Ratings based on 1,266 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Great hotel for an airport stay

Posted Jul 28, 2015
This is a very well appointed hotel in terms of cleanliness and size of rooms. The only downside is the price of food in the restaurant. Evening meals are expensive however the breakfast buffet was good best if you can get it included in your room rate. If you buy it checking in it was 11.20 GBP at the restaurant it is over 16 GBP. if you have three or more people take a taxi from the airport it will be cheaper than a hotel shuttle for three. It was 12 GBP and took only five minutes with no stops. Hotel has a nice gym and pool staff were very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gut gelegenes Hotel, gutes Preis-Leistungsverhält.

Posted Jul 27, 2015
Pros: Sauberkeit, Freundlichkeit
Location: Flughafen, gute Anbindung an Flughafen und öffentliches Verkehrsnetz.
Städtereise mit Kindern, Sightseeing und Shopping, guter Kompfort und Sauberkeit im Zimmer
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Pros: Pool, Frühstück.
Städtetripp nach London mit Family. Das Hotel war ideal für uns. Das Preis-Leistungsverhältnis ist okay. Bus und U-Bahn gut miteinender abgestimmt.
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Good service, poor food

Posted Jul 22, 2015
Pros: Service, facilities
Cons: Food quality
Location: Convenient to airport via bus(£4.5)
Everything good except our food, not very good food. Convenient to airport, good facilities, good staf.
4 out of 5
Recommended
for Families
by A verified traveler from Toronto, Canada

Exellent hotel for a family stay close to Heathrow

Posted Jul 19, 2015
Pros: Facilities, dining, room with 4 people, airport shuttle
Cons: bathroom a bit dated
Location: Good proximity to Heathrow airport
Our family (2 kids 2 adults) enjoyed our stay - great location and facilities at a reasonable price. Close to Heathrow, with half hourly shuttle service. Food was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Aix en Provence

Bel hôtel. Confortable. Navette Hop pour l'aéropor

Posted Jul 19, 2015
Pros: Confort, équipement. Petit déjeuner très copieux (en supplément).
Cons: Le prix des bouteilles d'eau du minibar est exorbitant.
Hôtel d'étape entre 2 vols. Très pratique. Confortable et bien équipe. Le personnel parle français. Le petit déjeuner, en supplément, était très copieux et très bon. Bon système de navette (payante) pour l'aéroport.
1 out of 5
by A verified traveler from Kansas City

Posted Jul 16, 2015
Charged for two rooms when the hotel refused to cancel a mistake on their part.
3 out of 5
Recommended
for Everyone
by A verified traveler from 東京

空港に近い

Posted Jul 12, 2015
Pros: 特にない
Location: 空港に近いがターミナル4,5の場合は空港南のホテルの方が近く便利
空港に近いのが便利。それ以外は特に特徴はない。 地下鉄に乗るには送迎バスで空港へ行くしかないが、それが5ポンドと高く観光やビジネスの拠点として使うには不便。 あくまでも空港利用のために1泊するだけのホテル。
2 out of 5
by A verified traveler

Posted Jul 12, 2015
Cons: Needs to be renovated
The rooms need to be renovated. The food in the restaurant was disappointing and overpriced and the service was very slow. The carpet in our room was wet and we had to ask for towels to put on the floor.
1 out of 5
by A verified traveler

You get what you pay for!

Posted Jul 10, 2015
Pros: Lobby
Cons: Cleaner, better bathrooms, accurate taxi prices, more space. Horrible for two adults & two small children. We are so thankful we only stayed 1 night
Location: Heathrow Airport
This place was filthy, small, and disappointing. The toilet is in a separate area far from the sink. The bathroom sliding doors don't close which makes it difficult to shower or get ready when you have children or co-workers with you. That was ridiculous. The room obviously had not been vacuumed in a while. We are not interested in staying at Novotel again regardless of the price. Waste of money and very poor accommodations. Also, be careful because the hotel has relationships with the taxi drivers and quoted us a fixed price and then changed it the next day.