Front of property

Reviews of Parkwood at Marble Arch

3 out of 5
Parkwood at Marble Arch
4 Stanhope Place, Marble Arch, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 106 out of 360 reviews" "
Rating 8 - Good. 159 out of 360 reviews" "
Rating 6 - Okay. 67 out of 360 reviews" "
Rating 4 - Poor. 20 out of 360 reviews" "
Rating 2 - Terrible. 8 out of 360 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was looking for a low-cost hotel in this area for an overnight business stay: akk I need is a clean room, a comfortable bed, wifi, tea/coffee facilities and a bathroom. The Parkwood apparently fit the bill. However, the shower was cold, the fan did not work, half the bathroom lights were out and in the room the electric heater was falling off the wall. The property needs a serious make-over. However, the staff were friendly and the breakfast adequate, and the double bed was comfortable for one.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service given by staff.Nice friendly receptionist helpful with any problems.Goid clean comfortable room.In good walking distance to all transport link’s and shopping areas.
Stayed 1 night in Sep 2023

4/10 Poor

Patrick

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for short stay in convenient location
Convenient one night stay near Hyde Park and Paddington. Friendly and accommodating staff, able to leave our luggage and head off. Room basic but clean and fine with small ensuite and tea and coffee facilities. Included breakfast was very good with wide choice. Underground and shops just short walk away. Small issue with our TV but otherwise would definitely recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Fiona

Stayed 1 night in Jun 2023

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little no-frills hotel that is quite charming in a brilliant location, friendly and helpful staff, and a great breakfast to start the day. Room was small but the beds were good and it was very clean and quiet. We would definitely stay again.
Stayed 2 nights in Jun 2023

10/10 Excellent

jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and effective staff. Great location.
Stayed 3 nights in Jun 2023

10/10 Excellent

wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel, great breakfast in the morning,staff helpful and friendly. Will definitely stay here again next time we in london
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy to get anywhere in the city from here. Staff was helpful and friendly. Wish we had been on a lower floor but would definitely stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

M

Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service
Convenient location
Stayed 1 night in Jan 2023

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pay a little more and avoid this place
The best part about this stay was the location. Perfect for Hyde park, which is what we wanted. The price was reasonable but you really do get what you pay for as the room was really poorly maintained, the communal areas had a horrible smell, the beds were comfy but there were stains on the throw and throw pillows which had all seen better days and need to be thrown immediately!! It was just about doable for an overnight stay, would I return? Sadly not. I can appreciate budget accommodation but this needs a lot of love and maintenance and repairs. It’s like the hotel that time forgot! Budget should still mean clean. Also message for owners.. the tap in bedroom sink area is wrong way round and needs sorting for safety urgently!!
Stayed 1 night in Dec 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
A good no thrills hotel. Plain throughout but well looked after
Stayed 2 nights in Nov 2022

8/10 Good

Paul

Liked: Staff & service
Not the Ritz but does a good job
The position of this hotel is fantastic, the rooms are small but adequate with en-suite,the staff friendly and the manageress brilliant, the breakfast was good and the price was good.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Great stay, just disappointed the shower was so poor
Stayed 2 nights in Sep 2022

8/10 Good

Alex

Stayed 1 night in Sep 2022

8/10 Good

Thomas

Stayed 1 night in Sep 2022

8/10 Good

JEANNINE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
OK for concert stopover
Staff friendly, old hotel, looking tired and rooms very hot. Had to leave windows open all night just for air. Breakfast was good and helpful to be able to leave bags for later pick up. It's OK for one or two night stop
Stayed 1 night in Sep 2022

4/10 Poor

prue

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The helpful staff member was very nice and assisted us with luggage up five flights of stairs.She went out of her way to make us comfotable
Stayed 2 nights in Aug 2022

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Second stay at this hotel
Host Shelia was very accomodating to give us a quick orientation to London attractions and eating places. This old hotel could use some reconditioning. The chief asset of this place is its fine location near the Marble Arch. This provides an easy landmark and quick access to the HopOn and HopOff buses. Our stay was good. The full breakfast gets you off to a great start for a fair price.
Stayed 2 nights in Jun 2022
Response from GT on Jun 21, 2022
Thank you for you for taking the time to share yur review . We have just had carpets fitted throughout the hotel and when the quiet season begins we will be decorating and paiting the hotel. We look forward to seeing you again soon Kind Regards, Parkwood

8/10 Good

Jennie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Parkwood at Marble Arch is rich in history. The building is old, but fairly well maintained. The room we had was quaint, clean, comfortable mattresses. If you're looking for pristine and new, this is not your place. If you're looking for a place steeped in history with amazing English breakfasts and friendly staff, then Parkwood is your place!
Stayed 3 nights in Apr 2022

8/10 Good

Yuk lan celia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit 😊
Very friendly team, central location. Great breakfast Rooms basic but very clean and have everything you need, including tea/coffee facilities. Very accommodating in allowing you to leave your luggage in lounge if you have a late flight.
Stayed 1 night in Nov 2021

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I was ill during my stay and the friendly staff were absolutely amazing. Really top level of service and made sure I felt looked after.
Stayed 1 night in Nov 2021

4/10 Poor

WAYNE

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very tired, and needs a complete update.
Stayed 1 night in Nov 2021
Response from GT on Nov 25, 2021
I am very sorry the guest did not enjoy his stay, I am a little suprised as just after lockdown the hotel had new carpet fitted throughout the hotel, the room was decorated last year , the furniture is 4 years old and maybe the room can be modernised which we will look into but it does have a lot of character which our guest love. Te building is old as its a Victorian house , I noticed that the guest did not seem happy when he arrived and maybe a larger more upmarket hotel would have suited the guest., again i am sorry that we have lost a customer as many of our customers are returning guests.. Regards Gail

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great staff, reasonable stay in central London
The staff were exceptional throughout, the room was good value with a decent breakfast as well. The hotel has a lot of stairs up to rooms, and the room decor and quality are dated / used but clean and hygienic.
Stayed 2 nights in Nov 2021

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Dissapointed after being well rated
My room was not nice or comfy, my room was incredibly small
Stayed 1 night in Nov 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location but older hotel.
Parkwood is notable for its location. It is a block from Hyde Park, from bus services and 2 blocks from the subway. Everything downtown London was right there. We were able to walk to most places we wanted to visit. The building and conditions is older and definitely needs upgrading. Our room was small but comfortable enough. What amazed us was how quiet it was for where we were. We also had to walk up 4 long and often narrow flights of stairs not easy to do with heavy luggage. We were carrying carryon luggage so you definitely don’t want to do this with big luggage. Staff were very friendly and helpful and allowed to keep luggage while we toured. The breakfast was surprisingly good and plentiful. Staff, location and breakfast bring the value of this hotel up quite a bit. Without it, it would have made the hotel a bit tough.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price. Front desk staff were very welcoming and accomodating.
Stayed 1 night in Sep 2019

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a great position we found it so easy to commute around London would highly recommend
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location. Clean rooms and nice staff. Beds and pillows were very comfortable
Stayed 1 night in Aug 2019

10/10 Excellent

juila, n. vancouver

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I come to London. It's not fancy, but has everything you need. Breakfast is good and included, the staff are nice. I would like to see recycling facilities and perhaps access to a fridge. Some rooms have fridges. The fire escape is a nice place to sit and have tea - which is provided in the room. It's an old building, so water pressure is pretty bad. Lots of hot water though not much cold (rarely relevant in London though). Good value as London is VERY expensive.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Timothy, Washington DC

Liked: Staff & service
Disliked: Property conditions & facilities
Ok Guest House in London
The location of this hotel is great...near public transportation and in walking distance to a lot of restaurants, etc. The hotel is more like a boarding or guest house rather than a hotel. The building is is "ok" condition, it is cramped and aging. We were located on the top floor, and there is not elevator, so we had to walk up four flights of stairs with luggage. It is definitely cheaper than most other options in London, but the price reflects what you receive.
Stayed 2 nights in Jul 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel!
This hotel was cute, great breakfast and very perfect location to venture into London!
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was soo small you have to walk sideways around the bed. The shower was the size of a phone booth. All in all it was way overpriced for the size, I guess they charge by the sq. foot. In their defense, the staff was very helpful and friendly.
Stayed 6 nights in Jun 2019
Response from Gail Thomas on Jul 12, 2019
We are sorry the guest did not enjoy their stay at the Parkwood. The rooms are small as we are only a small B&B and we do not advertise otherwise. We are by far the most reasonable B&B so near to Oxford Street this is why we run on a very high occupancy. The price included Vat and a Full English Breakfast but again we very sorry that the guest was unhappy with their stay .

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gail on Jul 16, 2019
Thank you for giving the Parkwood a high mark, we hope you will visit us again soon. Kind Regards, Gail Thomas

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel.The staff is very friendly, its clean.the breakfast was excellent , and you can;t beat the location.
Stayed 7 nights in Jun 2019
Response from Gail Thomas on Jul 12, 2019
Thank you for your kind words . We look forward to you visiting agiain Kind Regards, Gail Thomas

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Gail on Jul 16, 2019
Thank you for giving the Parkwood a high score. We hope you will visit us again soon. Kind Regards, Gail

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location No lift - at 64 & 67 had to drag heavy suitcases up 3 floors - no one to assist! Breakfast was great each day.
Stayed 5 nights in Jun 2019
Response from Parkwood on Jul 16, 2019
Unfortunately the Parkwood Hotel and other in this area are not allowed a lift . This is stated on our website. We are a budget hotel and we do not have porters .

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is, by far, the worst experience we've ever had. The reception/office closes at 10.00 pm. I arrive at 10.05 and was verbally attacked. The staff was rude, aggressive and racist towards African American males. Additionally, what is listed on Expedia as check in and check out is vastly different than their onsite rules.
Stayed 1 night in Jun 2019
Response from Gail on Jun 11, 2019
Dear Expedia I was very suprised and dissapointed to read the above review as all our staff members are from overseas and we are not at all racist . . I was on holidays at the time but I noticed that the guests returned twice to the Parkwood and could not understand why if they did not like the hotel. .As we are only a small budget B&B we close at 10 pm and we do not have a night porter , I was informed that that the guest were very noisey in the room and were asked on numerous occassions to be quiet , the check out time is 10.30 but they would not leave the room on time . I am sorry if the staff came across rude but they have to obide by the rules when they have complaints but this is usually done in a nice manner . I hope they will give us another chance and I can assure you that there is no one racist at this hotel or they wouljd not be allowed to work here.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Gail on Jul 16, 2019
Thank you for the high core we are so pleased you enjoyed your stay and hope to see you again soon. Regards, Gail

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Good location (north end of Hyde Park), quiet at night. Staff are attentive and help out if you have questions or requests. Excellent breakfast. The place itself is small, as are most hotels of this caliber in London. Rooms are basic and neither too dirty nor too clean. Overall, it's good enough if you don't look to carefully or expect too much!
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parkwood was a great location, the neighborhood was lovely. Our room was clean and just oozed old English charm. The water for the shower could have been set to actually get hot, but it was a small inconvenience. Quiet, friendly and enjoyed our stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great! Room is clean... The lady who checked us in is a lovely lady!!
Stayed 1 night in Mar 2019