Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Wonderful overnighter

Posted Jul 20, 2014
Pros: Service, position
Cons: TV too small for viewing comfortably from the bed, though nice not to be able to watch it.
Location: Piles to do and see - Natural History and V&A, Royal Albert hall, Hyde Park, Kensington High St. What's not to like.
The staff and facilities on arrival were amazing. I'm sure the young man could not find my booking (my friend had already booked in) but he never expressed any difficulty. Nothing too much bother. Room lovely, little dark but that was just the position in the hotel, v clean and slept brilliantly.
3 out of 5
Recommended
for Students
by A verified traveler from charlotte, NC

Great location, average room

Posted Jul 14, 2014
Pros: Very good staff for the most part
Location: Close to cafes, restaurants, Natural History museum and Kensington Gardens
Great location in a period property close to lots of great attractions
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - single room

Posted Jul 13, 2014
Had a single room. It was nice, well appointed and clean. It is a single bed, but perfectly comfortable. Bathroom a little cramped, but shower itself was fine. Great staff and front desk. Also eat at the restaurant; really good and recommend the passion fruit mojito. Nice location too.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 7, 2014
Pros: Great location, it was nicely decorated, however, it was a little complicated to find your way around, it was a bit like a maze.
Cons: Hotel room was great, but the bathroom was quite small.
Location: Centrally located which was great.
The girl at the front desk was very slow, in both checking in and checking out. Her English was very hard to understand.
4 out of 5
Recommended
for Everyone
by Clare from TW

Excellent Service

Posted Jun 16, 2014
Had a great time at this hotel, lovely upgrade and will be staying there again.
5 out of 5
Recommended
for Everyone
by Mike from Orkney

Excellent location, lovely hotel, clean and comfy

Posted Jun 11, 2014
Pros: location and quality
Cons: long walk to the lifts and cumbersome with baggage
Location: 1 minute to the underground, supermarkets and coffee shops closeby.
Totally central, close to the underground and local shops, lovely rooms, helpful staff, great food
4 out of 5
Recommended
for Everyone
by lisa from north wales

Nice and friendly hotel

Posted May 29, 2014
It's was it nice stay for a quick trip to London, close to good shops and bar's
4 out of 5
Recommended
for Everyone
by Anat from Tel Aviv, Israel

nice hotel, nearby Gloucester Rd. tube station.

Posted May 13, 2014
Pros: The location, kindness of staff, clean and pleasent.
Cons: Small roomsand the toilets
Location: Good location because it is near Gloucester Rd. station, 2 stops from Herrods, walking distance to National History museum.
Very nice and comfortable hotel, nearby to tube station with Piccadilly line which take you direct to Hethrew airport, staff very kind, clean hotel and excellent breakfast, free wireless in the public areas as well as in rooms.
4 out of 5
Recommended
for Everyone
by John from Sydney Australia

Nice hotel close to underground station,

Posted May 12, 2014
Close to all public transport and shopping and hop on hop off. Clean. We felt the room was on the small size. Restaurant had excellent food. Staff were very obliging.
4 out of 5
Recommended
for Everyone
by John from Sydney Australia

Nice hotel close to underground station,

Posted May 12, 2014
Close to all public transport and shopping and hop on hop off. Clean. We felt the room was on the small size. Restaurant had excellent food. Staff were very obliging.