Ratings based on 2,399 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom essex

close to city centre

Posted Jan 24, 2015
Pros: friendly atmosphere
Cons: no
Location: london eye o2 big ben
enjoyable stay in the heart of london stayed there as we were attending the national television awards at the o2 rooms comfortable and had a lovely full english breakfast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Fantastico

Posted Jan 21, 2015
L'hotel e' a due passi dal Big Ben, abbiamo trovato personale gentile e accogliente camere pulite e confortevoli torneremo sicuramente
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Leeds, UK

Very nice central London hotel

Posted Jan 16, 2015
Pros: Location, brand new
Cons: Prices are a little expensive
Location: Right next to Waterloo station, which is very handy
Hotel seemed very new, clean with everything you could need.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

new years eve

Posted Jan 12, 2015
Pros: interior of room
Cons: an actual view of london when booking a room that's advertising a view of london when you book a room with a view...
Location: central london, soho and mayfairs not too far!!
very helpful staff and good for one night only. however when i booked a room with a view I expected of london and not of the rival hotel across the road!!!
5 out of 5
Recommended
for Families
by A verified travelerfrom Walnut Creek, CA

Great location for New Years!

Posted Jan 2, 2015
Pros: Location, location, location! Especially with the New Years festivities. But also good for general sightseeing.
Cons: Internet speed. Granted, the property was full and bandwidth was strained, but standard access was a bit pokey.
Location: Walk to London Eye and Westminster Bridge (access to Houses of Parliament and Westminster Abbey). South Bank walk is great also.
We made the change to the Park Plaza County Hall location at the last minute because of the proximity to the London Eye and were so glad we did! Being walking distance to the London Eye as well as the Houses of Parliament and Westminster Abbey made these very easy experiences for the whole family. In addition, we had access to areas of the south bank of the Thames that others did not for excellent fireworks viewing. Probably not as good as those who actually bought tickets this year, but very good all the same and less than 5 minutes walk from the front door of this property. The staff was excellent, professional and proactive in what was most certainly a very busy and stressful time for all parts of the hotel. Everyone, from front office to concierge to room service to restaurant staff were great, always smiling and helpful. Not an inexpensive property, but, from this New Years in London experience, well worth it!
4 out of 5
Recommended
for Families
by A verified travelerfrom Campina Grande, Brasil

Excelente localização

Posted Jan 2, 2015
Pros: Cordialidade dos funcionários e limpeza.
Cons: As camas poderiam ser bem melhores.
Location: Localização maravilhosa.
O hotel é muito bem localizado, bem próximo da London Eye, região com muitas opções de restaurantes e cafés, próximo do metro Waterloo, a localização é perfeita. Quanto ao quarto, achamos a cama pouco confortável e o sofá cama pior ainda, como estávamos com nossos filhos (12 e 10 anos), a acomodação deles foi ruim, tivemos que solicitar dois cobre leitos grossos para colocar em cima do sofá cama e minimizar o desconforto. As camas não estão de acordo com o nível do hotel. Serviço de limpeza muito bom, o quarto estava sempre limpo. Café da manhã bom, porém achamos caro, 15 libras por adulto. O restaurante do hotel, L´Italiano, é bastante agradável.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel excellent, très bien situé

Posted Jan 2, 2015
Pros: La situation
Cons: Température de l'eau sanitaire
Service de l hôtel impeccable Un bon rapport qualité prix Une excellente situation: juste derrière le london eyes, à trente seconde de westminster bridge et à 5 mn à pieds de trafalgar square: super pour un séjour en famille Deux inconvénients: une température d'eau dans l'ensemble pas très chaude et particulièrement une douche tiède, impossible à régler plus chaude et pour le jour de l'an une très grande difficulté à rejoindre l'hôtel depuis trafalgar square: westminster bridge et le jubilé bridge fermés et des policiers qui ne voulaient rien savoir
4 out of 5
Recommended
for Families
by A verified travelerfrom South East UK

Very central location

Posted Dec 28, 2014
Pros: The bar in the evening - we arrived back from a late show (11.15pm) and they could offer us a limited menu and the service was excellent
Location: Southbank close to London Eye, Westminster
Hotel is really family friendly. Decorated out for Christmas and were holding special activities in the afternoon for children in the bar area. Most staff were very courteous and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
Beautifully decorated! Luxurious room with great cleaning service Would highly recommend the hotel and location!
3 out of 5
Recommended
for Everyone
by A verified traveler

zentrale Lage

Posted Dec 15, 2014
Pros: Lage
Cons: Zimmerqualität
Location: Direkt am Londoneye und Westminsterbridge
ideal gelegen für einen Wochendtrip leider waren die Fenster nicht zu öffnen und die Klimaanlage zu laut