Ratings based on 1,783 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Great Location, Not the Friendliest

Posted Oct 19, 2014
Pros: Very little
Cons: Quite a bit
Location: Great location...about the only thing great about it.
I chose this hotel for it's location and perhaps that was what I should have only expected. Once there, I realized this hotel is not for those who require or expect people to be courteous and helpful. Housekeeping left a lot to be desired as well. Overall, I can pass on this hotel and wouldn't recommend it to anyone who actually looks for quality services. They look for any excuse to charge you for anything so if you happen to book here, be careful and watch your hotel bill (be mindful of the computerized mini bar).
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything in London

Posted Oct 19, 2014
This hotel is buzzing ,clean, friendly and in a great location. With views of Big Ben and westminster you can walk everywhere. Just beside the national theatre and London eye. We are planning to go back with our 12 year old son at Easter!
2 out of 5
by A verified traveler from NYC

Cramped room with not enough space for travellers,

Posted Oct 18, 2014
Pros: Location, large lobby bar atea
Cons: Attitude of staff. Friendlier, more accommodating.
Location: Near London eye and Westminster Abbey
Concierge snotty and not helpful, some bell staff were lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Westminster Visit

Posted Oct 16, 2014
Pros: Convenient location, good service, luxury finishes.
Cons: Bedroom lighting is very poor
Location: Excellent location, near to tube stations and the South Bank and London Eye.
My husband and I were attending a lobby in Westminster and choose the hotel for convenience. The Hotel is in an excellent location, near to two tube stations in different lines, spotlessly clean and the staff were all very pleasant. Only downside was the lighting in the bedroom was very dark with no natural light even in the morning. The bedroom was very well equipped, clean and very comfortable. I would definitely recommend it to others and hope to stay there again when next in London.
4 out of 5
Recommended
for Everyone
by A verified traveler from MA

Location

Posted Oct 14, 2014
Pros: Location and Concierge Service
The location was perfect. Close to a number of attractions and the Waterloo Tube.
5 out of 5
Recommended
for Families
by A verified traveler from UK

Superb for site seeing

Posted Oct 14, 2014
Superb location for site seeing, with Big Ben right across the Westminster bridge, River cruise, London Eye and Aquarium all within 3 minutes of walk. Room is comfortable and well designed. Will stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois US

Close to everything.

Posted Oct 12, 2014
Beautiful hotel with execellent service from staff particularly the conceiere. Resteraunt pricey with average service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel, great location and wonderful view

Posted Oct 12, 2014
Incredible. Staff were friendly, food was great, amazing views of the Millenium eye from our room and a romantic walk over the bridge to Westminster. Lovely stuff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ipswich

Excellent location

Posted Oct 12, 2014
Worm welcome, helpful and good value for your money exultant views of big Ben and the houses of parliament from hotel
3 out of 5
by A verified traveler

Great hotel dreadful bar staff

Posted Oct 11, 2014
Pros: Rooms
Cons: Bar Servers replaced
Location: Location is great
You arrive at a very nice hotel with greta amenities, my only issue is the the bar area where the Servers are far more interested in strutting around than serving the guests any form of drink. No matter how many times we tried to get the servers attention they looked straight through us.