Ratings based on 1,786 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Fantastic facilities and service!

Posted Oct 22, 2014
Excellent guest se vices provided from every department I touched. 24 hour room service and gym and trust me when you can't sleep those gym hours came in handy. Food outlets were delish too! I'd stay here again, there is no better location!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Fantastic Hotel close to London Eye

Posted Oct 21, 2014
Pros: Nice location and easy to get about
Location: London eye, Big Ben and London Dungeons are all within a very short walking distance
Arrived just after check in time, was quite busy so had to wait a while. Once seen to staff were very pleasant, asking if I had stayed before etc etc. Next I was asked to confirm the room, was told I had a twin room, however I booked a double. The receptionist had to go away to sort that out, but after few minutes she came back and told me I had been given a room upgrade due to the mistake. One arriving at the room, all the doors looked the same and hard to see the room numbers, however I was surprised by the amount of space we had. As we walked in there was a lounge area with sofa, TV and table. The wardrobe had an ironing board and hairdryer too. in the middle of the room was a sink area and kettle, along with microwave and fridge the bed was king-size in the end and very comfy after a long day. There was also a desk with another TV, that had internet and keyboard. you could also connect a laptop via the network cable, along with other mains appliances. The view was quite nice I could see the top of big ben and London eye, but there was apartments directly opposite so not a clear view, but having the windows across the length of the wall let a lot of light in the day, and the curtains were great at night.
3 out of 5
by A verified traveler

Great Location, Not the Friendliest

Posted Oct 19, 2014
Pros: Very little
Cons: Quite a bit
Location: Great location...about the only thing great about it.
I chose this hotel for it's location and perhaps that was what I should have only expected. Once there, I realized this hotel is not for those who require or expect people to be courteous and helpful. Housekeeping left a lot to be desired as well. Overall, I can pass on this hotel and wouldn't recommend it to anyone who actually looks for quality services. They look for any excuse to charge you for anything so if you happen to book here, be careful and watch your hotel bill (be mindful of the computerized mini bar).
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything in London

Posted Oct 19, 2014
This hotel is buzzing ,clean, friendly and in a great location. With views of Big Ben and westminster you can walk everywhere. Just beside the national theatre and London eye. We are planning to go back with our 12 year old son at Easter!
2 out of 5
by A verified traveler from NYC

Cramped room with not enough space for travellers,

Posted Oct 18, 2014
Pros: Location, large lobby bar atea
Cons: Attitude of staff. Friendlier, more accommodating.
Location: Near London eye and Westminster Abbey
Concierge snotty and not helpful, some bell staff were lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Westminster Visit

Posted Oct 16, 2014
Pros: Convenient location, good service, luxury finishes.
Cons: Bedroom lighting is very poor
Location: Excellent location, near to tube stations and the South Bank and London Eye.
My husband and I were attending a lobby in Westminster and choose the hotel for convenience. The Hotel is in an excellent location, near to two tube stations in different lines, spotlessly clean and the staff were all very pleasant. Only downside was the lighting in the bedroom was very dark with no natural light even in the morning. The bedroom was very well equipped, clean and very comfortable. I would definitely recommend it to others and hope to stay there again when next in London.
4 out of 5
Recommended
for Everyone
by A verified traveler from MA

Location

Posted Oct 14, 2014
Pros: Location and Concierge Service
The location was perfect. Close to a number of attractions and the Waterloo Tube.
5 out of 5
Recommended
for Families
by A verified traveler from UK

Superb for site seeing

Posted Oct 14, 2014
Superb location for site seeing, with Big Ben right across the Westminster bridge, River cruise, London Eye and Aquarium all within 3 minutes of walk. Room is comfortable and well designed. Will stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois US

Close to everything.

Posted Oct 12, 2014
Beautiful hotel with execellent service from staff particularly the conceiere. Resteraunt pricey with average service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel, great location and wonderful view

Posted Oct 12, 2014
Incredible. Staff were friendly, food was great, amazing views of the Millenium eye from our room and a romantic walk over the bridge to Westminster. Lovely stuff.