Ratings based on 1,753 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from aberdeenq

Hotel close to centre of London

Posted Sep 30, 2014
Location: Location perfect near to all the attractions on the south bank, embankment and horse guard parade also of course Westminster.
Fine hotel great view of Westminster extra folding bed was great for a visit by our son. Staff very friendly also nice surroundings. Ticked all the boxes definitely a fine place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Italy / uk

Great value business (and not only) hotel

Posted Sep 29, 2014
Great location. Good modern facilities, excellent front office staff very good experience from check in to check out!
5 out of 5
Recommended
for Everyone
by A verified traveler from chennai, india

Very nice hotel, near to the Big Ben

Posted Sep 28, 2014
Great experiance, kid friendly. Near the linden eye, walkable distance to the Big Ben, lot of places to eat nearby, kid friendly, excellent staff
3 out of 5
by A verified traveler from Brighton

Superior doesn't mean superior

Posted Sep 28, 2014
Pros: It's a stylish hotel and the staff are friendly and professional.
Cons: The description of superior rooms is misleading, I wouldn't have booked at standard room.
Location: Not the best location, its on a roundabout south of the river.
I have stayed there before and loved it because we had a lovely room with a nice view. This time I booked a "Superior" double. But this time I was given a small twin room. with a small window overlooking the inside of the hotel. Essentially a dark dingy room, even the lighting didn't work properly. I was tired after travelling otherwise I would have tried to change it. When I looked at the room descriptions online, I did see that their 'superior rooms' are actually the standard rooms. I should have read the small print I guess but Superior should mean superior and not basic. I won't be going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

London weekend

Posted Sep 28, 2014
Perfect location for a weekend in London. Hotel was amazing, very friendly staff and the hotel was spotless.
4 out of 5
Recommended
for Everyone
by A verified traveler

London tour

Posted Sep 28, 2014
Pros: Big room and comfort bed
Cons: Housekeeping can response more efficient
Location: Big bus tour , London eye and big Ben
Hotel is beautiful, but a little bite experience . The total experience of hotel room and restaurant is good. The staff is helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from McLellan

Fantastic location

Posted Sep 23, 2014
I booked this Hotel on the internet and hoped for the best as it was part of a Birthday present. We weren't disappointed. From entry through the impressive entrance the staff were very pleasant, smartly dressed, polite and attentive. We were upgraded without asking as we were 'first timers' which was a lovely touch. On leaving the building the view is also fantastic as you look over Westminster Bridge to Big Ben. All in all we enjoyed our weekend in London immensely and on our return we wouldn't hesitate to stay in the Park Plaza Westminster again. DO IT, you will NOT be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashburn, VA

Very nice hotel close to Big Ben.

Posted Sep 21, 2014
Pros: very nice room with king size bed, shower and bath.
Location: Close to Westminster bridge. Waterloo and Westminster tube stops only 5 to 7 minutes away.
Had a nice stay. Loved the hotel. Staff was friendly and helpful. Hotel is modern.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Sep 17, 2014
Pros: Location
Cons: No
Location: Close to Big Ben, Abby, Whitehall, and London Eye. Waterloo station close by.
Helpful and friendly staff, great location for tube, trains or walking. Rooms very good and spacious
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and modern.

Posted Sep 16, 2014
Very pleased with the hotel right in the center of London.