Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from N.Ireland

Great location,convenient to underground.

Posted Jul 23, 2014
Pros: Old world charm,lovely staff,good facilities.
Cons: Bigger beds.
We loved the location as Marylebone high st. was close by and has a a great range of shops and cafe's.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Nice hotel not far from Regent Park

Posted Jul 11, 2014
Pros: The staff
Cons: You can't do anything about construction !!!
Location: You are in the centre of everything.....it seems that way.
Stayed for 7 days. Construction near my window, but didn't prevent me from sleeping. Nice neighbourhood. Post office in front. Convenience stores next door. Good breakfast restaurants nearby. But the staff is there for you all the time. It's expensive as everything in London, but I loved the week spent there.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent place, excellent staff

Posted Jul 8, 2014
Everything was perfect, most helpful staff you can imagine!!!!!!!!!!! Thank you all so very much for everything, especially Steven! Clean, comfy, modern, relaxing. Get the windows facing in, though, cause Baker Street can be pretty busy-sounding at night. Close to the Tube and buses, and not too far from everything, if you don't mind a little walking. Long live Sherlock Holmes!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Good Hotel with an interesting theme

Posted Jul 8, 2014
Pros: The Sherlockian decor and theme and the assistance by the staff.
Cons: As said above - the Restaurant.
Location: Very convenient to local transport - tube and city busses and the Hop-On-Hop-Off tour busses.
Enjoyed our stay at the Park Plaza Sherlock Holmes. I think they have done a nice job in renovating it (I stayed there briefly a long time ago and it is much improved). I was particularly satisfied with the excellent assistance we received from the concierge (Salvatore) who was quick to respond whenever we needed some assitance or advice. The one aspect I think could use improvement is the retaurant as I found the menu rather limited.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient city centre hotel

Posted Jul 3, 2014
Hotel ideally positioned to take advantage of Tube links to everywhere we wanted to visit. Service attentive, but unobtrusive. Will definitely stay again.
4 out of 5
Recommended
for Everyone
by Collette

Great location

Posted Jul 2, 2014
Very friendly staff. Close to tube station would recomend
4 out of 5
Recommended
for Everyone
by Thomas

Good clean hotel well located

Posted Jun 24, 2014
Pros: Much cheaper than staying in the City and only a short taxi ride away
Location: It is near the Sherlock Holmes museum, but there is nothing in the hotel that is Sherlock Holmes related
Having Sherlock Holmes in the name is misleading. Otherwise, well located and clean.
5 out of 5
Recommended
for Everyone
by Christophe from Oxford

Very nice hotel in the centre of London

Posted Jun 19, 2014
Location: Have a look at the nearby Wallace Collection - a free museum and art gallery that is one of this area's hidden gems.
I stayed here early 2014 and was very pleased with the hotel. The room was spacious, with high quality furnishings and decor. The desk was a useful size for getting work done. The bed was massive and also very comfortable. There was a slight issue with the room which the staff were incredibly helpful and responsive in dealing with. The guest services manager, Catarina S., was particularly helpful and I am grateful for her caring attitude. Overall, I strongly recommend this hotel on the basis of its location, high standards of accommodation, and great staff.
4 out of 5
Recommended
for Everyone
by judy from maryland

This hotel is a great location

Posted Jun 9, 2014
The hotel staff was friendly and helpful. We will definitely stay here again.
3 out of 5
by A verified traveler

Posted May 27, 2014
Poor internet connection. Advertised as free internet but only 256 kbps was free... pure deception. Hotel entrance and reception was noisy and not well-maintained. Location is good though but there are other options available near by that are better value for money.