Ratings based on 1,852 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alcorcon

Hotel confortable

Posted Jul 29, 2015
Pros: Es un hotel sencillo y cómodo. Además está muy limpio y el servicio de desayuno esta muy bien.
Cons: El único elemento que le faltaba era un pequeño frigorífico. Pero sabia que no lo tenía y tampoco lo necesite.
Location: Tiene cerca dos estaciones de metro. La más cercana es Bayswater a 3-4 minutos y otra, un poco mas retirada, Queensway, que pertenece a otra línea.
He estado 3 noches y el hotel ha satisfecho mis necesidades. Estaba muy limpio y muy cuidado. No tuve ningún problema para hacer la entrada ni la salida del hotel. La estación de metro más cercana es Bayswater. Queensway esta un poco mas retirada pero te puedes ahorrar algún transbordo de metro. El personal del hotel muy atento. El desayuno continental muy bueno. El baño era pequeño pero suficiente. Tenía una ducha con abundante agua caliente. Reponían los artículos básicos como el gel o el champú. La cama estaba bien. Había un calienta agua con la posibilidad de hacerte un te o café, un secador, un ventilador y una TV plana. Había wifi en todo el hotel, que funcionaba perfectamente y era gratuito. La habitación y el hotel están en una zona tranquila, con lo que se puede dormir perfectamente. Tenia ascensor. Soy español y hablaba con el personal del hotel en ingles aunque había veces que alguna palabra o expresión no se me entendía o no les entendía a ellos. No obstante, se esfuerzan en entenderte lo cual es de agradecer. Sin algún día vuelvo a Londres, posiblemente repetiría el mismo hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great value

Posted Jul 24, 2015
Good location, modern rooms, above expectations breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great neighborhood and staff

Posted Jul 23, 2015
Pros: Nearly everything.
Cons: Long walk to the 3rd floor, but can't change that.
Location: Location was great. Two subway stops nearby, plus a good bus line. Neighborhood was busy, friendly, lively, mixed.
Wonderful neighborhood. Very mixed and not too touristy. Very helpful staff helped us navigate public transportation - helpful tips and tricks. Breakfast was good. Room was beautiful. Newly redone. Very clean and comfortable. Would recommend without hesitation. Also a 7 minute walk to Paddington Station, which was also great.
4 out of 5
Recommended
for Everyone
by A verified traveler from nederland

prima service

Posted Jul 22, 2015
prima service,konden zo van kamer wisselen omdat we graag een bad wilden...
4 out of 5
Recommended
for Everyone
by A verified traveler

Location Location Location = why go here

Posted Jul 20, 2015
Pros: see above
Cons: see above
Location: see above
Hotel staff was friendly; the hotel was somewhat historical. Pros: Excellent location only a few minutes walk to the tube in a nice neighbourhood, and close to restaurants and convenience stores. Minutes walk to Hyde Park Great continental breakfast Good wifi connection in room along with cable choices Cons: Very small room Limited options in room....had a TV although was small and somewhat crooked Overall I would still stay here again travelling solo as I was out most of the time. That said though, I'm not sure I would have wanted to stay for 2 weeks as the room quickly starts to feel claustrophobic. Bathroom was small as well, although ok. Older hotel, although didn't feel dirty. Room service was good. You could make instant coffee in the room which was good. Noise was also not an issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niedersachsen

schönes Hotel in ruhiger Lage

Posted Jul 18, 2015
Pros: freundliche Mitarbeiter,Frühstück
Cons: die Zimmer könnten moderner eingerichtet werden
Location: Hyde Park in unmittelbarer Nähe,kurzer Weg zur U-bahn Bayswater,
hatten das Hotel zwecks Städtekurzreise gebucht und haben uns gleich wohl gefühlt. Kontinentales Frühstück war super. Wenn wir nochmal nach London kommen dann buchen wir gerne wieder das Phönix Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location in central London

Posted Jul 17, 2015
Pros: Staff and Location
Cons: Rooms could use a bit of reno's, newer pillows, the ones we had were quite hard and small
Location: This hotel is within easy walking distance to Bayswater and Queensway underground stations. Near Kensington Palace and park. Good restaurants nearby
The staff at this hotel really made the stay. The location is excellent easy to get to the underground which will take you all over London. Breakfast in the AM very good. Rooms are small and could use some reno's, however the location and service at this hotel made up for this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel für Städtereise

Posted Jul 2, 2015
Gute Lage! Nähe zur Undergroundstation Bayswater optimal, schöner Pub mit gutem Essen um die Ecke.
3 out of 5
Recommended
for Everyone
by A verified traveler from bournemouth

Nice quiet hotel, in a lovely quiet square

Posted Jun 29, 2015
Pros: Location and quietness
Cons: Lift quite slow and had to let the lift pass us twice due to service staff using it with cleaning trolleys, also being woken up at 8.30 by maid servic
Nice quiet hotel, pressed button on door to get in so nice and secure, room very quiet and clean. Had a great sleep, lovely fluffy towels. Plenty of food at the continental breakfast, very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent hotel to explore London

Posted Jun 28, 2015
Pros: The location was excellent, bed was really comfortable, the bathrooms were clean and new, an excellent breakfast, the staff were great, quiet area.
Location: I found the Phoenix Hotel very convenient to many things eg 2 underground stations, Hyde Park, Portobello Road markets, pubs, shops, restaurants.
My husband and I stayed there for 4 nights in June. The staff were very courteous and pleasant and were willing to assist us with our enquiries. The hotel was very quiet and we could not hear any traffic noise. We found the hotel very close to the things we wanted to do in London. One day we walked to the Portobello road markets which were only down the road and around the corner. Another day we walked to Kensington gardens then on to Hyde Park and further. Kensington Gardens were only 5 mins away if that. It was also very close to 2 underground stations:- Bayswater ( district and circle lines) and Queensway (central line) -only around the corner too. There were many conviences close by such as grocery stores, chemists, shopping centre, pubs and restaurants. The room was really comfortable and we looked forward to a yummy breakfast each morning. There was ample to eat. Overall we had a wonderful experience at the Phoenix Hotel and would not hestiate to stay there again.