Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Malmö

Centralt lyxhotell med mycket god service.

Posted May 4, 2015
Pros: Servicen. Den goda maten. Läget.
Cons: Ingen förbättring nödvändig.
Location: Vid Themsen, nära HP och Big Ben. Nära till London Eye och London Dungeon. Rimligt taxiavstånd till det mesta.
Mycket vänlig och serviceminded personal. Stora, ljusa sviter. Fantastisk restaurang. Nära till London Eye.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Posted May 1, 2015
Very courteous staff, offered a glass of champagne at check-in which was a smooth process, room had an issue with the foldout couch but staff provided a rollaway bed for use. Good experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Great hotel near Westminster and Southbank area

Posted Apr 25, 2015
Pros: The room was spacious and the services were excellent. We had laundry facilities in the room and a kitchenette.
Cons: Nothing.
Location: Lovely walk to Westminster Abbey, the London Eye, restaurants, and the Vauxhall Station.
Beautiful, modern, clean hotel with excellent service and convenient location. I will always stay here when I return to London!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Taiwan

十分舒適的住房經驗。

Posted Apr 23, 2015
雖然要入住時,他們的系統出了點小插曲,但是處理方式讓人不會覺得被忽視或冒犯,很棒。 很棒的員工,很棒的景致及忘不了的超大房型,設備也有基本水準。 此外,這兩晚唯一令人詬病的是房間對外玻璃十分髒,我不確定是久沒清潔還是旁邊正在興建大樓的工程所致,但真的很難去忽略那骯髒的程度。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sweden

Bra hotell vid Themsen

Posted Apr 14, 2015
Pros: Bra planerat rum/ lägenhet, stort utrymme för en familj på fyra. Trevlig personal, mycket service inriktade och gästvänliga. Gratis wi-fi funkade bra
Cons: Bäddsoffan var ok, men madrasserna har inga bäddmadrasser så efter några dagar kan man få lite ont i ryggen. Bra standard för London.
Location: Bra läge vid Themsen, nära till tunnelbana, nära till ,london eye, westminster området är endast över bron. gångavstånd till Trafalgar, Covent garden.
Bra hotell med hög standard, vi hade lägenhet med ett sovrum med stor säng, ett vardagsrum med bäddsoffa/ soffa, köksdel som hade spis, Micro, kyl med frysfack, diskmaskinen, tvättmaskin. bodde två tonåringar och två vuxna utan problem, stort badrum med både dusch o badkar.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Dudley UK

Excellent Hotel for a London stay

Posted Apr 13, 2015
Pros: The staff were friendly, you'll feel really spoilt.
Cons: The only thing to be improved is the signage. The apartments are part of a larger hotel. I recognised the restaurant name.
Location: The hotel is near to Lambeth. You can walk to the imperial War Museum. It's great for any central London attraction as the tube is about 7 mins walk.
We were greeted with a glass of champagne on arrival and were then told we had a free upgrade to a one bedroom suite. The room was spotless with a good view overlooking the Thames. The room was large. Our daughter had the sofa bed. The staff had put towels, bath robe and extra toiletries on her bed. This was great as the third person in the hotel is often over looked. Having the kitchenette meant we had a large fridge for drinks. The hotel provides a Nespresso machine in the room which was well stocked with capsules. There was plenty of room for the three of us, even though the sofa bed was made up. When we left the room in the morning, there was free fresh orange juice and pastries by the lift in reception. This would be a good hotel for a longer stay if you didn't want to eat out for every meal, as you have a microwave, dishwasher etc. the hotel provided washing up liquid, washing tablets and dish washing tablets. I must also mention the toiletries, they provide Elemis spa shampoo, conditioner, shower/bath gel and hand cream.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Livonia, MI

Nice and spacious!

Posted Apr 11, 2015
Nice big room! Not the view of the river that we thought we'd have and the bedroom was a bit warm but the location was good (5 minute walk to Underground, 10 minute walk to London Eye) and the apartment style was great!! Bought groceries from small store in the same building. So handy!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

good hotel, good location

Posted Mar 11, 2015
Pros: very well setup, good gym, liked kitchen and overall service was excellent. Gym open 24 hours. Location excellent. Love the the coffee machine.
Cons: need a bench press at the gym . Washer good, but dryer not working. A bit pricey, in line with all else in London.
Location: Location good. Can reach most attractions, transport not too far. Victoria line near by, reacheble by foot.
had been upgraded from studio to bedroom. Good place to relax and enjoy. Very excellent staff. Trains a bit noisey at times. Construction near by, but not that bad, they really took care not to make too much noise. Enjoy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Great family vacation! .............................................................................................................
5 out of 5
Recommended
for Families
by A verified travelerfrom paris

Hotel idéal en famille, proximité du centre

Posted Feb 25, 2015
Pros: Sincèrement tout, sauf une deco un peu froide
Cons: Les moquettes blanches à changer
Location: A pied le parlement, Big Ben, Westminster, Trafalgar, Buckimgam palace,...un resto sympa le Cut sur la rue du même nom
Très bonne situation géographique, proche centre et metro. Chambre spacieuse et confortable, personnel compétent et serviable, resto sur place sympa et à prix acceptables. Room service de bon niveau tant surleplan des plats que du service. Bref, un endroit idéal pour un séjour serein et de qualité