Ratings based on 1,241 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Ideal for an airport hotel. Great facilities. Would happily stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Elgin, IL

Nice hotel. Worked for our one night stay.

Posted Jun 30, 2015
My family of 4 stayed here just one night as we layed over between flights back to the states. Very clean. Very friendly staff. Great price made several months in advance. The rooms are a bit small. All hotel restaurants are very expensive. If you don't mind a 12 min walk I recommend eating at The Plough. It's just along the west side of the neighboring Holiday Inn. Great food! Plentiful plates. Reasonable prices.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2015
Pros: location to the airport
Location: There was not anything to do
Arrived 11:30 am told room not available yet. She would let us know when one available. Sat for 3 hours waiting and then asked and finally one available. Did not see many people around checking out.(They had already left) Do not know why we could not check in or she should have told us room will not be ready until 2 or after. Seemed like one was to come available shortly after we arrived. We waited in the lobby and I asked once if room ready at the 2 hour mark. She never did acknowledge she knew who we were when we did check in but she told us she would let us know and we sat close by the desk waiting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel acceuillant

Posted Jun 26, 2015
Pros: La piscine, la convivialité.
Cons: Que le personnel parle français
Le personnel est très professionnel. Le prix du séjour à l'hôtel était correcte.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Jun 21, 2015
Nice hotel right by Heathrow. Bar was nice. Breakfast seemed extremely overpriced so I just got food at the airport. Overall good experience. Very nice staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Best feature of this hotel was that it was clean.

Posted Jun 17, 2015
Pros: Clean.
Cons: Nothing, as it was typical of a Novotel.
Location: We did walk to Simpson, about 20 minutes away, and it was a typical English village. Not much happening. We also walked about an hour to West Drayton.
Clean and comfortable were important to us, and it was that. All of the hotels in the area are served by scheduled bus transit for 5 pounds a person each way between the hotel and the airport. For 9 pounds you may purchase a round trip ticket. If you are going to the London add another 10 pounds for a round trip Underground ticket. Had that been known to us, we would have stayed in the city center for a few pounds a day more for a hotel, and 15 pounds a person less for transportation. If, however you are making only a few trips to London city center, or are just passing through, the Novotel is an excellent choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Staffordshire

Modern, convenient and friendly staff

Posted Jun 15, 2015
Pros: Staff, foyer, comfortable bed, quiet.
Cons: Odd that the connecting door to the next room did not seem to be lockable. Would definitely prefer cheaper parking for longer stay guests.
Location: Near the airport and the M4 motorway - nowhere near shops or facilities. Great for easy access to Heathrow, Windsor or Legoland
The foyer of this hotel is very impressive and the room itself was pleasant. Not too keen on the separate toilet, but it was not a real issue. Liked the amount of space and the desk size, which was great for working. The free wi-fi worked well but was not too impressed by the £10 per night parking charge. Breakfast was not included in my room rate and I thought £16.25 was rather expensive - the hot breakfast was really only just warm, but the fresh fruit was nice. Tried the buffet one evening and found that much better value at £14.99. The leisure facilities looked nice, but I did not have time to try them. The staff were all helpful, smiley and friendly. Would definitely come again if I could get a good deal on the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Pros: Proximity to London Heathrow
It was a pleasant stay and conveniently located near London Heathrow. The Wi-Fi service was good and the food was OK.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stuttgart

Perfekte Lage für frühen Flug

Posted Jun 7, 2015
Pros: Abendessen, Kinderspielraum, freies wi-fi
Location: Heathrow, ca 15 min. entfernt mit dem Hotel Hopper Bus (da vorher noch ein anderes Hotel angefahren wird).
Wir haben die Nacht vor dem (sehr frühen) Abflug hier (statt in der teuren City) verbracht. Mit dem Hotel Hopper Bus Bus vom Terminal 2 Busstop 9 und 10 schnell zu erreichen. Kostet 5 Pfund einfach, 9 Pfund hin und zurück (Kinder frei). Im Hotel sagte man uns, das Taxi würde 10 Pfund einfach kosten, wäre also auch eine Alternative (Preis haben wir aber nicht überprüft, da wir das Hin-und zurück-Ticket bereits erstanden hatten). Abendessen im Hotel war für englische Verhältnisse wirklich okay und relativ günstig. Zimmer naja, aber war wirklich in Ordnung für die späte Anreise und frühe Abreise. Wir würden jederzeit wieder buchen (für eine Nacht).
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
Trotz Buchung eines Zimmers für das wir pro Tag 25 Euro mehr bezahlt haben, wurde uns ein normales und kleineres Zimmer übergeben. Keine Info über anfallende Gebühren erhalten. Nach Bezahlung der Kaution wurde uns keine Quittung übergeben (Achtung: pro Nacht werden 50 Pfund verlangt). Bei Check-out wurden wir von anderem Personal bedient dadurch hätten wir unsere Kaution fast nicht mehr erhalten, da er davon keine Ahnung hatte. Auch im PC war anscheinend keine Info hinterlegt. Trotz allem konnten wir uns über unser Zimmer nicht beklagen, es war sauber und modern eingerichtet.