Ratings based on 1,556 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Good location but not 4 star

Posted Jan 24, 2015
Enjoyed two days but because I was with my wife Anniversary if I can view the room before I booked I would never stayed at the hotel all building On the wrong should've been reduced by 50%
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Peru

Great!

Posted Jan 23, 2015
Pros: Staff! outstanding!
Location: Location is really good, close to Vauhall tube station and easy walking distance to Westminster, big ben and London Eye!
my friend and I stayed for two nights, and we loved our stay, staff really friendly, room really comfy and had a lot of space, all clean and working in perfect conditions. Def I recommend and will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo

Posted Jan 19, 2015
Si arriva a piedi al parlamento e alla ruota panoramica, ottimo rapporto qualità prezzo, consigliato.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, walkable from the South Bank.

Posted Jan 16, 2015
Pros: See above
Location: Walkable from the South Bank, along the river. I walked it at night and felt safe.
I was pleasantly surprised. The hotel is convenient for the South Bank and Tate Britain which are where I spent the weekend. Clean, friendly staff, good breakfast. A bit difficult to find due to building work at the time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Schönes Confortables Hotel mitten in der City.

Posted Jan 15, 2015
Location: Fast genau gegenüber des Bigben, wenige Gehminuten von London Eye, Dungeon und Sealive entfernt. Underground Vauxhall super nah.
Das Hotel ist sehr schön. Auch von Außen sehr ansprechend. Das Doppelzimmer, dass wir besucht haben war sehr ansprechend hergerichtet. Super Sauber und gepflegte Einrichtung. Sogar Föhn und Bügeleisen im Zimmer. Eis zum Kühlen der Getränke findet man auf dem Hotelflur (super Idee). PErsonal ist auch super hiflreich und nett gewesen. Gerne wieder! Freuen uns auf un seren Besuch 2016
2 out of 5
by A verified travelerfrom Andover, Hampshire.

Nice enough hotel, so much time wasted!

Posted Jan 12, 2015
Pros: The reception, resturants and other general areas are very stylish and well maintained.
Cons: SERVICE, SERVICE, SERVICE!!
Location: Vauxhall tube or main line station is just a few minutes walk away, or in the other direction the London Eye is a lovely 10-15 minute walk along.
We visited the hotel the weekend after Christmas, just for one night’s stay. We had a child free weekend and so wanted to make the most of sightseeing, dining etc... We arrived at the hotel a little early on the Saturday at maybe 11.30am so the reception staff said we could leave our bag and collect later when we checked in at 2pm. We went off to have some lunch and returned to the hotel at 2pm. We wanted to freshen up before heading out for more sightseeing, dinner and drinks. On arrival in our room we straight away noticed how cold the room was, it was like stepping into a walk in fridge. We turned the heat/AC on and it began to blow out air, cold air. We waited about half an hour for it to heat up but it didn't. I went down to reception to report the problem and was told an engineer would be along shortly to have a look. Half an hour later, someone arrived to have a look and said that it wasn’t fixable and he would speak to reception to see what could be done. The duty manager called about 30 minutes later to say that we would have to change rooms and that someone would be up to assist us in a couple of minute. 45 minutes and a phone call to reception later, a porter came to take us to the new room. After we had warmed up and had a shower we didn't manage to head back out until about 5.30PM. I'm so upset that we wasted such a precious weekend away through no fault of our own!
3 out of 5
Recommended
for Couples
by A verified travelerfrom Australia, Cairns

Nice Position

Posted Jan 9, 2015
Pros: the place
Cons: room size , design, view, lower prices
Location: it's close to Big Ben and London Eye. Walking to the Palace. A few pubs around, across the river.
I'm aware what's the prices for other hotels in London, but in general for this price I was expecting more. I would never pay for this room if I new how it looks in advance. The windows wasn't not opening (probably on purpose) and looking at some industrial zone. Anyway, the spot is good. Luckily we didn't stay longer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mc

Nice location in london

Posted Jan 5, 2015
Only issue was the TVs reception was terrible and kept cutting out. Given hotels cost thought this was poor experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Ottima posizione

Posted Jan 5, 2015
Da consigliare assolutamente per la bellezza dell'hotel, la disponibilità' del personale, la colazione molto varia, le camere molto ben insonorizzate e la posizione che consente a piedi di arrivare in pochi minuti a Trafalgar Square.
1 out of 5
by A verified travelerfrom newcastle

Check in 2:30 room not ready and wait for hours

Posted Jan 3, 2015
No good at all, stuff not even spoke English and bad reception people just make me wait for hours not even have glass water during the waiting!!!