Meeting facility

Reviews of Radisson Blu Heathrow Hotel & Conference Centre, London

4 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 816 out of 1595 reviews" "
Rating 8 - Good. 352 out of 1595 reviews" "
Rating 6 - Okay. 191 out of 1595 reviews" "
Rating 4 - Poor. 116 out of 1595 reviews" "
Rating 2 - Terrible. 120 out of 1595 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Ellesmere Port

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very welcoming and helpful Lovely Hotel
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Philip,Thank you for your kind words! We're delighted to hear that you found our staff welcoming and helpful, and that you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you back for another lovely stay in the future!Kind Regards,Reception Team

6/10 Okay

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Needs a coffee shop n the reception.
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Ruth,Thank you for your feedback! We're glad to hear that you found your stay comfortable and clean. We appreciate your suggestion regarding a coffee shop in the reception area and will certainly consider it for future improvements. We hope to welcome you back for another pleasant stay soon!Kind Regards,Reception Team

6/10 Okay

GURMEET

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Gurmeet,Thank you for your feedback. We're sorry to see your rating and would appreciate any additional comments you might have about your stay. Your input helps us to improve, and we hope to have the opportunity to make your next stay even better.Kind Regards,Reception Team

4/10 Poor

Julia

Traveled with family
Disliked: Property conditions & facilities
Our view was an alley, the tap in the bathroom sink had very little water pressure and the water temperature was scalding, there was no cold.
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Julia,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We'll investigate the water pressure and temperature concerns immediately to ensure they're addressed. We appreciate your patience and hope to have the opportunity to provide you with a more comfortable experience in the future.Kind Regards,Reception Team

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from the receptionist to the staff in the dining area, was very helpful and friendly. The facilities were well maintained, and the rooms were clean.
Stayed 2 nights in Apr 2024
Response from tamara on Apr 17, 2024
Dear Blessing,Thank you for your wonderful feedback! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our well-maintained facilities and clean rooms. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Kind Regards,Reception Team

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Mar 2024
Response from tamara on Apr 17, 2024
Dear Gerald,Thank you for your feedback! We're pleased to hear that our hotel's proximity to the airport was convenient for you. We appreciate your comments and hope to welcome you back for another comfortable stay in the future.Kind Regards,Reception Team

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from The Reception Team on Apr 10, 2024
Dear Greg,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

6/10 Okay

Simarjit

Traveled with family
Liked: Staff & service, amenities
Staff were very friendly and efficient Menu options very limited Rooms dated
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Simarjit,Thank you for your feedback. We're glad to hear that you found our staff friendly and efficient. We apologize for any inconvenience caused by the limited menu options and the dated rooms. Your comments are valuable, and we'll use them to improve our services and facilities. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind Regards,Reception Team

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the slowest check in's I've ever experienced. Coming of a trans atlantic flight, I just wanted to go to bed, but I had to stand in the lobby surrounded by what appeared to be wedding patrons for about 30 mins while the clerk's stared at computer screens like they were watching a movie. Either get faster computers at reception or train your night time staff better.
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Matthew,We sincerely apologize for the delay you experienced during check-in. Your feedback is valuable, and we're committed to addressing the issues you've raised to ensure a smoother experience for our guests. We'll review our procedures and provide additional training to our night staff to improve efficiency. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kind Regards,Reception Team

2/10 Terrible

Aiden

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Aiden,We're truly sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about your concerns to address them effectively. Please feel free to reach out to us directly so we can learn more about your experience and work to make things right.Kind Regards,Reception Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Easy access into Lonfon
Stayed 2 nights in Mar 2024
Response from tamara on Apr 17, 2024
Dear Melanie,Thank you for your kind feedback! We're thrilled to hear that you found our staff very friendly and helpful, and that you enjoyed the easy access into London from our hotel. We appreciate your positive comments and hope to welcome you back for another enjoyable stay soon!Kind Regards,Reception Team

8/10 Good

Gregory, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but the process to add an extra night was cumbersome - we had to check out and then check back in after asking to stay an extra night because our flight got changed, and they would not honour the original rate we paid for the first 4 nights.
Stayed 4 nights in Mar 2024
Response from tamara on Apr 17, 2024
Dear Gregory,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered when adding an extra night to your stay. Your feedback is important, and we'll review our procedures to ensure a smoother process in the future. We regret any disappointment caused by the change in rate and will take your comments into consideration as we strive to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind Regards,Reception Team

6/10 Okay

Keith, Moncton

Traveled with partner
Liked: Staff & service
Disliked: Amenities
.
Stayed 1 night in Apr 2024
Response from The Reception Team on Apr 10, 2024
Dear Keith,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Radisson Blu Heathrow Hotel and Conference Centre did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our services and facilities. If there are specific areas where we can make improvements, please let us know so that we can address them accordingly. We hope to have the opportunity to better serve you in the future.Warm RegardsThe Reception Team

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there was anything VIP about this property, it escaped me. I was given a room in the elevator lobby that did not seem very clean. I requested and received a different room that was a bit better. The room furnishings were very basic with no bedside lamps, etc. The hotel was nicer than most of the Heathrow hotels I visited in the past however and it was a decent place for an overnight stay before my flight.
Stayed 1 night in Apr 2024
Response from tamara on Apr 17, 2024
Dear Cameron,Thank you for sharing your experience with us. We apologize for falling short of your expectations regarding the cleanliness and amenities in your initial room. Your feedback is invaluable, and we'll use it to improve our services. We're glad to hear that you found our hotel decent for an overnight stay before your flight. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.Kind Regards,Reception Team

10/10 Excellent

Stacie, Whitsett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds weee amazing! Great layover hotel
Stayed 1 night in Mar 2024
Response from tamara on Apr 4, 2024
Dear Stacie,Thank you for your positive feedback! We're thrilled to hear that you found our beds amazing and that your stay with us served as a great layover experience. We hope to welcome you back for another comfortable stay in the future.Best regards,Reception Team

10/10 Excellent

Ali

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
Dear Ali,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was exceptionally helpful upon checkin!
Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
Dear Monica,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Excellent

Kara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
Dear Kara,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beth, River Forest

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick overnight here due to last minute flight changes. The lobby is beautiful and the reception staff excellent - Shawn in particular! He was welcoming and friendly and took great care of us. Room was dated, but clean and felt safe. Great value for a quick overnight - would stay again!
Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Beth,We greatly appreciate you taking the time to share your feedback regarding your recent overnight stay with us. It's wonderful to hear that despite the last-minute flight changes, you found our accommodations to be suitable for your needs.We're delighted to know that you enjoyed our beautiful lobby and that our reception staff, especially Shawn, left a positive impression on you with their welcoming and friendly demeanor. Providing excellent service is a top priority for us, and we're glad Shawn was able to take great care of you during your time with us.While we acknowledge your comments about the room feeling dated, we're pleased to hear that it met your cleanliness and safety expectations. Your comfort and satisfaction are important to us, and we'll certainly take your feedback into consideration as we continuously strive to improve our facilities.It's fantastic to learn that you found great value in your quick overnight stay, and we're thrilled to hear that you would consider staying with us again in the future. We look forward to the opportunity to welcome you back and provide you with another enjoyable experience.Thank you once again for choosing to stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.Warm regards,Reception Team

8/10 Good

Crystal

Stayed 1 night in Mar 2024
Response from tamara on Apr 17, 2024
Dear Crystal,Thank you for your rating! We're glad to see you had a positive experience during your stay. If there's anything specific you feel we could improve upon to earn that extra star, please let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Kind Regards,Reception Team

10/10 Excellent

Brian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for a short or long stay if you don’t want the hassle of central London
Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Brian,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our hotel being a suitable option for both short and long stays, especially for those who prefer to avoid the hustle and bustle of central London.Ensuring our guests have a comfortable and hassle-free experience is our top priority, and we're glad to hear that we met your expectations in this regard. We hope you had a pleasant stay with us and enjoyed the peaceful atmosphere outside the city center.If you have any further comments or suggestions on how we can improve, please feel free to let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay, whether it's for a short visit or an extended stay.Warm regards,Reception Team

4/10 Poor

Scott, FORT MYERS

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Mar 2024
Response from tamara on Apr 17, 2024
Dear Scott,We're sorry to see your rating, and we'd like to understand how we could have improved your experience. Your feedback is important to us, and we're here to address any concerns you may have. Please feel free to share more details with us so we can make things right.Kind Regards,Reception Team

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean.
Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Jenny,We want to express our heartfelt appreciation for choosing to stay with us and for taking the time to share your feedback. Your perfect 5 out of 5 rating and your kind words about our friendly staff and cleanliness mean the world to us.Our team works diligently to ensure that every guest feels welcomed and comfortable during their stay, and it's incredibly rewarding to hear that our efforts made a positive impact on your experience.Your satisfaction is our top priority, and we're thrilled that we met your expectations in terms of cleanliness and hospitality. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. It was super quiet and very clean.
Stayed 3 nights in Mar 2024
Response from tamara on Mar 27, 2024
Dear Stephanie,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We truly appreciate your kind words about our customer service, as well as your comments about the tranquility and cleanliness of our hotel.Ensuring that our guests receive exceptional service and enjoy a peaceful, clean environment is our top priority, and we're thrilled to hear that we succeeded in meeting your expectations.Your feedback motivates us to continue delivering outstanding experiences to all our guests, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there is anything more we can do to enhance your next visit, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of perfect.Warm regards,Reception Team

10/10 Excellent

tricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location near to airport. The breakfast was of a very high quality, with lots of choices and friendly wait staff. The hotel bar at night was a lively place, but not too raucous, with good food and reasonably priced drinks for an airport hotel. I must say that the reception staff went above and beyond, loaning me a charger for my phone and helping with any questions we had. I would heartedly recommend this hotel (I am a repeat customer!)
Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Tricia,Thank you for choosing to stay with us once again and for sharing your fantastic feedback. We are delighted to hear that you had a memorable experience during your recent visit.It's great to know that you appreciated our convenient location near the airport and that you enjoyed the high-quality breakfast with its wide array of choices and friendly service. We're thrilled that you found our hotel bar to be lively yet welcoming, with good food and reasonably priced drinks, providing the perfect atmosphere for unwinding after a long day of travel.We're especially grateful for your kind words about our reception staff. Providing exceptional service is our top priority, and we're thrilled to hear that they went above and beyond to assist you during your stay. We'll make sure to pass on your compliments to them.Thank you for your loyalty and for recommending our hotel. We look forward to welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Reception Team

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and close to terminal 5
Stayed 1 night in Mar 2024
Response from tamara on Mar 21, 2024
Dear Andy,Thank you for your feedback! We're delighted to hear that you found our parking facilities convenient and our proximity to Terminal 5 favorable. We always strive to provide a hassle-free experience for our guests. We look forward to welcoming you back on your next visit!Kind Regards,Reception Team

10/10 Excellent

Wolfgang

Business traveler
Liked: Cleanliness, property conditions & facilities
Classic room but very comfortable!!
Stayed 1 night in Mar 2024
Response from tamara on Mar 21, 2024
Dear Guest,Thank you for sharing your experience with us! We're pleased to know that you found our classic room to be comfortable during your stay. Providing a cozy and inviting atmosphere is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again soon!Kind Regards,Reception Team

10/10 Excellent

ritu

Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
dEAR rITU,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Excellent

Echelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. The hotel is in a great location to Heathrow airport. It is also situated near a bus stop and train station which gets you into London quickly. There is an airport shuttle bus (fee) that stops at the front door of the hotel. The spa was wonderful. The staff were extremely helpful.
Stayed 5 nights in Mar 2024
Response from the reception team on Mar 19, 2024
Dear Echelle,Your positive comments are greatly appreciated. It's absolutely delightful to hear that you had a wonderful experience during your second stay with us at the Radisson Blu Edwardian Heathrow Hotel. We strive to ensure that our guests enjoy our services and facilities, and it seems we have succeeded in your case.Our location indeed offers excellent access to various modes of transportation, and we're glad you found this to be convenient. As you mentioned, our close proximity to Heathrow Airport, various tube stations, and key destinations makes commuting a breeze for our guests. It's great to know you were able to take advantage of this during your stay.We're pleased to hear that you enjoyed our spa. It certainly provides a peaceful sanctuary for our guests to unwind and rejuvenate. With a range of ESPA treatments and tranquil settings such as our sauna, steam room, and jacuzzi, it truly is a place to reset body and mind.It's also wonderful to know that our staff could be of great help to you. We are committed to providing excellent service and ensuring our guests feel welcome and well looked after.Once again, thank you for sharing your positive experience. We hope to have the opportunity to welcome you back for a third visit in the near future.Warm Regards,The Reception Team

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Sheila,We would like to express our sincere gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations during your time with us.Your positive feedback is truly uplifting for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We are here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

4/10 Poor

peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was so outdated, dirty carpet, smelly. Dinner at steak and lobster restaurant was pretty good. Would choose somewhere else next time!
Stayed 1 night in Mar 2024
Response from the reception team on Mar 19, 2024
Dear Peggy,It is with regret to learn that your recent experience at our hotel did not meet your expectations, particularly with regard to the condition of the property. We always aspire to provide our guests with a comfortable and enjoyable stay, and it seems that, on this occasion, we fell short of that goal. On a positive note, it is exciting to hear that you enjoyed your dinner at our Steak and Lobster Restaurant. Our culinary team works diligently to offer a variety of delightful dishes and it’s heartening to know you savored your meal.We understand that you might be considering other options for your next visit. But we sincerely hope that you would give us another opportunity to serve you better and offer you the high-quality experience that the Radisson Blu Edwardian Heathrow Hotel is known for.Thank you for sharing your feedback, as it helps us understand areas where improvements may be necessary. We appreciate your time and consideration in sharing your thoughts.Warm Regards,The Reception Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as a staging post for Heathrow. Have used many times.
Stayed 1 night in Mar 2024
Response from the reception team on Mar 19, 2024
Dear David,We are delighted to hear of your excellent experiences with us at the Radisson Blu Edwardian Heathrow Hotel. Your words are a testament to our commitment to providing a convenient and comfortable stay for all our guests.Our strategic location next to the UK's largest airport indeed makes us an ideal staging post for travelers. Furthermore, the quick train ride to central London is an added advantage for those seeking to explore the heart of the city.We are honored that you choose us each time you are in the area and we pledge to continue offering the high standards of service that you have come to know and appreciate.We look forward to welcoming you back to our hotel in the near future.Warm Regards,The Reception Team

10/10 Excellent

Ken, Nashville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and great staff.
Stayed 1 night in Mar 2024
Response from the reception team on Mar 19, 2024
Dear Ken,It is such a delight to hear that your recent stay at the Radisson Blu Edwardian Heathrow Hotel was a memorable one. Your kind words, particularly about our property and our dedicated staff, are truly appreciated.Our team always strives to provide exceptional service and create an inviting atmosphere for our esteemed guests. We are thrilled to know you recognized their efforts. Furthermore, we are pleased to hear that you found our property to your liking. We take a lot of pride in maintaining our premises to the highest standards.Once again, many thanks for your wonderful feedback. We look forward to the opportunity to welcome you back for another enjoyable stay.Warm Regards,The Reception Team

4/10 Poor

Patricia

Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
Dear Patricia,We're sorry to hear that your experience at Radisson Blu Heathrow Hotel and Conference Centre did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. We strive to provide excellent service and accommodations to all our guests, and we regret that we fell short in your case. If there are specific issues you'd like to address or if there's anything we can do to improve, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm RegardsThe Reception Team

6/10 Okay

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a room for three people, although the third bed was made (ie sheets) it hadn’t been set up and was under the main bed which was difficult to pull out and couldn’t move the legs to make it the correct size.
Stayed 1 night in Mar 2024
Response from tamara on Mar 16, 2024
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the setup of the third bed in your room. Ensuring a comfortable stay for all our guests is our priority, and we regret falling short of your expectations in this instance.Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure such issues are avoided in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless experience.Warm regards,Reception Team

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay after a long flight
Stayed 1 night in Mar 2024
Response from tamara on Mar 15, 2024
Dear Jacob,Thank you for sharing your feedback with us. We're thrilled to hear that you had a great stay with us following your long flight. Providing a comfortable and relaxing experience for our guests, especially after a journey, is what we strive for.We hope you enjoyed your time with us, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Reception Team

6/10 Okay

David

Business traveler
Liked: Amenities
Tired
Stayed 1 night in Mar 2024
Response from tamara on Mar 15, 2024
Dear David,Thank you for taking the time to provide feedback on your recent stay with us. We value your comments and apologize if your experience did not meet your expectations.We appreciate your feedback regarding the appearance of the hotel and the breakfast offering. Rest assured, we take your comments seriously, and we will share them with our team as we continually strive to improve our guest experience.We're pleased to hear that you found our reception staff to be helpful, as providing excellent service is a top priority for us.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Reception Team

10/10 Excellent

Rajiv

Traveled with partner
Liked: Staff & service, property conditions & facilities
Quiet and restful
Stayed 1 night in Mar 2024
Response from tamara on Mar 15, 2024
Dear RajivThank you for your wonderful feedback! We're thrilled to hear that you had a quiet and restful stay with us. Providing a tranquil environment for our guests is one of our top priorities.We hope to welcome you back soon for another peaceful experience.Warm regards,Reception Team

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was really nice, the bed was comfy and transport to airport terminal very convenient
Stayed 1 night in Mar 2024
Response from tamara on Mar 13, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the food at our restaurant, found the bed comfortable, and appreciated the convenience of our transport to the airport terminal.Providing delicious meals, comfortable accommodations, and convenient transportation options are all key aspects of ensuring a pleasant stay for our guests, and we're delighted that we could meet your expectations in these areas.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Reception Team

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from The Reception Team on Apr 10, 2024
Dear HeatherThank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff close to airport
Stayed 1 night in Mar 2024
Response from tamara on Mar 10, 2024
Dear Tom,Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and accommodating. Being conveniently located near the airport is something we strive for to make our guests' travels as seamless as possible. We hope to welcome you back soon for another pleasant stay!Kind Regards,Reception Team

10/10 Excellent

lremide

Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Iremide,We would like to extend our heartfelt gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our utmost priority, and we are thrilled to learn that we met your expectations during your time with us.Your positive feedback is incredibly rewarding for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. We are delighted that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to serving you again soon.Warm regards,Reception Team

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided exactly what is required for an overnight stay pre-flight
Stayed 1 night in Feb 2024
Response from tamara on Mar 7, 2024
Dear Paul,We're pleased to hear that our property met your needs for an overnight stay before your flight. Ensuring convenience and comfort for our guests, especially those traveling, is our top priority. If there are any specific areas where we excelled or where we could improve further, please feel free to share your feedback with us. We appreciate your patronage and hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!Kind Regards,Reception Team

10/10 Excellent

Abubaker

Stayed 1 night in Mar 2024
Response from tamara on Mar 27, 2024
Dear Abubaker,We would like to express our sincere gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations during your time with us.Your positive feedback is truly uplifting for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We are here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

8/10 Good

Christopher, Droitwich

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff, lovely quality feel around the hotel with some terrific facilities. Always nice to be upgraded on arrival, many thanks. Only gripe is the challenge of access, given the Bath Road is dual carriageway and with awkward bus lanes. Not the hotel's fault of course, but it does mean you need to be very conscious of how to access the premises. Otherwise a faultless stay.
Stayed 2 nights in Feb 2024
Response from tamara on Mar 7, 2024
Dear Christopher,Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you found our staff to be really great. Providing exceptional service and a high-quality experience is our priority, and we're glad that we succeeded in making your stay memorable.We're also pleased that you enjoyed the lovely quality feel of our hotel and appreciated the terrific facilities. It's always our pleasure to upgrade our guests whenever possible, and we're glad that you were able to enjoy that perk during your visit.Regarding the challenge of access due to the Bath Road's layout, we understand your concerns and apologize for any inconvenience this may have caused. We appreciate your understanding and patience in navigating the area, and we will certainly take your feedback into consideration as we strive to improve our guests' overall experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority.Kind Regards,Reception Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tamara on Mar 7, 2024
Dear Daniel,Thank you very much for your 5/5 rating! We are delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction is our top priority. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards,Reception Team

6/10 Okay

Paula

Liked: Staff & service, amenities
Disliked: Cleanliness
The heater didn’t work in my room but the maintenance guy came real quick to fix the problem. Then when that didn’t happen he brought me a heater. I was very pleased.
Stayed 1 night in Mar 2024
Response from Romeo on Mar 4, 2024
I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations.I am happy to know that the issue regarding the heater has been resolved immediately and at the same time brought a portable heater to feel more comfortable.We appreciate your feedback and it is merely by guest feedback alone we can continue to improve on those areas of the hotel that we may not initially be aware of that cause an inconvenience.If there is anything we could do to make your next stay 10/10, please do not hesitate to contact me.We truly hope we will have a chance of welcoming you again soon.Kind regards,Reception Team

2/10 Terrible

Georgette, Orlando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just “okay”. Staff was rude. Took over an hour to get checked in. No sense of urgency.
Stayed 2 nights in Feb 2024
Response from tamara on Mar 3, 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the less than satisfactory experience you had during your time with us. Please know that providing excellent service and ensuring our guests feel welcome and valued is our top priority, and we regret that we fell short of meeting your expectations.We are truly sorry to hear that you encountered rudeness from our staff members and experienced a significant delay during the check-in process. Your feedback is deeply concerning to us, as it does not reflect the level of service we strive to provide. Rest assured, we will be addressing these issues with our team immediately to ensure that this does not happen again in the future.We understand the importance of efficiency and urgency, especially during the check-in process, and we regret any inconvenience this delay may have caused you. Your time is valuable, and we apologize for any frustration or inconvenience you experienced as a result.Please know that your feedback is incredibly valuable to us, and we take it seriously as we continuously strive to improve our services and guest experiences. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to contact us directly.Once again, we apologize for the shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Reception Team

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service options were limited and not to my liking.
Stayed 1 night in Feb 2024
Response from tamara on Mar 3, 2024
Dear GuestThank you for sharing your feedback regarding your recent room service experience with us. We are truly sorry to hear that the options provided did not meet your expectations and were not to your liking.Ensuring that our guests have a satisfying dining experience is important to us, and we regret that we fell short in delivering this to you. Your feedback regarding the limited options is valuable, and we will certainly take it into consideration as we review and improve our room service menu offerings.Please know that guest satisfaction is our top priority, and we always strive to accommodate individual preferences to the best of our ability. We apologize for any inconvenience or disappointment this may have caused you during your stay.If there are specific items or types of cuisine that you would like to see added to our room service menu in the future, we would greatly appreciate any suggestions you may have. Your input will help us enhance the dining experience for all of our guests.Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to welcome you back in the future for a much-improved dining experience.Sincerely,Reception Team