Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Great hotel, super close to station

Posted Aug 17, 2014
I stayed at this hotel for one night. The friendliness of the staff was definitely a standout. They were very welcoming, and my room was ready even though I checked in a little early. On two different occasions the lovely ladies in the lobby were very helpful with directions and advice and went out of their way to assist. The room itself was fine, although the ventilation/exhaust in the room was a bit noisy. Very clean and tidy. A few minutes walk to Gloucester St station which was very handy. Thanks for an enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Decent hotel in very nice area

Posted Aug 15, 2014
Pros: Great location. Lots of good nearby restaurants, shops and tube stop.
Cons: Rooms were small and elevator was very small.
Location: Nice location. Good restaurants in walking distance. Easy to get on the train.
As expected in London, the room was small but adequate. Staff was courteous. Restaurant. In hotel was slw but good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice for the rate in a high season

Posted Aug 5, 2014
Located in very nice quite classy area Went very smooth no complain.small busy hotel during high season in London , it has access to all public Transportaition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Hotel! We love it.

Posted Aug 5, 2014
Beautifully decorated - plush interior. Breakfast buffet is wonderful. Staff are very helpful and professional. We stay here whenever we are in London.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Wonderful overnighter

Posted Jul 20, 2014
Pros: Service, position
Cons: TV too small for viewing comfortably from the bed, though nice not to be able to watch it.
Location: Piles to do and see - Natural History and V&A, Royal Albert hall, Hyde Park, Kensington High St. What's not to like.
The staff and facilities on arrival were amazing. I'm sure the young man could not find my booking (my friend had already booked in) but he never expressed any difficulty. Nothing too much bother. Room lovely, little dark but that was just the position in the hotel, v clean and slept brilliantly.
3 out of 5
Recommended
for Students
by A verified traveler from charlotte, NC

Great location, average room

Posted Jul 14, 2014
Pros: Very good staff for the most part
Location: Close to cafes, restaurants, Natural History museum and Kensington Gardens
Great location in a period property close to lots of great attractions
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - single room

Posted Jul 13, 2014
Had a single room. It was nice, well appointed and clean. It is a single bed, but perfectly comfortable. Bathroom a little cramped, but shower itself was fine. Great staff and front desk. Also eat at the restaurant; really good and recommend the passion fruit mojito. Nice location too.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 7, 2014
Pros: Great location, it was nicely decorated, however, it was a little complicated to find your way around, it was a bit like a maze.
Cons: Hotel room was great, but the bathroom was quite small.
Location: Centrally located which was great.
The girl at the front desk was very slow, in both checking in and checking out. Her English was very hard to understand.
4 out of 5
Recommended
for Everyone
by Clare from TW

Excellent Service

Posted Jun 16, 2014
Had a great time at this hotel, lovely upgrade and will be staying there again.
5 out of 5
Recommended
for Everyone
by Mike from Orkney

Excellent location, lovely hotel, clean and comfy

Posted Jun 11, 2014
Pros: location and quality
Cons: long walk to the lifts and cumbersome with baggage
Location: 1 minute to the underground, supermarkets and coffee shops closeby.
Totally central, close to the underground and local shops, lovely rooms, helpful staff, great food