Ratings based on 2,456 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yorkshire

Great hotel with helpful staff - would stay again

Posted Feb 24, 2015
Really nice hotel, helpful and friendly staff - great to stay in with kids as the main bedroom is separate to the living area with the bed settee in, due to the small corridor that separates them with bathroom and kitchen facilities in. Both areas have their own TVs too. Was my daughters birthday whilst away and the staff made a real effort to make it special with some treats in the room on arrival (but they made sure my other child was not left out either)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom surrey

Great place to stay for a break in london

Posted Feb 22, 2015
Stayed in studio room with 2 children. Large suite with separate lounge area with sofa bed and kitchenette. Hotel very child friendly welcome pack for children on arrival which had plaza euros in that could be spent on drinks or ice cream at the bar which the kids loved and children's film shows some evenings. Check in easy,service very good,room was spacious. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Central London.

Posted Feb 17, 2015
Great room for one adult and 3 kids sharing. Good room service. Good gym, sauna and steam room. Friendly staff. Only problem was whenever our neighbours in next room used the bathroom we could clearly hear the shower, toilet flush etc as if it was in our bathroom. Would have been ok but they were early risers!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Amazing space and great staff and view

Posted Feb 16, 2015
Comfy nice upgrade price tho breakfast que waas annoying
4 out of 5
Recommended
for Everyone
by A verified traveler

Great family hotel in central location

Posted Feb 16, 2015
Excellent hotel, perfect for families. Close to all the major attractions. Would recommend this hotel to friends and family. Second time we've stayed here. Very close to Waterloo tube and train station.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice location

Posted Feb 4, 2015
Right in central London, easy to walk or bus everywhere.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick weekend away

Posted Jan 31, 2015
Fab hotel excellent location. Staff great food good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom essex

close to city centre

Posted Jan 24, 2015
Pros: friendly atmosphere
Cons: no
Location: london eye o2 big ben
enjoyable stay in the heart of london stayed there as we were attending the national television awards at the o2 rooms comfortable and had a lovely full english breakfast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Fantastico

Posted Jan 21, 2015
L'hotel e' a due passi dal Big Ben, abbiamo trovato personale gentile e accogliente camere pulite e confortevoli torneremo sicuramente
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Leeds, UK

Very nice central London hotel

Posted Jan 16, 2015
Pros: Location, brand new
Cons: Prices are a little expensive
Location: Right next to Waterloo station, which is very handy
Hotel seemed very new, clean with everything you could need.