Ratings based on 860 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Qatar

Great location & service

Posted Jul 28, 2015
The hotel is situated close to everything..from bars, to stores, restaurants etc. Their staff is friendly and Professional and the rooms are spacious and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect hotel

Posted Jul 27, 2015
Stayed for 1 night on our anniversary and was amazing! Perfect location right near Sloane Street. Hotel room nice and big with a white leather sofa big enough for 4 people!!! The bed was so so comfortable, I didn't want to leave! The hotel pool & spa area was very relaxing and thereputic (I even bought some morrocan moisturising oil). I would deffo book again :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Cons: would prefer silent air con in the room
The room was comfortable. with a nice view. good shower. nice breakfast and very clean
Comment from Hotel Management
Jul 17, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that you had an enjoyable stay with us, as well as hearing these positive comments about our comfortable room, cleanliness and breakfast, all of which are extremely important guest satisfaction features. Regarding the air conditioning, I will address this matter with our maintenance team so they fix it, thank you for bringing this to my attention. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Bury

Nice hotel with cool modern style

Posted Jul 7, 2015
Pros: modern
Cons: air con
Location: Near Sloane Sq
Overall the stay was nice.Room overlooked the train tracks so really noisy at night to be honest. Room was clean and comfortable and staff excellent.
Comment from Hotel Management
Jul 17, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Gail, thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for these positive comments about our room, cleanliness and staff, they are much appreciated. Furthermore, I have noted your comments on the room view and realise that within our 216 rooms, not all command the most scenic outlook. That is indeed one of the challenges in London that it continues to develop at such a rapid rate – while it is difficult to guarantee, we are able to offer rooms with more open views of Battersea Park and the iconic Power Station (also now undergoing major re development of course) and request this on your next stay and we may be able to oblige (pending availability at the time please). I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Basingstoke

Luxurious hotel that I eventually got to enjoy

Posted Jun 30, 2015
Pros: The room was well kitted out, the free WiFi was quick and reliable and it is located right next to Battersea Park.
Cons: Communications with guests, I should not have discovered that my room had been taken on arrival.
Location: I was visiting to attend the first motor race in the middle of London in 40 years, the Formula E race series at Battersea Park.
On arriving at the hotel I was advised that due to "unforeseen events" my room was no longer available and I was told another room had been booked for me at the Sloane Square Hotel. I walked over the river to find that in fact that room had not been paid for. So then I went back to the Pestana and eventually was given a room. The room itself was excellent and the facilities were that of a 5 star hotel, so it was a shame that I got off to such a bad start.
Comment from Hotel Management
Jul 5, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Michael, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that overall you had an enjoyable stay with us. I am sorry to hear about the experience you have encountered regarding your booking, I have address this matter to the team so it won’t happen again, please accept my apologies for the inconvenience caused. Our location is definitely ‘different’, in particular, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London – we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield

business and pleasure!

Posted Jun 30, 2015
Pros: although its quite a way from central areas bus stops right outside battersea park right across the road and tube/rail links within walking distance
easy check in staff friendly and professional room spotless good size everything u could need is in there will b back
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Flawless Stay!

Posted Jun 14, 2015
Pros: i loved everything about it. The spa, the bar and the food. The food was really great!!
Cons: nothing, they have everything covered!!
Location: the location is a bit far from the main points of tourist attraction, but it's pretty easy to take public transportation to get where you need to go.
I highly recommend this hotel. It is truly amazing. The experience is grand from the moment you step in to check into the last minute of your check out. The rooms are super clea, neat and organized and it's very pretty too. The staff is amazing, they go above and beyond to accommodate any requests you may have. Truly a great experience, i'm so glad i chose this hotel. You won't be disappointed!!
Comment from Hotel Management
Jun 16, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Renata, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that you had an enjoyable stay with us. Thank you for these positive comments about our food, service, spa and especially our staff – I’ll make sure they receive this important feedback. Our location is definitely ‘different’ as we offer tranquility along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from roma

Buon rapporto qualità prezzo

Posted Jun 10, 2015
Per un hotel a Chelsea ottimamente servito dai bus. 5 minuti per arrivare in centro. Camere pultite. Personale cortese. Colazione nella norma di un 4 stelle.
Comment from Hotel Management
Jun 15, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Andreahd, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I welcome guest feedback and personally pay attention to all comments made. I am pleased to hear that you had an enjoyable stay with us, as well as these positive comments about our rooms and service. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel overlooking Battersea Park

Posted Jun 2, 2015
Very clean child friendly rooms. Nicely decorated. Particularly liked the chaise lounge and window from the bathroom through to the bedroom so the natural light and outside views could still be enjoyed. Room service was great. Would definitely stay again.
Comment from Hotel Management
Jun 12, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I welcome guest feedback and personally pay attention to all comments made. I am delighted to hear that you had a wonderful stay with us. Thank you for these positive comments about our rooms, service and facilities, they are much appreciated. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston

Great hotel, good southbank location

Posted May 26, 2015
Pros: Modern, pleasant rooms equipped with shower AND bath
Cons: Food is a little expensive in the restaurant & bar
Location: Great location for families. Battersea Park across the street has a Children's Zoo and small water park.
Very pleasant, comfortable hotel. Nice location by the river and close to Battersea Park. Nice bar, restaurant. Food a little expensive, but good and nicely presented.
Comment from Hotel Management
Jun 1, 2015 by Arturo Esposito – General Manager, Hotel Management
Dear NC11A, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I am pleased to hear that you had an enjoyable stay with us, as well as for these positive comments about our rooms and facilities, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ as we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. In particular, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager