Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY

Good for oxford street

Posted Aug 25, 2014
Pros: LOCATION, LOCATION, LOCATION
Location: OXFORD STREET IS ON YOUR DOORSTEP AND IT IS CLOSE TO REGENT STREET, THE WEST END SO IT IS VERY WELL POSITIONED.
Have stayed at this hotel for 10 years and it has been consistently comfortable and reliable
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location on ~Oxford Street.

Posted Aug 24, 2014
Pros: as above
Location: as above
very good but central heating controls not working properly in room. did not try any food. helpful doorman got & found taxi. helpful leaving luggage over lunchtime.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2014
A great location for shopping Oxford and Marlebone
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant location and friendly staff!

Posted Aug 4, 2014
Excellent location. Staff were really friendly. We upgraded to a suite and it was perfect for my birthday weekend
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 16, 2014
Right opposite bond street underground and just a short walking distance to Selfridges department store.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glen Rock, NJ

Great hotel, close to theaters and shopping.

Posted Jul 13, 2014
Pros: It's proximity to the west end and the theatre district.
Wonderful hotel to stay at when visiting London. The staff was very helpful and knowledgeable. Our room was clean and neat. We were pleased with the hotels location. It is within walking distance to two underground stations and in a terrific area for shopping.
4 out of 5
Recommended
for Couples
by Margaret from Guernsey, Channel Islands

Good Location

Posted Jun 30, 2014
Pros: The location and we slept good which is a bonus.....
Cons: Bathroom a little on the small size. We aren't large people so it was ok but would be a bit of a squeeze if of larger build!
Location: Close to Oxford street.... We live in a small Island and come for the shopping!
We have stayed here a couple of times before and find it really handy for shopping with St Christopher's Square lovely with access to loads of Resturants. Would difinetlydo stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2014
Pros: Fabulous Staff
Cons: nothing
Location: central convenient fabulous
I had asked for a smoking room. I was upgraded at no cost to the most divine suite. Thank you Thank you
5 out of 5
Recommended
for Everyone
by Jason from Stratford Upon Avon

Superb in every way.

Posted Jun 9, 2014
Pros: Staff were amazing, very accommodating and the rooms were superb.
Cons: Cant think of anything.
Location: Location right next to Regent St made this the perfect location.
We stayed here during our 2014 Gumball3000 trip, due to being located next too Regent Street and Goldon Square meant we could go to a hotel and stay away from the crowd. The staff were superb, they looked after us in every way and the rooms were A1. If ever in London in the future we would look at rebooking this hotel. Others should take note.
2 out of 5
by Nei

bad customer relations

Posted May 22, 2014
hotel does not tell you that there are works outside