Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by MJ from Yorkshire

Brilliant location

Posted Apr 13, 2014
Pros: Staff were very concerned about our comfort and whether we were enjoying our stay.
Location: Hotel was in Leicester Square. Close to shops in Regents and Oxford streets, Theatres, Trafalgar square, National Gallery, St James's Park...etc.
Hotel is in a perfect location for sightseeing, visiting galleries, shopping and theatre-going. Bar was comfortable and reasonably priced considering the location. Staff were friendly and helpful. Added bonus was a birds-eye view of the premiere of Spiderman 2 from our window!
4 out of 5
Recommended
for Everyone
by victor from Ecuador

business trip and some tourism

Posted Apr 9, 2014
Pros: Location , Location, Location. Room size was very comfortable. Reception personnel very courteous and helpful.
Cons: The mood of waitress and waiters in the cafeteria . They were really mad all three days and no attention to get you pleased.
Location: great near restaurants around Leicester Sq. , Picaddilly , Trafalgar , restaurants , theaters. In the center of everything.
I moved to this hotel from another in the same area. The reception people were superb getting me an accomodation immediatly and trying to satisfy my needs. Really impressing.
2 out of 5
by Jane from Bristol

Disappointed

Posted Apr 7, 2014
We were moved to another hotel because we were late booking in. However this was supposed to be a treat. Although the hotel wss ok the room was very small and was not what I expected as a ' superior room ' I was very disappointed. :(
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel, great location!

Posted Mar 24, 2014
Pros: Location was right on Leicester Square. Handy for everything but even on the first floor we couldn't hear anything of the activity going on outside.
Location: Right in the theatre district and only a short walk from Soho, Coventry Garden etc
Stayed to celebrate our anniversary and can't speak highly enough of this hotel! The location was great, the room exceptional and the staff couldn't be more helpful. We arrived early but our room was ready for us and the bottle of wine was an unexpected and lovely touch. Will definitely choose to stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in heart of London!

Posted Mar 19, 2014
Great hotel in Leicester Square within walking distance of Coventry Garden, Piccadilly, restaurants and theaters. Would gladly book here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is everything

Posted Mar 15, 2014
This lovely hotel is in the perfect spot for touring London.
5 out of 5
Recommended
for Everyone
by Chris from UK

Fantastic suite, really helpful staff

Posted Feb 15, 2014
Pros: Really nice breakfast, helpful staff and a superb room. Can't fault this place - top notch.
Location: The hotel is on Leicester Square so it's on the doorstep of the theatres, cinemas and nightlife.
We arrived off the Edinburgh-Euston sleeper early in the morning. Check-in wasn't until the afternoon and so our room wasn't ready. The staff gave us complimentary coffee in the lounge and got our room ready early, which was unexpected and very welcome. The facilities are excellent - the room was extremely comfortable: a huge bed, nice sofa and a massive bathroom - and all spotlessly clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close Everything!

Posted Jan 20, 2014
Pros: The Staff, The Service...Everything
Location: close to all restaurants, underground and cinemas.
We stayed here to go to a recent movie premiere and we were very excited, we checked in and a very nice concierge immediately offered us the room with an amazing view of leicester square and the red carpet! We had one of the best stays here!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, amazing location!

Posted Jan 13, 2014
4 out of 5
Recommended
for Everyone
by Janelle from Beisbane

Great location

Posted Jan 12, 2014
We are travelling with a large family group and requiring family rooms. Staff were very helpful, large and comfort family rooms overlooking Leicster Square. Great location close to many restaurants and shops and within easy walking distance to London sights.