Ratings based on 2,520 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississauga,Ont, Canada

Good hotel in an excellent location.

Posted Apr 19, 2015
Pros: Good food in the Restaurant.
Location: Ideal location for all the historic sites like Westminster Abbey, Houses of Parliament, London Eye all within walking distance.
The room we had was a wheelchair accessible room. As a result the beds were very low and not the least comfortable. The bathroom was challenging as a result of the accessibility features.. It should be noted that we had not requested this type of room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom glasgow

London Visit

Posted Apr 18, 2015
2nd time we've stayed. Family rooms really good and staff really friendly!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel, close to London Eye.

Posted Apr 16, 2015
Just come back from a 3 night stay at Park a Plaza County Hall. The hotel was fab and I was lucky enough to get a room on 12th floor facing the Eye and Big Ben. The only negative comment was that the sofa bed was very uncomfortable but apart from that was great. We'll definitely go again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom portsmouth

Fantastic hotel lovely rooms friendly staff

Posted Apr 14, 2015
Great experience friendly staff lovely lady called karen
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wirral

Great location

Posted Apr 12, 2015
Pros: The hotel is smart and modern, very clean with lovely staff. We upgraded from a basic room to a studio which was worth the £20 a night that it cost.
Cons: Our room was very hot and despite numerous attempts by the maintenance staff to reduce the temperature it remained hot.
Location: Good restaurants near the hotel. Close to Westminster and the London Eye. The walk along the South Bank is lovely.
The hotel is in a great location within easywalking distance of Covent Garden. The walk along the South Bank to the Shard is great.
3 out of 5
by A verified traveler

Posted Apr 12, 2015
Pros: Die Lage und die Aussicht.
Das Personal war wirklich durchweg sehr freundlich und hilfsbereit. Wir hatten eine super Aussicht aus unserem Zimmer auf das London Eye. Ich hatte ein Zimmer für 3 Personen gebucht. Leider war das zweite Bett, ein Schlafsofa, katastrophal. Durch die dünne Matratze hindurch war das Eisengestell zu spüren und es war wirklich schwierig, darauf zu schlafen. Auf meinen Wunsch hin legte das Hotelpersonal am nächsten eine zweite Matratze oben drauf, trotzdem handelte es sich immer noch nicht um ein bequemes Bett. Bei diesem Preis fand ich das sehr schade und für ein Hotel dieser Kategorie nicht angemessen.
2 out of 5
Recommended
for Everyone
by A verified traveler

Very bad bed

Posted Apr 12, 2015
Pros: Room was spacious
Cons: Beds needs updating
We expected the sofa bed will be bed but we were not prepared to have a terrible queen bed. We had a poor sleep, otherwise it is a very good hotel but the bed spoilt our experience
3 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Excellent location

Posted Apr 10, 2015
Room clean and well appointed very hot at night though with no access to fresh air. Think if booked direct would have gotten a better positioned room, view over Waterloo station. Great location and nice staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel per famiglia ottimo

Posted Apr 8, 2015
Ottima esperienza con famiglia personale gentilissimo e ottima struttuttura
5 out of 5
Recommended
for Everyone
by A verified travelerfrom manchester.

Could not have picked better

Posted Apr 7, 2015
Having arrived at the reception to check in,my wife and I was greeted by the receptionist Jo who was extremely helpful and attentive. Having chosen this Hotel to celebrate our 43rd wedding anniversary and to be upgraded as well was a wonderful surprise.Having been in our room for a matter of minutes a member of the hotel staff had brought a bottle of wine and a card from Jo at reception with her best wishes for our anniversary...once again thank you.