Ratings based on 785 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from IRELAND

Terrible Hotel in Kensington

Posted Oct 8, 2014
Pros: Nothing bar the location.
Cons: Absolutely everything but to start proper staff training wouldn't go astray.
I booked this hotel for a girls weekend in London for 6 girls. It was stated that it was 4 star and so I paid a 4 star price . The Hotel bar and restaurant were closed which was not information availiable on website and expedia booking. The 1st rooms we were shown were like broom cupboards. Theses were changed for very small twin rooms, fortunately none of us are large people. The staff were chaotic, the foyer was full of luggage most of the time.The corridors are like a rabbit warren which appropriately they had a large bronze of one on the mantlepiece. I asked for a glass of wine in the foyer and the staff member at the desk handed me the phone to speak to kitchen staff.This hotel leaves a lot to be desired.
4 out of 5
for Everyone
by A verified traveler from Wales

Nice hotel and area

Posted Oct 1, 2014
No on site facilities, bar and restaurant closed and no discounts offered. Beware of weekend Tube closure as meant a long walk to station. Not ideal. Good for local services though.
3 out of 5
for Everyone
by A verified traveler from b

Room comfortable & clean.

Posted Sep 28, 2014
Room was comfortable & clean It's well located & I liked it. Felt safe & staff helpful. Minuses were the breakfast was awful- runny scrambled egg, no toast, lack of variety.at £17.75, a rip off. Also it's a real rabbit warren- hard to find room- so many doors, narrow corridors etc
4 out of 5
for Everyone
by A verified traveler from Edmonton

London Hotel

Posted Sep 22, 2014
Solid, 4-star hotel, 5-10 minutes walk from the Victoria and Albert Museum (and 2-3 minute walk to Gloucester Road underground station). Efficient helpful staff, if a bit formal. Good breakfast. Hotel is a bit of a maze, being made out of 10 or so old houses connected together. Room decent if small. Only issue was the desk, which was too low to sit at comfortably for work with the desk chair.
4 out of 5
for Everyone
by A verified traveler from north west

Great location

Posted Sep 16, 2014
Pros: Location, decor
Cons: N/a
Location: Near museums, Harrods, tube stations and Hyde Park, great delis and restaurants within walking distance
Lovely reception from desk staff, checked us in despite being really early, pleasant decor, lovely room, only downside was we had been allocated a twin room(happily married couple)
5 out of 5
for Everyone
by A verified traveler from H

Beautiful & Historic Hotel

Posted Sep 16, 2014
Outstanding staff at this hotel; friendly & helpful. From the moment you approach the hotel the staff is there to help you up the steps & get you checked in. The Business Center is convenient & I was able to take care of my computer tasks quickly. Having had back surgery this year, my bed wasn't as comfortable as I would have liked. But would probably be fine for someone without that issue. Enjoyed my stay at this hotel.
4 out of 5
for Couples
by A verified traveler from seattle wa

Great staff, very helpful.

Posted Sep 9, 2014
Pros: Location, staff
Cons: Wish their restaurant& bar remodel would have been done.
Great lication in Kensington. Staff extremely helpful getting taxis, making restaurant reservations.
4 out of 5
for Business Travelers
by A verified traveler

hotel with good location!

Posted Sep 5, 2014
Pros: It has the best location...very close to Gloucester tube which has both the circle and district line.
Hallway and lift can be really small but rooms are appropriate in size and well maintained.
4 out of 5
for Everyone
by A verified traveler from nyc

Pleasent stay

Posted Aug 30, 2014
My stay at this hotel was very comfortable. The staff were very helpful, with a early check in, looked after my bags when I checked out and also changed my room to a double bed on arival.
3 out of 5
for Everyone
by A verified traveler from london

Location View

Posted Aug 27, 2014
Pros: The staff
Cons: Improve decoration in corridors
Location: Every was with in good location. Being near to tube and in walking distance of many attractions
Location excellent View from room was disappointing. No daylight. It may have been due to building work. Corridor wall paper was to dark an.drab. House keeping excellent bbb