Ratings based on 683 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from sk

Stayed night before early flight

Posted Aug 19, 2014
Took own food from M & S there was microwave in room . Clean quiet . No shuttle bus to airport use Hoppa service for $9 return cash only on bus .
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel, close to Heathrow

Posted Aug 18, 2014
Nice hotel. Staff was friendly, helpful. Room was smaller than expected but clean. Regular shuttle (Hoppa) to Heathrow provides easy access to the Tube and Heathrow Express. Would recommend to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport. Staff is excellent.

Posted Aug 17, 2014
Pros: Quiet
Location: Close to the airport
Very comfortable and great breakfasts! The staff did bookings for us and were very helpful with our London visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from washington, DC

A perfect airport hotel

Posted Aug 16, 2014
It went beyond my expectation overall. A perfect hotel for families with young children - kids stay and eat free. Friendly and helpful staff. Good breakfast. Another tip to consider is to use hotel arranged airport taxi/carservice. I feel it's much better value than the Hotel Hopper or a regular taxi: Hotel Hopper costs £4.5 one way per adult (plus scheduled wait time); a regular airport taxi costed me £14; instead, through Novotel arranged car service, it only costed me ( 2 kids) £10, exactly as staff informed me.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wiltshire

Great stop over

Posted Aug 16, 2014
I booked the hotel due to the easy travel into London for a theatre trip with my son, hotel staff were excellent really helpful. It was nice to have use of the pool not huge but was warm and ideal for both adults and families, there was kids area including Xbox! I would definitely use this hotel again hopper bus direct to airport to pick up tube straight into centre of city or 10 mins drive to Osyerly tube station with car park.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Aug 11, 2014
We stay in this hotel second time. We liked it, very clean, modern, good restaurant, excellent breakfast. We recommend this place to everybody who needs to be close to terminal five
4 out of 5
Recommended
for Families
by A verified traveler from California, USA

Pleasant surprise

Posted Aug 11, 2014
Pros: Child-friendly dining and facilities. Cleanliness and "airy" feel of the ground floor.
Location: Can't really comment: it was near Heathrow, which was the primary factor for this booking.
After a two week driving tour with four children, we just needed a place to bunk down before our long flight back to the US. The Novotel surprised us with its kid play area (including Wii), good food at the on-site restaurant, free breakfasts for children with the purchase of adult breakfasts, good bed and showers. What was a practical choice resulted in a very good way to end a holiday. Would go back.
3 out of 5
by A verified traveler from London

Requires effort

Posted Aug 8, 2014
A constant issue with housekeeping. The slowest WiFi I've ever experienced, I guess this is why it's free, although you can pay to get real WiFi if you want.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean nice, location not good

Posted Aug 5, 2014
The room is great and hotel looks great. Location is very bad and difficult to reach there ; wifi is free and fast ; the meals are very expensive; you will have no where to buy anything except buying things in hotel ;
3 out of 5
Recommended
for Families
by A verified traveler

it's fine for an overnight

Posted Aug 4, 2014
Cons: go for the upgrade. traveling with kids and super-crowded in a regular queen with pull-out.
It was fine. Too crowded. Nice pool. A good place to rest before long flight.