Ratings based on 4,185 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom luxembourg

Posted Apr 19, 2015
Pros: la vue sur le Big Ben
Cons: la propreté... et quelqu'un qui parle Français
Location: le London eye ,big ben, le sea life, le Dangeau
très déçu de la propreté mais a un point extrême. Pour un soit disant 5 étoiles, je ne sais ou ils ont eu ou acheté leurs étoiles!!! en ce qui concerne d avoir du wifi dans votre chambre oublier mauvaise connexion ont devais toujours descendre dans le hall. et pour le prix je m attendais à autre chose..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

London trip

Posted Apr 18, 2015
Pros: The staff was very friendly, excellent location. They had a nice workout area, pool, sauna and steam room.
Cons: The mini fridge could be bigger. It is more a micro fridge. Would've liked to been able to put soda, water and snacks in it. It is only about 6" wide.
Location: Walking distance of many sights. Big Ben, Parliament, London Eye, about 20 mins to Buckingham Palace. Not a lot of stores except touristy shops.
It was our first time to London and we were not sure where to stay. After much looking we decided to stay at Park Plaza. I think we made an excellent choice. We were in the bar one night and our bartender (Ivo) was excellent. He kept us entertained and was very friendly. If you are there make sure he is your server. I hope that we will have an opportunity to visit London again and we would very much consider staying here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Amazing location and modern

Posted Apr 18, 2015
Within walking distance to many landmarks. Hotel had several options for eating, was always clean and the concierge were very helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland,Ohio

Outstanding location!!! Great Trip!

Posted Apr 16, 2015
Pros: Location and Staff
Cons: Rooms are small, but they all are in Europe.
Location: Great location. Big Ben, Westminster Abbey,#10 Downing Street, Piccadilly Circus, Trafalgar Square Buckingham Palace,
Excellent Location Right in the middle of everything. Great staff Good restaurants We will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bournemouth, UK

Fabulous hotel, great location, staff all fab!

Posted Apr 16, 2015
Pros: Everything!
Cons: Nope!
Location: The tube station is just over the bridge so the whole of London is at your reach, we went to the Tower of London, Covent Garden, Oxford Street etc.
We mangaged to get booked in earlier than agreed, we were upgraded to a fabulous room and the staff were all superbly polite and proffesional at all levels. 10/10
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
schöner Aufenthalt , Hotel war sehr gut, tolle Stadt
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel park plaza

Posted Apr 14, 2015
Perfect locale. Bae is cool. Trendy. Good people. Helpful staff. Clean room. Decent room service. All around great home base.
3 out of 5
by A verified traveler

Att vilja lite för mycket

Posted Apr 14, 2015
Hotellet utger sig för att vara ett fyrstjärnigt hotell med klass. Detta levde de dock inte riktigt upp till. De lever troligen på sitt utmärkta läge. Det var svårt att checka in eftersom incheckningsdiskarna var tre långa diskar med två personal vardera som verkade betjäna en kund per disk. Inget kösystem, långsam betjäning och lite förvirrad information. De som utförde städningen av rummen var både snabba och effektiva. Hotellet var för övrigt fullt av personal som såg upptagen ut men inte kunde ge snabb och effektiv service. Hotellets mat var dyr men god när man väl fick den. Sätena i den franska matsalen var så trasiga att de drog sönder mina nylonstrumpor. Man badade bastu med badkläderna på, men de hade i alla fall både torrbastu och ångbastu :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
Flott hotell, fin beliggenhet, meget god service! Kommer tilbake!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Palma

Excelente

Posted Apr 14, 2015
Fantástico hotel. Inmejorables vistas. Magnifica habitación.