Ratings based on 2,796 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great family location

Posted Jul 27, 2015
What a great find. Studio suite was great as a family base. Parking was tight in the car park next door!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gibraltar

Lovely family friendly

Posted Jul 26, 2015
Lovel hotel ideally located in the South bank area. Facilities are very good and staff very attentive. Kids got a welcome pack including vouchers to use for juice and chocolate in the bar. We thought that was a very nice touch.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wirral

Enjoyable, quiet stay

Posted Jul 26, 2015
Pros: Staff were really helpful, food in restaurant was gorgeous (not breakfast buffet)
Cons: Making sure that the breakfast buffet food is HOT....
Location: Fantastic, really close to loads e.g. london eye, river cruise, dungeons, shrek adventure, aquarium etc etc
Reception were really good and very helpful, room was good, bit tight if using the pull out sofa too, otherwise clean and good sized, room 826 waw our, really convenient for the elevator, not good views tho, definately couldnt see the London Eye. We ate in the restaurant, food was really really nice, just very lapse in the orders, they "forgot" my sons kids pizza, although they gave us some excuse about the oven not working, however they did compensate by not charging us for our daughters dinner instead....... we had a snack there in the afternoon and the waiter got the drinks wrong, but hey everyone has an off day, breakfast buffet was cold!!!!! ....the staff were all very attentive and made us all very welcome. despite our little mishap we would recommend this place to stay.... just a 5 minute walk to all the attractions, shrek, dungeons, eye, river cruise etc etc.
4 out of 5
Recommended
for Families
by A verified traveler

Great location, nice room layout

Posted Jul 25, 2015
Pros: Location
Cons: Housekeeping, leaking shower (leaks out / under corner of glass door) Overpriced breakfast Increase front desk staff
Location: Westminster Abbey London Eye Thames Big Ben/ House of Parliament BrakeAway Bike tour - Waterloo
Family with two kids (10 and 12) enjoyed four nights here. Fold-out full-sized bed is very firm, but fine for kids. Bathroom is tight but very updated, with a nice shower and tub. Nice decor in lobby and restaurant. Did not use restaurant, as we preferred buying crepes on the street! Excellent location - right by Waterloo station, which we used constantly, and right around the corner from the London Eye and the Thames. Short, beautiful walk to Big Ben and Westminster Abbey. We don't get the room view upgrade that we had requested and the front desk/concierge often was harried and overwhelmed. Housekeeping came late in the day.
5 out of 5
Recommended
for Families
by A verified traveler from Kastrup, Danmark

Tæt på alting, rigtig godt til prisen

Posted Jul 23, 2015
Pros: Beliggenheden, værelserne og venligt personale.
Ligger 5 min. gang fra London Eye, London Duck Tours, Shrek London Adventure og 10 til Metro Waterloo. Ingen larm fra gaden, lækre værelse og rigtig god betjening. Dog er deres morgenmad lidt dyr, men der er mulighed for at lave morgenmad på hotelværelse. Dog et meget lille køleskab, men der er plads til mælk, smør og pålæg. Vandkoger og microovn er der på værelset samt service. Kan anbefales til familier. Værelset vi fik havde to værelser, et til forældre og et til børnene. Kan virkelig godt anbefales.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Well located hotel

Posted Jul 22, 2015
Comfortable medium size room, good breakfast, good facilities in the room.
5 out of 5
Recommended
for Families
by A verified traveler from Mexico

Muy buen hotel, cerca al London Eye y Big Ben

Posted Jul 21, 2015
Pros: La cercanía a lugares turísticos de Londres
Location: Hotel céntrico muy bien ubicado y buen precio
Muy buen hotel, cerca al London Eye y Big Ben. Excelente para estancia familiar y de fácil acceso al metro y sistema de trenes de Londres.
4 out of 5
Recommended
for Everyone
by A verified traveler from wales

Nice hotel close to London eye & river

Posted Jul 20, 2015
Didn't like opaque door on bathroom. Big queue for breakfast
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location BUT...,

Posted Jul 19, 2015
Really great location. Walking distance to London eye and Big Ben. However rooms r very basic. Beds r not comfortable. The sofa bed my kids slept on was really bad. It was clean. Staff was ok. Location is worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 17, 2015
Loved staying here. Very good location to the sights and helpful staff