Ratings based on 11 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New York, NY
Perfect location, pampering by staff!Posted Jul 15, 2014
Pros: Location, cleanliness, afternoon tea, friendliness of staff, room size.
Cons: Free wifi should be faster. Housekeeping service is really good but slow.
Location: Fortnum and Mason, Buckingham Palace, Piccadilly and theatre district, museums.
Brown's is in are at location in Mayfair. It is near everything and very easy to get around. The staff pampers you and looks put for your every need. The rooms are large and immaculate. We stayed in an executive room which had a desk and a work area. The only issue is the housekeeping staff cleans the room very late unless you let them know otherwise. Two days we got back to the hotel at four and wanted to rest for a while and the room hadn't even been started. The free wifi is really weak. If you want faster and more reliable wifi it will cost you dearly. Concierge service was just ok. I did most of my planning on my own. Having said this, we would definitely stay at Brown's again.
for Everyoneby Mavis from Malaysia
Perfect LocationPosted Apr 28, 2014
Location is great. Walking distance to most attractions. Staff is helpful although they were slow at bringing our luggage upstairs. In overall, the experience was fairly satisfied.
for Everyoneby Patrick
Lovely hotel, but room 214 was mediocre.Posted Dec 19, 2013
by A verified traveler
2222 expensive for what it isPosted Dec 1, 2013
Pros: staff great
for Everyoneby A verified traveler
Posted Nov 18, 2013
for Couplesby Sharples from Manchester UK
Top end London hotelPosted Oct 17, 2013 on Hotels.com
Brown's is up there with the best. Expensive, but top quality and an excellent shopping location. Quintessentially English with unassuming well trained staff.
for Familiesby A verified traveler
Posted Aug 7, 2013 on Hotels.com
Recommendedby pat from columbia, sc
centrally located. Just across park from palacePosted Jun 4, 2013 on Hotels.com
Excellent room and fabulous service. Can't wait to return! Be sure to try Hix restaurant located in the hotel.
for Business Travelersby Airton
Posted Mar 24, 2013 on Hotels.com
for Business Travelersby ECR from Merida, Yucatan, Mexico
London Best Hotel - The Brown HotelPosted Jul 8, 2012
Cons: The green floor to the Spa
The hotel location is great, the size of the hotel is perfect, the service is great. You feel like in you were staying in your London home. Great Experience