Ratings based on 602 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Sydney

Worst Novotel I have ever stayed in.

Posted Sep 11, 2014
Front desk staff rude and unhelpful for tourists. Room service person, tried dictating to me what I should have not what I wanted. Room smelt mouldy, due to shower leaking, handyman came and looked and said there was not much he could do!
1 out of 5
by A verified traveler

Old and dirty

Posted Sep 5, 2014
Pros: Room size and location.
Cons: Friendliness of staff, room cleanliness.
The room was old and smelt of damp. The shower leaked across the bathroom floor, and handy man wiped it clean and said it would be ok, next shower and it was back again! The front desk staff was rude, and very unhelpful. The room service staff, tried to tell me what I should have to eat, not what I wanted!
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth Western Australia

close to the central

Posted Sep 4, 2014
had a good experience. staff were great and very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire, England

Great for sightseeing

Posted Sep 3, 2014
Location: Tower of London and Tower bridge
The hotel is situated next to tower hill tube station for easy access to all of London. The rooms are clean and comfortable, with a flat screen tv, iron/ board hairdryer, tea and coffee making faciltys and bathroom products. The breakfast was very good but I think a little expencive. All in all a great stay with a great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

an excellent hotel

Posted Sep 2, 2014
very clean room with excellent view. all the staffs were very gentle and kind.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Novotel Tower Hill

Posted Sep 1, 2014
Pros: Location and price
Location: Tower of London, London Bridge HMS Belfast, West End Shows
Great location, easy access to tubes, family room was great, comfortable beds.
4 out of 5
Recommended
for Families
by A verified traveler from Derbyshire

Good location. Staff a little disappointing

Posted Aug 26, 2014
Pros: Location
Cons: More thought gone into the room when children are in there. Also some instructions on using the facilities (ie. frosted glass in the shower, tv, etc)
Location: 2 mins walk from a tube station and 5 mins walk from the Tower of London. Excellent location for sight seeing.
We had our teenage daughter in the room with us. With the put up bed the room was incredibly overcrowded. If the small sofa had been removed it would have been better. We had to ask for extra pillows - only one each and one spare. Staff were a bit impersonal and not all spoke English.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location.

Posted Aug 25, 2014
Lovely hotel, pricey breakfast. Room could do with air con.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to underground and site seeing places.

Posted Aug 18, 2014
Located in the heart of the town with peaceful environment like the suburb.
4 out of 5
Recommended
for Everyone
by A verified traveler from east sussex

Lovely hotel

Posted Aug 18, 2014
We only stayed 1 night but as always we enjoy staying here. On the down side breakfast expensive and on this stay we did have the cleaners come in at 8.20am which we didn't really appreciate!