Ratings based on 1,377 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2015
Was a beautiful view at a great hotel. Would stay again enjoyed every moment of rest had hear.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkshire

Great location, pay for parking, bad sofabed

Posted May 19, 2015
Pros: Beuatiful lobby and location
Cons: sofabeds definitely need upgrading
Location: Central London
This is a lovely hotel with fantastic access to everything, really nice views from the room being right on the river. The sofabed was not a very comfortable bed to sleep on and we woke up aching from it. Considering we paid for the extra bed it would be nice to have got a real bed. Staff were really nice and friendly, the hotel itself is beautiful. nice bathroom facilities
4 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

Posted May 18, 2015
Buona soluzione per le famiglie. La zona è carina e tranquilla e ben collegata al centro attraverso la linea DLR. La camera per 2 adulti e 2 bambini un po' piccola ma funzionale. Il WC è separato da lavandino doccia e vasca. La colazione è cara ma abbondante e varia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel...

Posted May 13, 2015
Would stay again, beautiful hotel next to river side.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Vanaf openbaar vervoer te voet goed bereikbaar.

Posted May 11, 2015
Pros: De ligging, rustig en gaf een veilig gevoel als je s'avonds vanuit de stad terugkwam, en gebruik had gemaakt van openbaar vervoer.
Cons: N.v.t.
Location: Een groot winkelcentrum en tentoonstellingsruimte, in de naaste omgeving.
Prima modern hotel, zeer vriendelijk bedienend personeel. Goed en uitgebreid ontbijtbuffet. Menukaart was uitgebreid, eten was van goede kwaliteit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not usual novatel standards

Posted May 6, 2015
Pros: Not much, everything was ok but nothing particular i liked
Cons: the toilets and parking
Location: location is good close to everything
Generally ok, however very annoyed that no parking was available as the hotel was advertised as having parking and its the reason i chose it. got there to be told parking full - not acceptable. if you have limited parking, it should be advertised as 'parking subject to availability'. All hotels i've booked that advertise parking have always had a space for someone thats booked a room. Regarding room, the toilet was terrible - for a start it was just a toilet and nothing else, the sink and showers were in another room. also it was so small that when you open door (inwards) theres barely enough space to get in as the toilet itself is right there, so makes it very awkward to get in and close the door. also very poor and unhygienic that you have to go out into another room to wash your hands. Also a £3 charge to bring something to your hotel room, ridiculous! I've not come across a hotel that charges £3 for room service, surely if your staying in a hotel paying £150 you expect a cup of tea or coffee to be delivered to your room for free (obviously you pay for the coffee) but not £3 for someone to bring it to your room. I'm sure I've never paid this before even in basic hotels like ibis and premier inn.
3 out of 5
by A verified traveler

Nice hotel, housekeeping needs checking better.

Posted May 5, 2015
Nice hotel, just missing out on the small details on the basics like refreshing the tea, coffee and sugar daily, and giving you more plastic glasses. Also when you are booking for 4 people in a room would be nice to get 4 glasses and 4 mugs and enough sachets for everyone. By the time we'd noticed and wanted our morning tea it was too late to request more before checking out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
ben servito dai mezzi pubblici. Personale cordiale e sempre a disposizione degli ospiti.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bristol

Overnight stay for concert at the O2

Posted May 4, 2015
On arrival parked car in secure car park, great value for overnight guests! Great location for exploring! Room was AMAZING! Perfect weekend away!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newbury UK

Close to Excel and DLR link

Posted May 2, 2015
Pros: Close to Excel
Cons: Parking availability and competitive pricing to local car parks
Location: Good restaurants in area. Emirates skyline.
Stayed for London Marathon.Visited the expo at Excel a couple of times on the Saturday. Close to DLR link to access points to support friends running London Marathon