Ratings based on 1,020 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice but cold room

Posted Feb 25, 2015
Pros: Modern, clean, convenient to get HOPPA bus to Heathrow.
Cons: Heating system
Location: Get to and from Heathrow Airport
Fast efficient check-in, nice lobby, nice modern room, but the room was very cold. We turned up the temp but did not hear the heat come on. We called and someone came very quickly, turned it up higher, and told us to wait 10 minutes. It did not get any warmer, so they moved us to another room which was also chilly but warmed up somewhat eventually. I still kept my down coat on top of the comforter all night for extra warmth.
2 out of 5
by A verified travelerfrom Toronto

Will never stay again.

Posted Feb 24, 2015
No heating, fire alarm going off. Very uncomfortable stay.
1 out of 5
by A verified travelerfrom San Francisco

zero customer service

Posted Feb 24, 2015
My flight was delayed two hours and baggage was further delayed to the point that hotel shuttles at Heathrow had stopped running for the night. Underground was the same. The waiting line for taxis was interminable. But the Novotel staff didn't care that I couldn't get there. They stuck with their policy. "No Cancellations". Not the kind of welcome Id expect from an airport hotel. I'll never stay at a Novotel again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom liverpool

One night stop for local area

Posted Feb 24, 2015
I was very impressed with much about the hotel the staff were friendly and helpful. The room was really comfortable and generally clean. However, the toilet was blocked so we were immediately confronted with a very smelly and dirty toilet. This seemed to be in stark contrast to the clearly high standard that was presented. It was dealt with promptly however, and so didn't unduly affect us the rest of the time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cheltenham

Great for early flight

Posted Feb 19, 2015
From arrival a great stay and perfect for what I needed. Stayed on my own with two small children for an early flight the next day. The welcome was perfect, room service great and we felt very well looked after (play room shown etc). Will def. stay again if flying early and also considering this lovely hotel for our next trip to Legoland. For the price paid it was perfect and really helpful, enthusiastic and polite staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milton Keynes

Everything was perfect but the price!

Posted Feb 17, 2015
Had such a enjoyable stay! I would happily go there again. Pros: Everything was such a good vibe, The rooms was well laid out. The staff was extremely polite. The food was delicious. Quick and easy clock in & out. Cons: The swimming pool was really nice and relaxing but wasn't the biggest :( The prices of things was extremely high. Other than that was a pleasure to stay there
5 out of 5
Recommended
for Everyone
by A verified traveler

great stopover

Posted Feb 11, 2015
The hotel was excellent in every way! The breakfast was one of the best I have enjoyed recently and that includes the 28 day cruise we were flying back from.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Castlerock, UK

Comfortable airport hotel

Posted Feb 9, 2015
Pros: Room Space/price ratio is good.
Cons: Restaurant staff need better training re. service and attention, especially how to serve drinks.....and in appropriate glasses.
Location: N/A
Met expectations in every way for a one night stay prior to flight.
3 out of 5
by A verified travelerfrom Auckland NZ

Standard Airport Hotel

Posted Feb 7, 2015
Pros: Near the airport Heathrow.
Cons: Good front of house people.
Location: You can get a 222 bus to Uxbridge one way and Hounslow the other and both these places have shops and train stations.
Helpful staff and pleasant ambience.Good spacious room and bathroom. Swimming pool was not available the days I was there, which was disappointing. Breakfast was cold and so was the coffee, in fact the food was tasteless expensive and disappointing for a hungry traveller. No cafes near by so they have you over a barrel. Will not stay there again Even though I have enjoyed it in the past.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom heathrow

A nice hotel with easy access to the M4 motorway

Posted Feb 3, 2015
I didn't have a chance to use the facilities, but I enjoyed my time at the hotel.