Ratings based on 640 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

convenient airport hotel

Posted Jul 23, 2014
Pros: As above
I have stayed several times at this hotel. It is comfortable and efficient and has been useful either before an early morning flight from Heathrow or following a late arrival. It is well connected to all the terminals by the "Hotel Hoppa" Buses H1 and H51. I like the Mirrors restaurant at the Novotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel close to airport

Posted Jul 22, 2014
Nice hotel, clean and comfortable. Restaurant prices are a bit steep - 16.95 pounds for continental breakfast, so we passed. Hoppa bus ticket machine in lobby was broken, had been for a few days apparently, so had to pay driver which cost more. Would recommend hotel for stop over to airport.
5 out of 5
Recommended
for Families
by A verified traveler from SF, California

Nice little airport hotel!

Posted Jul 21, 2014
We had a very pleasant stay at this hotel. Staff goes above and beyond to be helpful and pleasant. Very child friendly hotel. Pool and breakfast buffet alone are worth the stay! Close to airport, but also close to busstop (hop on line 222 right outside hotel to connect anywhere in London!) Best airport hotel we've ever been to.
3 out of 5
by A verified traveler

Hotel close for travel plans

Posted Jul 14, 2014
Pros: Room was ok
Cons: English from overseas staff.
Location: N/a
Only there one night, declined breakfast @ £16 per person!!! Went for a drink ordered white wine spritzer and a pint and was charged £12.20. Complained later as I was overcharged and was declined a refund as I paid on card!! Couldn't have a swim as I was on my own and no one else in pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Nice Airport Hotel

Posted Jul 11, 2014
Nice hotel convenient to Heathrow. You can take the Hoppa Bus from the hotel for 4.5 pounds. There is a ticket machine in the lobby. The ride took about 20 minutes to Terminal 5 and runs regularly. The front desk has a timetable. The pull out couch was already made up as a bed for our kids which is always a nice thoughtful touch. Breakfast was fair.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

This is our third stay at this hotel!

Posted Jul 10, 2014
Keep coming back as it has been a consistently good hotel to stay in prior to our return flight home. Love the beds, really comfy. Restaurant is great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stop over!

Posted Jul 8, 2014
Pros: Friendly staff and impressive foyer.
Cons: Although the family rooms are adequate, a little more space would be fantastic.
Location: Close by for all terminals for Heathrow airport, especially 1 and 2.
Warm friendly staff and a hotel group we have used before although not this particular hotel. We travelled with our two children and the sofa bed on this occasion was bigger than the one previously experienced in Scotland. It was only a stop over and the location was good for terminal 5 and even closer to the other terminals.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Would recommend

Posted Jul 5, 2014
Nice hotel with American sized rooms. Very good beds. Ate at the hotel restaurant out of necessity since we had no car and there is nothing around, but it was good and reasonably priced. One thing to note: there is no free shuttle to airport. It cost £5 per person either way.
1 out of 5
by bhav from leicester

No swimming pool and no eggs for breakfast

Posted Jun 23, 2014
Pros: no much
Cons: customer service and bar facilities especially breakfast
Location: Heathrow
We had a disappointing stay last weekend with no notice of swimming pool closure on expedia website and we prepaid breakfast with no eggs and vegetarian sausages at 10.30 am - they could not be bothered to get more eggs?? No children gifts as per broucher? Using meat spoons for vegetarian food? No way this is four star?
4 out of 5
Recommended
for Everyone
by Dave from London ON canada

We were to fly out of Heathrowe the next morning

Posted Jun 9, 2014
Pros: Close to the airport
Cons: We would have liked Breakfast included in the room rental cost
Location: We were only there for the night and did not take in any sites
We wanted to be close to the airport and knew that there was a shuttle from the hotel to the airport. We enjoyed our stay. The food was good but wished that the cost of breakfast was included in the cost of the room.