Ratings based on 11 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Perfect location, pampering by staff!

Posted Jul 15, 2014
Pros: Location, cleanliness, afternoon tea, friendliness of staff, room size.
Cons: Free wifi should be faster. Housekeeping service is really good but slow.
Location: Fortnum and Mason, Buckingham Palace, Piccadilly and theatre district, museums.
Brown's is in are at location in Mayfair. It is near everything and very easy to get around. The staff pampers you and looks put for your every need. The rooms are large and immaculate. We stayed in an executive room which had a desk and a work area. The only issue is the housekeeping staff cleans the room very late unless you let them know otherwise. Two days we got back to the hotel at four and wanted to rest for a while and the room hadn't even been started. The free wifi is really weak. If you want faster and more reliable wifi it will cost you dearly. Concierge service was just ok. I did most of my planning on my own. Having said this, we would definitely stay at Brown's again.
4 out of 5
Recommended
for Everyone
by Mavis from Malaysia

Perfect Location

Posted Apr 28, 2014
Location is great. Walking distance to most attractions. Staff is helpful although they were slow at bringing our luggage upstairs. In overall, the experience was fairly satisfied.
4 out of 5
Recommended
for Everyone
by Patrick

Lovely hotel, but room 214 was mediocre.

Posted Dec 19, 2013
3 out of 5
by A verified traveler

2222 expensive for what it is

Posted Dec 1, 2013
Pros: staff great
Location: great
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2013
5 out of 5
Recommended
for Couples
by Sharples from Manchester UK

Top end London hotel

Posted Oct 17, 2013 on Hotels.com
Brown's is up there with the best. Expensive, but top quality and an excellent shopping location. Quintessentially English with unassuming well trained staff.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 7, 2013 on Hotels.com
5 out of 5
Recommended
by pat from columbia, sc

centrally located. Just across park from palace

Posted Jun 4, 2013 on Hotels.com
Excellent room and fabulous service. Can't wait to return! Be sure to try Hix restaurant located in the hotel.
4 out of 5
Recommended
for Business Travelers
by Airton

This traveler left a rating score only Posted Mar 24, 2013 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by ECR from Merida, Yucatan, Mexico

London Best Hotel - The Brown Hotel

Posted Jul 8, 2012
Pros: Location!
Cons: The green floor to the Spa
Location: Excellent!
The hotel location is great, the size of the hotel is perfect, the service is great. You feel like in you were staying in your London home. Great Experience