Front of property

Reviews of Quality Hotel Hampstead

3 out of 5
Quality Hotel Hampstead
5 Frognal, Hampstead, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 428 reviews" "
Rating 8 - Good. 179 out of 428 reviews" "
Rating 6 - Okay. 36 out of 428 reviews" "
Rating 4 - Poor. 17 out of 428 reviews" "
Rating 2 - Terrible. 7 out of 428 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love the staff at this property!! From the reception, to the cleaners, to the dining staff everyone was so helpful, professional beyond!
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site parking a real bonus
Stayed 1 night in Mar 2024

10/10 Excellent

Mohammed

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Business traveler
Clean and simple
Good value for London. Easy check in. Basic but clean. Didn't try breakfast but it was included. Could have slept 3 in my room. Decent shower. Good towels.
Stayed 1 night in Dec 2023

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in to reception we were greeted with a warm welcome and friendliness, we were early but was checked iand given our keys. We went in to the city and returned late the 3rd bed was not made up but that was very quickly sorted by a very nice night receptionist who couldn’t be more helpful, he organised complimentary drinks at the bar to apologise for the inconvenience and that was very much appreciated. The team carried on with this level of service in to the next couple of days, even signing in to the private Netflix account in the bar for the evening viewing . The rooms have everything you need for a pleasant stay, clean and free of damage, the hotel is quiet and relaxing…this is a little gem, Hamstead Heath just up the hill is just perfect for a run and with a well supported Parkrun on Saturday, I couldn’t be happier. The team at this hotel deserve recognition for their hard work, and we will definitely be back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel breakfast is so good and room is comfortable
Stayed 3 nights in Nov 2023

8/10 Good

Rajeskanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
heater wast working good. controler was broken. they changed it.. agin controler wast working. toilet bowl wast clean inside... needs to chang it
Stayed 3 nights in Nov 2023

8/10 Good

Chimere

Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff. Easy check in and check out. Good breakfast and the rooms were clean and comfortable. The bed was not king size but the mattress was good
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay in a convenient location. Friendly welcome from the person on reception, room had everything I needed and there was a good breakfast included. I would definitely stay again
Stayed 1 night in Oct 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economy hotel. Not in the best neighborhood. Staff very friendly and accommodating. Room small for 3 adults. Very deep bath tub which may be difficult for some.
Stayed 2 nights in Oct 2023

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lacked an iron and ironing board in the room, and no mini fridge, microwave or bedside clock. Otherwise, comfortable bed, nice but small bathroom, Adequate breakfast except for awful bread.
Stayed 9 nights in Sep 2023

10/10 Excellent

Mozart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The staff is really gentle and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Linda

Traveled with family
Staff were great! Friendly & helpful. Room cleanliness excellent & comfortable. Breakfast adequate, no variation tho
Stayed 3 nights in Sep 2023

6/10 Okay

Anton

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, but don't count on a hot breakfast.
A good stay. The receptionist was very welcoming and helpful. We arrived much earlier than the 2pm check-in time, but he got a room ready for us and offered free refreshment while we waited. The room was quiet, clean and comfortable. The only disappointment was that the "hot" breakfast items were tepid, and I abandoned my attempt to eat them.
Stayed 1 night in Aug 2023

8/10 Good

Melyni

Stayed 1 night in Aug 2023

8/10 Good

Maris

Stayed 2 nights in Aug 2023

4/10 Poor

S

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rather tired
Friendly staff, reasonable breakfast, but room very small and extremely hot and we could not sleep with window open because of noise levels outside and there was no air-conditioning. Bathroom very tired in need of refurbishment. Also, we were given a horrid foam duvet that was for winter and there was no option other than just using the duvet cover.
Stayed 3 nights in Aug 2023

10/10 Excellent

Abdul, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my mother in here and she was very happy with it and the staff were very helpful and accommodating.
Stayed 2 nights in Aug 2023

10/10 Excellent

howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
This was one of the best value hotels I've stayed in, especially for London. Although the room was small with the EXTRA bed (family room) everything was enjoyable Free parking nothing was a problem for the staff
Stayed 1 night in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Mary, Corte Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Easy walking distance to the heart of Hampstead.
Stayed 1 night in Jul 2023

10/10 Excellent

Mitesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very good at this hotel - the front desk folks at day and night shifts and the breakfast staff. Breakfast was good. Near public transit (underground and bus) and food places.

10/10 Excellent

Robynne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 5 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Not worth the money
I couldn't believe that the room had no air conditioning. For 250 Pounds per night you would expect air conditioning. This needs to be made clear in the description that the rooms do not have air conditioning and in June that's a problem. Also, the TV channel offering is very limited. All in all this should have been about a 100 Pound room rate.
Stayed 1 night in Jul 2023

8/10 Good

ALAIN

Stayed 1 night in Jun 2023

10/10 Excellent

JAYNE

Stayed 1 night in Jun 2023

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Substantial breakfasts! Clean & modern rooms/baths. Pleasant staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfectly situated for concert goers. The area has plenty of eateries and is in walking distance to Hampstead's best attractions. The hotel itself is basic but spotless and the breakfast is very decent! The staff, especially the guy on reception, were very friendly and helpful with local travel knowledge etc. Would definately return.
Stayed 2 nights in Jun 2023

8/10 Good

Charleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Charleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay, comfortable, fan available in the room which was great with the warm weather (would be lovely to have air-conditioning) - room felt cool. Good location, parking available (although limited)
Stayed 2 nights in Jun 2023

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Surprise! Superb Hotel.
Travelled over for Cricket in Lord's with two friends and we had a great stay. Didn't even realise we had breakfast included until we were told. Room was clean with 3 x beds in situ, and a perfect bathroom. Only 20-odd mins walk from Cricket ground, down Finchley Road, thru Swiss Cottage. Some great eateries nearby also, as well as a great Brazilian bakery. Excellent value for money too and very good location. Will be back for my next London trip. No doubt about it.
Stayed 2 nights in May 2023

8/10 Good

Charleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Lovely stay, good location, good value for money
Stayed 2 nights in May 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

David

Stayed 4 nights in Apr 2023

2/10 Terrible

Zvonimir

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing service and what a lovely breakfast
Stayed 1 night in Apr 2023

4/10 Poor

Gemma

Stayed 1 night in Apr 2023

10/10 Excellent

Anne

Stayed 1 night in Mar 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than impressed!!
I cannot rate this hotel highly enough. Reception is obviously the shop window of the hotel, and the welcome, friendliness and helpfulness of the receptionists certainly made me want to enter the shop! The room was clean with every amenity I required, housekeeping were wonderful, restraunt staff so hardworking and friendly....I really can't fault it. I belong to a group on facebook where everyone was brought up in Hampstead.. Obviously a lot of us have moved away, but I have posted a message to all of them that if they visit Hampstead Quality hotel is the place to stay. I was so happy and content there that I have booked another two visits. Thank you to every member of staff. xxxxxxx
Stayed 4 nights in Mar 2023

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very quiet - had a good nights sleep and the staff were super helpful. The breakfast is really good too!
Stayed 2 nights in Mar 2023

10/10 Excellent

Alison

Stayed 1 night in Mar 2023

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

David

Stayed 1 night in Feb 2023

4/10 Poor

Anja

Stayed 1 night in Feb 2023

10/10 Excellent

Kayleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value with parking and breakfast. Location is fantastic and shops and restaurants just 2 minute walk away!
Stayed 1 night in Jan 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matthew and Emma
Great value Great location
Stayed 3 nights in Jan 2023