Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Pleasent stay

Posted Aug 30, 2014
My stay at this hotel was very comfortable. The staff were very helpful, with a early check in, looked after my bags when I checked out and also changed my room to a double bed on arival.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Location View

Posted Aug 27, 2014
Pros: The staff
Cons: Improve decoration in corridors
Location: Every was with in good location. Being near to tube and in walking distance of many attractions
Location excellent View from room was disappointing. No daylight. It may have been due to building work. Corridor wall paper was to dark an.drab. House keeping excellent bbb
2 out of 5
by A verified traveler

Disappointing

Posted Aug 26, 2014
The room was small and compact. Unfortunately, I could hear the TV playing in the room above mine as well as the conversation that the couple were having. It was very annoying.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hull

Family birthday celebration weekend

Posted Aug 25, 2014
Pros: Have stayed at this hotel many times and always found the staff to be very welcoming and friendly and the rooms very comfortable and quiet.
Cons: Disappointed wasn't aware before we arrived that the bar and restaurant was being refurbished and not in use.
Location: Very conveniently located just across the road from Gloucester Road Tube Station. Plenty of eating places and Tesco Extra and Waitrose nearby.
Had two rooms for our family, both very comfortable and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well situated and comfortable

Posted Aug 21, 2014
The hotel was comfortable and well situated for underground and museums.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Great hotel, super close to station

Posted Aug 17, 2014
I stayed at this hotel for one night. The friendliness of the staff was definitely a standout. They were very welcoming, and my room was ready even though I checked in a little early. On two different occasions the lovely ladies in the lobby were very helpful with directions and advice and went out of their way to assist. The room itself was fine, although the ventilation/exhaust in the room was a bit noisy. Very clean and tidy. A few minutes walk to Gloucester St station which was very handy. Thanks for an enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Decent hotel in very nice area

Posted Aug 15, 2014
Pros: Great location. Lots of good nearby restaurants, shops and tube stop.
Cons: Rooms were small and elevator was very small.
Location: Nice location. Good restaurants in walking distance. Easy to get on the train.
As expected in London, the room was small but adequate. Staff was courteous. Restaurant. In hotel was slw but good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice for the rate in a high season

Posted Aug 5, 2014
Located in very nice quite classy area Went very smooth no complain.small busy hotel during high season in London , it has access to all public Transportaition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Hotel! We love it.

Posted Aug 5, 2014
Beautifully decorated - plush interior. Breakfast buffet is wonderful. Staff are very helpful and professional. We stay here whenever we are in London.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Wonderful overnighter

Posted Jul 20, 2014
Pros: Service, position
Cons: TV too small for viewing comfortably from the bed, though nice not to be able to watch it.
Location: Piles to do and see - Natural History and V&A, Royal Albert hall, Hyde Park, Kensington High St. What's not to like.
The staff and facilities on arrival were amazing. I'm sure the young man could not find my booking (my friend had already booked in) but he never expressed any difficulty. Nothing too much bother. Room lovely, little dark but that was just the position in the hotel, v clean and slept brilliantly.