Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

DOCKLAND HOTEL VERY CLOSE TO DLR AND O2.

Posted Jul 22, 2014
Pros: Everything.
Cons: Found the beds a bit too firm.
Location: Right next to Excel, within walking distance of Emirates cable cars, DLR station very close, good commuting distance to O2 and Westfield.
Booked 3 double rooms for 1 night as this hotel is within easy commuting distance to the O2. This is a nice hotel with pleasant staff, a relaxing bar with plenty of comfortable seating, great buffet breakfast. On arrival we were lucky enough to be offered room upgrades for all 3 rooms to suites. These were lovely rooms with large hall, bathroom, lounge/ dining/ kitchen area and separate bedroom, more like staying in a self contained flat. All in party agreed this was a great place to stay and would definitely stay again. A few in our party found the beds a bit too firm but otherwise a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Nice hotel

Posted Jul 21, 2014
Great breakfast. Friendly, helpful staff. Clean room. Nice shower. Enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Jul 20, 2014
Pros: Location, price, friendly staff
Location: Good for O2 and good access to city
Good value, very easy check in, room clean although a little small. Staff very pleasant and helpful, bar nice, reasonable prices. Breakfast was very good. Easy to get to City overall a good choice
2 out of 5
by A verified traveler from England

Ideas above its station.

Posted Jul 3, 2014
Cons: Provide a service/environment that matches cost and check room presentation and equipment daily. Pay attention to detail when charging high prices.
Not clear about which DLR station to get off-the address victoria dock was misleading and led to a longer walk than expected No water or biscuits available in room Lampshade next to TV badly stained and wall light shades broken TV kept freezing whilst trying to watch a programme Kettle didnt work We tried to pay for a drink when we first arrived before going out but waitress said it was ok we were booked in so we went out expecting to pay when we checked out but we were pounced on when we got back later that evening to be told we needed to pay NOW. We wanted to pay earlier! PLUS we had 2 early morning calls when we didnt even request it- didnt appreciate being woken early! When we booked out we didnt feel that they cared
5 out of 5
Recommended
for Everyone
by Benoit

Nice Hotel Close to the airport

Posted Jun 27, 2014
What a nice place to relax before embarking the following day on a journey from London City Airport ! It has got all the modern facilities one would expect from this high standard hotel. Staff ids nice and accommodating. There is as well a nice view from the spacious and well designed rooms.
4 out of 5
Recommended
for Everyone
by Denise from north east england

Nice hotel close to O2 arena

Posted Jun 23, 2014
Pros: Nice room size
Cons: The meals
Location: Location good for the O2 arena
We stayed for two nights, hotel very nice the only down side to it was the meals, the breakfast was very good, on the first night we had a meal in the bar, the food was cold, the second night we went into the restaurant, the food was very bland. We would recommend the hotel and the breakfast but would advise that other meals are taken in other places.
5 out of 5
Recommended
for Everyone
by Janet from west yorkshire

Weekend Away

Posted Jun 10, 2014
Pros: room views.
Had a lovely night stay at this Hotel. The suite was very spacious and the beds were very comfortable. THE views from both windows was a nice surprise, water instead of a brick wall. The hotel was easy to find and was near the DLR stop, Prince Regent. Would stay here again, and would recomend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Jun 9, 2014
Cons: The only think would be pillows just to hard.
Great room great staff great breakfast, parking spaces limited so get there early
2 out of 5
by zakira from bristol

Not comfortable

Posted Jun 9, 2014
Was disappointing. The second bed was a fold out bed and both mattress were so soft. Missed the trick of having nice little treats like biscuits in the room. Won't be going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELLENCE.

Posted May 29, 2014
Pros: THE PROFESSIONALISM OF THE STAFF, VIEWS OF THE AREA.
Cons: YOU CAN'T IMPROVE ON PERFECTION.
Location: SHORT RIDE ON THE DLR AND TUBES TO ALL MAJOR ATTRACTIONS IN LONDON.
THE HOTEL WAS EXCELLENT, ROOM WONDERFUL, AND THE HOUSEKEEPING STAFF EXCELLENT. THE FRONT DESK PERSONNEL TOOK CARE OF EVERY REQUEST PROMPTLY AND EFFICIENTLY. THE RESTAURANT ON-SITE WAS SUPERB. A 10 OUT OF 10. WE WOULD DEFINITELY STAY AGAIN !!!