I travel a lot to London for my work and have stayed in many 3 or 4 star Hotels in London. Phoenix hotel should be a one or max 2 star hotel. My first room was quite small, no air-con, dirty and old carpets. then the electricity in my room filed completely. Tried to call reception for 30 min, but I got busy tone all the time. I went down and they changed my room. The new room was also very small. In the toilet, I had to turn 180 degrees to reach the toilet paper because the space was very tiny to install the paper holder closer. No air-con. No anti slip mat for the bathtub. The wardrobe was too narrow that I could hang my short and jeans. I had to hang my coat somewhere outside. No hot breakfast and extremely busy breakfast area. With the same price I could have been in much better hotels.