Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from England

One night stay

Posted Jul 27, 2014
Stayed here for one night, fantastic hotel,clean tidy and very friendly helpful staff . ill stay again;-)
4 out of 5
for Families
by A verified traveler from Perth Australia

Good location

Posted Jul 22, 2014
Pros: Location, so close to good tube, and sites
Cons: bigger rooms please
Location: Tower Bridge, Tower of London, excellent Thames walks Great location.
Great location for family ,we squeezed our two kids 6 and 8 with us in one room
5 out of 5
for Everyone
by A verified traveler from leicester

Tower bridge London

Posted Jul 21, 2014
Family of four in London for a wedding. Had a fantastic stay, the hotel exceeded our expectations. The staff were so friendly and catered for our every need . Our next stay in London will be at novotel Tower Bridge again
4 out of 5
for Families
by A verified traveler from Toronto, Canada

Excellent location for families.

Posted Jul 20, 2014
Pros: Location, location, location. Plus 3 beds for a family of four made getting a good sleep a definite plus!
Cons: The trundle bed was abit small and hard but had nice linens and duvets.
Location: Everything is closeby, and easy travelling via the tube.
The hotel is located very close to the Tower Hill subway station, literally a 3 minute walk. Lots to see in this area: Tower Bridge, London Tower, boat tours along the Thames. Food was also excellent especially for breakfasts and lunches. Pod, Eat, Pret, are all here for fresh, healthy salads, muffins, fruit,sandwiches etc. there is also a Tesco Express to stock up on milk and juices for the morning. A Starbucks is close, as is Burger King and KFC for the picky kids! Restaurants for dinner are an easy stroll to Saint Katherine's Pier. Great italian at Strada. The rooms very in size due to the footprint of the hotel. We changed rooms so we could have more square footage for our teens. The sofa becomes a twin bed, and a trundle pulls out from under for a cot/twin bed. The larger room allowed us to separate the kids by putting the coffee table between them for a night stand. Mom and Dad got a very comfortable queen bed! Bathroom is very modern, good size, with a fantastic shower. Overall the room's design utilizes every inch of space...well done. The hotel is surprisingly quiet, you could hardly hear other doors etc. (this is important for the travellers dealing with the time change). Also great black out curtains. Very clean and very good maid service daily too.
3 out of 5
by A verified traveler from boston,MA

Nice location, Room clean but some staff not good.

Posted Jul 9, 2014
Pros: One or two staff service bad, rude and not helpful.
Cons: Staff and shower room because the water not drain good.
Everything Just ok. Staff service very poor, rude .
4 out of 5
for Couples
by A verified traveler

Good hotel to stay for a weekend

Posted Jul 8, 2014
Pros: Room, location, bathroom
I stayed in a hotel with my daughter (11 y.o.). Quite enough room for both of us. Clean bathroom, separate toilet, which is also quiet comfortable. Nice staff. Breakfast is also sufficiently good. Very close to underground station Tower Hill
5 out of 5
for Everyone
by A verified traveler from California

London Vacation 2014

Posted Jul 3, 2014
Pros: Quiet, clean
Cons: better hotel restaurant pricing. Did not even consider it
Location: 5 minute walk to London Tower & Tower bridge and the Tower Hill tube station that takes you anywhere in London in 15 to 30 minutes, 45 to Heathrow
Clean room, quiet hotel nice location near London Tower & Bridge and walking distance to tube taking us everywhere. Busy business district , could use more local pubs
5 out of 5
for Everyone
by A verified traveler from Florida

Great hotel, great location, family friendly

Posted Jul 1, 2014
Really nice hotel in heart of London near a very convenient tube station.
4 out of 5
for Everyone
by A verified traveler from New Jersey

Nice hotel by the Tower of London

Posted Jun 27, 2014
Pros: Friendly, helpful staff.
Cons: nothng
Location: see above
Had a good stay at this hotel, which is a short walk to the London Tower and the Tower Bridge. We also were able to walk to the Tate Modern and the Globe Theatre on the South Bank, both only about a mile away. Very friendly and helpful staff.
5 out of 5
for Everyone
by Liz from Luxembourg

Excellent location, friendly staff, quiet room

Posted Jun 16, 2014
Pros: Locstion, friendly staff, clean room & great breakfast, good value for money for central London.
Cons: Would have preferred mugs for tea making in room as opposed to the shallow coffee cups & a better biscuit but this is just a small gripe!
Location: Close to Tower Bridge & St Katherines dock, well located close to tube on the Circle line, fairly quick & easy to access central London, Covent Garden
This hotel is situated in an excellent location 2 minutes walk from Tower Bridge tube station. Staff are friendly & helpful, rooms clean & well insulated from street noise, wifi is free & easy to access from room. We were given a room upgrade at chack in. Breakfast excellent quality & choice & staff very attentive.