Ratings based on 1,430 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport hotel close to terminals 1 2 3

Posted Jan 28, 2015
Pros: Comfortable bed.
Cons: Pricing of food.
Location: Airport! Not much else!
Room and bed were good, bathroom good. The temperature gauge didn't seem to work but didn't need changing so not a problem. The food in the hotel seemed expensive though - captive audience that close to the airport and my pizza had a fairly soggy base .
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Baltimore

Close to airport, clean adequate amenities.

Posted Jan 26, 2015
Pros: Pricing
I was pleasantly gratified that the hotel met all expectations considering the reasonable price.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Vegas-like exterior but elegant inside

Posted Jan 20, 2015
Pros: Pretty rooms, nice staff in general, elegant lobby and restaurant.
Cons: Front desk training and oversight.
Location: easy access to Heathrow.
Attractive room, minor problems solved immediately, however front desk staff poorly trained and not helpful. Upon check in I was not informed of a couple of problems with my room, including that the television did not work, and particularly upsetting was that I agreed during check-in to put the next morning's airport shuttle fare on my credit card, , since I had no pounds, then in the rushed morning found they did not actually put it on my card and I was denied boarding without proof of purchase. I had no British pounds, and repeatedly pleaded with the front desk to simply put it on my card immediately to correct their mistake but they refused, saying I had already checked out, seemingly unperturbed that I would not be able to board the bus with no cash. I would have missed my flight had the nice bus driver not decided to waive the 4 pound fare, which the concierge and front desk staff could not bring themselves to cover. Lousy way to treat a hotel guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Overnight stay

Posted Jan 19, 2015
Pros: Only stayed one night - but wouldn't hesitate to go back.
Cons: Nothing
Location: N/a
Lovely hotel -staff very helpful. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom doncaster

Really good hotel at good price

Posted Jan 18, 2015
Pros: Comfortable and good value
Cons: Nothing
Location: Location is ideal for heathrow
I stayed overnight prior to a trip to Germany early the following morning . Had tough drive down from Yorkshire and was glad of a free sauna and quick meal before going to bed early . Got hotel bus to heathrow the following morning with no problem
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stevenage

Very good airport hotel

Posted Jan 16, 2015
Excellent stay prior to international flight. Gym, steam room and spa excellent. Excellent breakfast choice in the morning.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kolkata, West Bengal, ROI

Excellent overnight stay hotel near airport

Posted Jan 16, 2015
Pros: Comfortable rooms, quiet environment, no - hassle check-in and out. Prompt 24-hour room service. A few minutes to and from Terminal 5 London Heathrow.
A very pleasant stay overnight after a long and delayed flight. Excellent room and service. 24 - hour room service available and was essential.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient to Heathrow, but at least 25 minutes

Posted Jan 15, 2015
Pros: Clean and well-kept.
Cons: Shuttle service
Good hotel, but 20 minutes by taxi and 25-30 by the shuttle bus.
3 out of 5
by A verified travelerfrom toronto

Fair hotel near the airport

Posted Jan 15, 2015
Pros: Only the reception area is good otherwise nothin great
Cons: Carpets should be cleaned and all the lights in the room should be working
We reached the hotel around 8 pm. After checking in when we reached in the corridor stinking dirty carpet welcomed Entering the room half of the lights were not functioning But the bedding and the bathroom were good. But the carpet in the room was dirty
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel easy access to airport

Posted Jan 10, 2015
Nice hotel with pleasant staff and good facilities.