Ratings based on 779 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from north west

Great location

Posted Sep 16, 2014
Pros: Location, decor
Cons: N/a
Location: Near museums, Harrods, tube stations and Hyde Park, great delis and restaurants within walking distance
Lovely reception from desk staff, checked us in despite being really early, pleasant decor, lovely room, only downside was we had been allocated a twin room(happily married couple)
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Beautiful & Historic Hotel

Posted Sep 16, 2014
Outstanding staff at this hotel; friendly & helpful. From the moment you approach the hotel the staff is there to help you up the steps & get you checked in. The Business Center is convenient & I was able to take care of my computer tasks quickly. Having had back surgery this year, my bed wasn't as comfortable as I would have liked. But would probably be fine for someone without that issue. Enjoyed my stay at this hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from seattle wa

Great staff, very helpful.

Posted Sep 9, 2014
Pros: Location, staff
Cons: Wish their restaurant& bar remodel would have been done.
Great lication in Kensington. Staff extremely helpful getting taxis, making restaurant reservations.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

hotel with good location!

Posted Sep 5, 2014
Pros: It has the best location...very close to Gloucester tube which has both the circle and district line.
Hallway and lift can be really small but rooms are appropriate in size and well maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Pleasent stay

Posted Aug 30, 2014
My stay at this hotel was very comfortable. The staff were very helpful, with a early check in, looked after my bags when I checked out and also changed my room to a double bed on arival.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Location View

Posted Aug 27, 2014
Pros: The staff
Cons: Improve decoration in corridors
Location: Every was with in good location. Being near to tube and in walking distance of many attractions
Location excellent View from room was disappointing. No daylight. It may have been due to building work. Corridor wall paper was to dark an.drab. House keeping excellent bbb
2 out of 5
by A verified traveler

Disappointing

Posted Aug 26, 2014
The room was small and compact. Unfortunately, I could hear the TV playing in the room above mine as well as the conversation that the couple were having. It was very annoying.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hull

Family birthday celebration weekend

Posted Aug 25, 2014
Pros: Have stayed at this hotel many times and always found the staff to be very welcoming and friendly and the rooms very comfortable and quiet.
Cons: Disappointed wasn't aware before we arrived that the bar and restaurant was being refurbished and not in use.
Location: Very conveniently located just across the road from Gloucester Road Tube Station. Plenty of eating places and Tesco Extra and Waitrose nearby.
Had two rooms for our family, both very comfortable and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well situated and comfortable

Posted Aug 21, 2014
The hotel was comfortable and well situated for underground and museums.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Great hotel, super close to station

Posted Aug 17, 2014
I stayed at this hotel for one night. The friendliness of the staff was definitely a standout. They were very welcoming, and my room was ready even though I checked in a little early. On two different occasions the lovely ladies in the lobby were very helpful with directions and advice and went out of their way to assist. The room itself was fine, although the ventilation/exhaust in the room was a bit noisy. Very clean and tidy. A few minutes walk to Gloucester St station which was very handy. Thanks for an enjoyable stay.