. This allowed grit, dirt, leaves etc to fall over the bed below when the skylight windows were opened. You could fit the shower cubicle inside a telephone booth. Virtually no Parking
2 out of 5
Recommended
for Everyone
by moon from UK

My stay summary

Posted May 31, 2014
Pros: Great location.
Cons: Improved plumbing.
Location: Kensington Palace. Car park close reasonable for stay.
Hotel in great location. In the middle of refurbishment. Sink blocked and with small sink the tap was too powerful and sprayed. Unfortunately room had no windows - only skylight.
4 out of 5
Recommended
for Everyone
by A verified traveler

great location, clean and nice

Posted Apr 21, 2014
A perfect hotel great price small and cozy, perfect for the price. Beautiful location !
4 out of 5
Recommended
by Anthony michaelides from Florida

Posted Apr 3, 2014 on Hotels.com
Very satisfied and excellent value for money. Will definitely be staying again. Very courteous staff.
2 out of 5
by silvia, 27 from london

Small room,rude and useless employees in reception

Posted Mar 18, 2014
I'm working in a hotel and for sure this hotel it must be rated as pension or hostel. The room was very tiny with one small double bed for me and my mum instead of two. The room size is againts the law for security reasons and we dont even have a telephone in the room so we have to go downstairs 3 floors for everything we might need because there were not lift. The receptionists were so rude and unhelpfull but the good thing is that it was clean at least.