Ratings based on 1,112 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Mar 25, 2015
Rooms were very small. Hotel is quite far from the airport. Takes 20+ mns on the bus
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom UK

Good for stop over at the airport

Posted Mar 25, 2015
Stayed here before an early flight. Was clean comfortable and did the job.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oakville, ontario

Posted Mar 22, 2015
Pros: Efficient check in and good breakfast options. Family room is great when travelin with kids.
Nice hotel Convenient to airport. Good shuttle service. (Cabs are pricey...)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bath

Novotel Heathrow

Posted Mar 22, 2015
Pros: X
Cons: X
Location: X
Great room, attentive reception. Good for hopper transfer to Heathrow. Good pub the plough 5 mins walk away for food
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Posted Mar 21, 2015
This hotel was extremely clean and pleasant to stay at. We were able to jump on the nearby underground and visit London for the day before flying home to Florida.
4 out of 5
Recommended
for Families
by A verified traveler

Novotel near Terminal 2

Posted Mar 18, 2015
Pros: location and moderate price
Cons: carpets in public areas should be replaced
Location: near terminal 2 and good for overnight stay
Recetion staff greeted us with enthusiasm and made arragement for taxi next morning which was only 1 GBP more than the shuttle bus and was direct. The food was very good and the prepaid buffet breakfast had many choices with good coffee.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

空港から近い綺麗なホテル

Posted Mar 18, 2015
部屋も綺麗で設備もよかったです。バスの本数も多く空港へのアクセスがよかったです。wifiが繋がりにくかったところが困りました。
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is very nice. Close to Heathrow airport

Posted Mar 17, 2015
Pros: Hotel was nice and clean
Overall, we are pleased with Novotel. Great staff and service.
2 out of 5
by A verified travelerfrom Hitcham, UK

not a happy camper

Posted Mar 2, 2015
Cons: staff training
supposedly sold out - would not honor booking and downgraded us. wouldn't issue any type of refund - only an offer to send us to another hotel (flight departed in five hours) after the fact offer of upgrade if I return - don't think so...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice but cold room

Posted Feb 25, 2015
Pros: Modern, clean, convenient to get HOPPA bus to Heathrow.
Cons: Heating system
Location: Get to and from Heathrow Airport
Fast efficient check-in, nice lobby, nice modern room, but the room was very cold. We turned up the temp but did not hear the heat come on. We called and someone came very quickly, turned it up higher, and told us to wait 10 minutes. It did not get any warmer, so they moved us to another room which was also chilly but warmed up somewhat eventually. I still kept my down coat on top of the comforter all night for extra warmth.