Ratings based on 1,829 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel für Städtereise

Posted Jul 2, 2015
Gute Lage! Nähe zur Undergroundstation Bayswater optimal, schöner Pub mit gutem Essen um die Ecke.
3 out of 5
Recommended
for Everyone
by A verified traveler from bournemouth

Nice quiet hotel, in a lovely quiet square

Posted Jun 29, 2015
Pros: Location and quietness
Cons: Lift quite slow and had to let the lift pass us twice due to service staff using it with cleaning trolleys, also being woken up at 8.30 by maid servic
Nice quiet hotel, pressed button on door to get in so nice and secure, room very quiet and clean. Had a great sleep, lovely fluffy towels. Plenty of food at the continental breakfast, very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent hotel to explore London

Posted Jun 28, 2015
Pros: The location was excellent, bed was really comfortable, the bathrooms were clean and new, an excellent breakfast, the staff were great, quiet area.
Location: I found the Phoenix Hotel very convenient to many things eg 2 underground stations, Hyde Park, Portobello Road markets, pubs, shops, restaurants.
My husband and I stayed there for 4 nights in June. The staff were very courteous and pleasant and were willing to assist us with our enquiries. The hotel was very quiet and we could not hear any traffic noise. We found the hotel very close to the things we wanted to do in London. One day we walked to the Portobello road markets which were only down the road and around the corner. Another day we walked to Kensington gardens then on to Hyde Park and further. Kensington Gardens were only 5 mins away if that. It was also very close to 2 underground stations:- Bayswater ( district and circle lines) and Queensway (central line) -only around the corner too. There were many conviences close by such as grocery stores, chemists, shopping centre, pubs and restaurants. The room was really comfortable and we looked forward to a yummy breakfast each morning. There was ample to eat. Overall we had a wonderful experience at the Phoenix Hotel and would not hestiate to stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2015
Pros: the breakfast is very good. and the location is very convenient.
Cons: the wifi is too slow
the wifi is so bad in the room, it is too slow. but the breakfast is very good. and the location is very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, CA

Perfect location

Posted Jun 17, 2015
Pros: Location - location - location
Cons: The mattress was a little too soft.
Location: Easy access to tube stations - Kensington Park and Palace. Lots of places to eat, shop - multiple grocery stores
Everyone was helpful and friendly. I thought everyone went above and beyond to make my stay comfortable and fun. The breakfast was delicious, house keeping staff did an excellent job, having wi-fi was great and there was a computer available for me to print my boarding pass for my return flight.
3 out of 5
Recommended
for Everyone
by A verified traveler

Gescht hotel voor stedentrip

Posted Jun 17, 2015
Pros: De ligging is goed.twee undergroundstations vlakbij, veel restaurantjes
Kleine kamer, maar groot genoeg, badkamer was dit keer erg krap, personeel was aardig en ontbijt oke.
1 out of 5
by A verified traveler

Schreckliche Ausstattung der zimmer

Posted Jun 12, 2015
Lage fraglich, Hotelausstattung mies, Frühstück kasernenmässig
4 out of 5
Recommended
for Everyone
by A verified traveler from Stuttgart

Nettes Hotel nahe einer Einkaufsstraße.

Posted Jun 10, 2015
Pros: Nahe Einkaufsstraße.
Cons: Mehr Auswahl an Frühstück.
Location: Das Hotel befindet sich an der Queensway Einkaufsstraße. U-Bahn Station Bayswater. In der Nähe ist der Hyde Park und Notting Hill (Portobello Markt).
Das Frühstück war gut. Die Auswahl ausreichend. Betten waren gemütlich. Zimmer für londoner Verhältnisse groß. Die Rezeption war immer besetzt und freundlich.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Wonderful experience at The Phoenix

Posted Jun 8, 2015
Great location, extremely courteous staff, very nice breakfast. Room was clean and modern. Very accessible neighborhood 2 blocks to two Tube lines. Will stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Leuk hotel! goed ontbijt en vriendelijk personeel

Posted Jun 8, 2015
Cons: De douche, helaas veel roest plekken in de douche/bad daardoor konden we echt niet in bad.
Leuk hotel, centrum is makkelijk te bereiken met de metro, maar je hoeft niet ver om leuk uiteten te gaan bijv. om de hoek zit een leuke gezellige straat. Personeel was heel vriendelijk en deden hun best voor je. Ontbijt was goed en genoeg keuze, maar helaas geen engels ontbijt (wat ik toch wel verwacht had) hier moest je voor bijbetalen